Experience

CFS West Africa Limited

• Nigeria
• Business Consulting and Services
• 1 - 100 Employee

• Business Analyst

  • Jul 2013 - Present

  • Design and implement monitoring and evaluation systems to measure impact of new technologies and assess progress against project goals. • Prepare work plans and budgets for project implementation. • Ensure full compliance of service level Agreements (SLAs) with both parties. • Co-ordinates with service desk in resolving all escalated issues. • Provide remote assistance with teamviwer, Cisco Webex sessions, and Ammyy tools to resolve all technical issues. • Work with project stakeholders to translate their requirements into something software developers can understand. • Provide software application training for Experience Center mangers, Retail advisers and other end users. • Identifies opportunities for improving business processes and also assists in the preparation of proposals to develop new systems. • Detailed monthly report of uptime, incident resolution logs and performance of all assigned locations. • Monitor customer footfall, average transaction times, and other transaction details across Etisalat Experience Centers and escalate when necessary. • Manage quality control checks during and after software installation. • Software installations, upgrades and configurations. • Regular database backups for all locations. • Coordinates all field operations and ongoing installations. • Provide regular feedback on all technical resolutions and issues. • Responsible for coordinating on boarding activities for client’s setup and configurations. • Acts as a focal point between departmental end-users, project management team, IT analysts and others in the design, and testing of solutions. • Monitor central reporting console; escalate wrong usage and creating new users. Show less