Brand Operations/Affiliate Manager

Business Manager

• Oct 2020 - Present

The mission is to transform the way we deliver Brownfield Portfolio Projects. I work with Asset Managers and Operations Directors who Many Oil & Gas and Mining operated assets as, struggle with lost production and reliability & integrity issues due to their Brownfield projects and Management of Change projects not being delivered on time, in full, to budget or to quality. Despite hiring top notch project engineers; upgrading IT systems; documenting robust processes; and all the other right things, this consistent poor performance has led to significant margin erosion or operating/production losses. In addition, leaders are continually surprised with epic fails often when it’s too late. Show less

Administrative Manager

• May 2017 - Jan 2018

Customer Service Manager

• Mar 2015 - May 2015

Helping to build good customer relations Recruiting staff and doing appraisals Arranging staff meetings Training and development Handling complaints and queries (from customers and staff) Sorting security issues Financial responsibilities Arranging promotional events Helping to build good customer relations Recruiting staff and doing appraisals Arranging staff meetings Training and development Handling complaints and queries (from customers and staff) Sorting security issues Financial responsibilities Arranging promotional events

Customer/Client Service Officer

• Nov 2011 - May 2013

Answering calls professionally. • Receiving and transferring calls for Customers and staffs. • Researching required enquires and information for customers using available resources. • Handling and resolving customer complaints • Applying the proper telephone etiquette to satisfy various customer situations. • Identifying and escalating priority issues. • Providing customers with product and service information. • Performing other duties as assigned. Answering calls professionally. • Receiving and transferring calls for Customers and staffs. • Researching required enquires and information for customers using available resources. • Handling and resolving customer complaints • Applying the proper telephone etiquette to satisfy various customer situations. • Identifying and escalating priority issues. • Providing customers with product and service information. • Performing other duties as assigned.

Account Executive(Intern)

• Mar 2010 - Jan 2011

• Brand development,Developed brand strategy and statistics systems • Delivering prompt and excellent services to various clients • In charge of daily update of reports from field to the client • I oversaw the smooth running of the advertising campaigns of our clients • I assisted in the successful launch of the SUNLIGHT brand in the Nigerian market. • I assisted in ensuring the successful activation of the Sunshine Moment Phase2 Pan Nigerian campaign which increased the visibility and sales of the detergent by 200% in Nigeria. Show less