Experience

FMR AGENCY - Future Moves Recruitment Agency Limited
• Nigeria
• Human Resources Services
• 1 - 100 Employee
• Human Resources Business Partner

  • Aug 2022 - Present


PATFARM

• Rwanda
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Customer Service Lead

  • 2021 - May 2022

  • Maintained exceptional customer service by appropriately responding to and resolving all customers’ complaints, inquiries and issues, following up to ensure effective resolution. • Resolved over 95% of customer issues by researching and exploring answers, implementing solutions, and escalating unresolved problems to upper management. • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating a welcoming, positive customer experience. • Achieved excellent customer engagement and satisfaction rating through demonstrating a high level of professionalism and excellence in customer communication and interaction. • Improved customers' experience through updating them with timely information and following up on customers’ issues to ensure effective resolution. Show less



Reopat Investment Limited

• Customer Service Executive

  • Jun 2021 - Dec 2021

  • Employed knowledge of products and services in providing appropriate response to client enquiries while assisting with customer compliant resolution. • Upheld a high level of professionalism during customer engagement, enhancing customer experience and satisfaction, while creating positive customer ratings. • Applied understanding of market trends and business practices in making decisions thereby enhancing the sales process. • Employed knowledge of products and services in providing appropriate response to client enquiries while assisting with customer compliant resolution. • Upheld a high level of professionalism during customer engagement, enhancing customer experience and satisfaction, while creating positive customer ratings. • Applied understanding of market trends and business practices in making decisions thereby enhancing the sales process.



mi.tv

• Colombia
• Technology, Information and Internet
• 1 - 100 Employee

• On Air Personality

  • 2020 - 2021

  Anchored a specialized program called 'WAZOBIA PLUS" to discuss relevant issues of concern among the Hausa tribe with Igbo and Yoruba presenters in the studio; with clear proficiency in the use of Hausa in the reviewing and previewing of issues of concern. Gathered and verified factual information regarding events and trends through interviews and research. Developed high-quality, real time thought-provoking topics on different subject matters to keep audience informed and engaged. Anchored a specialized program called 'WAZOBIA PLUS" to discuss relevant issues of concern among the Hausa tribe with Igbo and Yoruba presenters in the studio; with clear proficiency in the use of Hausa in the reviewing and previewing of issues of concern. Gathered and verified factual information regarding events and trends through interviews and research. Developed high-quality, real time thought-provoking topics on different subject matters to keep audience informed and engaged.



NYSC Legal Aid Community Development Service, Owerri Municipal

• Nigeria
• Legal Services
• 1 - 100 Employee

• Assistant News Editor

  • Dec 2018 - Oct 2019

  • Sourced and prepared stories and multimedia pieces and worked closely with other executives to conceive and develop engaging and thought-provoking topics • Represented the firm at events and took proper news coverage. • Collaborated with other professionals to produce authentic and intelligible news content. • Gained experience in journalism and public relations by creating engaging content to communicate current and trending events. • Gathered and verified factual information regarding stories through interviews, observation, and research. Show less



Pax Deo International Limited

• Executive Administrative Assistant

  • Feb 2009 - Aug 2011

  • Increased office organization by 25% by developing a more efficient filing system. • Exhibited a creative problem-solving ability and prioritized visitors’ satisfaction by helping to proffer solutions to visitors’ complaints, achieving a 95% visitors’ satisfaction rating. • Increased office organization by 25% by developing a more efficient filing system. • Exhibited a creative problem-solving ability and prioritized visitors’ satisfaction by helping to proffer solutions to visitors’ complaints, achieving a 95% visitors’ satisfaction rating.