Project Management Lead

• Jan 2018 - Present

Project Manager

• Jan 2017 - Jan 2018

Creative Production Specialist

• May 2016 - Jan 2017

• Running production elements within the department and owning all creative projects going in and out of the studio. It entails managing a number of projects simultaneously, delivering them on time, on budget and to an exceptional standard.• Managing creative development process from conceptualization and design to production and asset delivery to the client.• Documenting all stages of project development including Statement of Work, weekly project trackers, QA and post-project processes. Scoping, estimating and resource planning, defining project objectives, deliverables, dependencies, assumptions and acceptance criteria.• Working with and building relationships with external agencies for design and build of creative solutions and cutting edge creative digital technologies.• Educating internal and external stakeholders around the use cases of Creative Services to achieve awareness of industry developments, stay ahead of the competition and drive new business.• Main clients: MBNA, Lloyds, TSB, BOS, Center Parcs, Broadway Travel, RSA, Virgin Money

Project Management Assistant

• Apr 2014 - Jul 2015

• Owning and managing automated email projects from initiation to completion and delivery to the client.• Working on a number of projects simultaneously, delivering them on time, on budget and to an exceptional standard. • Coordinating production of internal (project architects) and external teams (GUI, database admin). It entails briefing in requirements, monitoring production progress in regards to timescales and undertaking the Quality Assurance process.• Documenting throughout the project lifecycle (on-boarding, Statement of Work, project timelines, technical setups, QA and post-delivery processes).• Analysing marketing data generated on DMC and interpreting results• Organising and leading CMS training sessions for clients• Main clients: Center Parcs, KIA, Lloyds, Just Eat, Thomas Cook, RICS, Deutsche Bank, Talk Talk

Customer Service Sales Assistant

• Apr 2011 - May 2014

• Servicing and advising customers, handling cash, being in control of and managing stock, ensuring the display of merchandise is within established brand guidelines• Handling complaints and dealing with refunds/exchanges while maintaining a high level of customer service• Liaising with colleagues and managers to ensure a smooth run of the business • Servicing and advising customers, handling cash, being in control of and managing stock, ensuring the display of merchandise is within established brand guidelines• Handling complaints and dealing with refunds/exchanges while maintaining a high level of customer service• Liaising with colleagues and managers to ensure a smooth run of the business