Ifra Khan

Certified Scrum Master at Desklay Technologies
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Contact Information
us****@****om
(386) 825-5501
Location
IN

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5.0

/5.0
/ Based on 2 ratings
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Ashwini Parolkar

Ifra is an initiator. She grabs up the opportunities quickly and never hesitate to try something new. She handles processes effectively and makes sure to gain productivity. She has a lot of ownership and takes accountability of whatever work she does. She is workaholic and provides excellent deliverables. Her skills set are highly recommendable at a place that requires ownership, leadership & perfection.

Kunal Bhusare

I have worked with Ifra at Gyrix for 2.5 years and was supervising her work as Customer Retention Specialist and Project manager. During this time, Ifra has proven herself to be a dedicated, smart and extremely proactive professional. The qualities that she brought to the table improved the customer retention rate, enhanced customer trust and enabled the company to build additional revenue streams. The one thing that I truly admire of hers is her discipline to follow processes and ensuring that no initiative falls through the cracks. She is a quick learner and ensures to raise her concerns effectively wherever needed. That way, she quickly became on the most trusted and highly effective team members at Gyrix. I wish her the best.

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Credentials

  • Certified ScrumMaster (CSM)
    Scrum Alliance
    Jul, 2022
    - Oct, 2024
  • Growth-Driven Design
    HubSpot Academy
    Apr, 2019
    - Oct, 2024

Experience

    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Certified Scrum Master
      • Aug 2020 - Present
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Project Manager
      • Aug 2019 - Present
    • United States
    • Airlines and Aviation
    • 1 - 100 Employee
    • Project Manager
      • Feb 2021 - Aug 2022
    • India
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Customer Retention Specialist
      • Jan 2018 - Jun 2019

      - Consultative selling - Understanding of client's business, competitive analysis and upselling services- Maintaining fruitful relationships with existing clients- NPS surveys: Feedback exchange between the client and the team- Working on process improvement for client onboarding, project execution and offboarding- Forecasting sales targets and making sure they’re met- Project Management (~10 projects)- Regular meeting with the Leadership team - Resource allocation and quality assurance- Followups- Requirement elicitation, estimation and wireframe creation(through Balsmiq)- Invoice Management- Conducting WordPress training for interns

    • Business Development Executive
      • Jan 2017 - Jun 2019

      - Pitching and selling services to new and existing customers- Negotiating with customers and building positive relationships- Maintaining fruitful relationships with existing customers- Working on pre-sales documents and processes- Identifying new methods and opportunities for lead generation- Building rapport with new customers- Developing quotes and proposals- Project Management- Invoice Management- Profiles improvement- Team productivity tracking- Resource Mapping

    • China
    • Appliances, Electrical, and Electronics Manufacturing
    • Startup Consultant
      • Oct 2018 - Mar 2019
    • Real Estate
    • 1 - 100 Employee
    • Self Employed
      • Apr 2016 - Dec 2016
    • India
    • 1 - 100 Employee
    • Trainee Software Developer
      • Oct 2015 - Apr 2016

Education

  • Rajiv Gandhi Prodyogiki Vishwavidyalaya
    Bachelor's degree, Electrical, Electronics and Communications Engineering
    2011 - 2015

Community

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