Experience

BARBORA Lietuva

• Lithuania
• Retail
• 100 - 200 Employee

• Head of Chain (Operations)

  • Dec 2022 - Present

• Head of Chain for Baltic Countries

  • Aug 2022 - Jan 2023

• Head of Chain Lithuania

  • Nov 2020 - Aug 2022

• Projects Manager

  • Aug 2020 - Nov 2020

• E-Commerce Warehouses Development Manager

  • Jan 2020 - Aug 2020

• E-Commerce Warehouse Manager

  • Mar 2019 - Jan 2020



Transcom Worldwide, Vilnius

• Vilnius

• Team Leader

  • Aug 2015 - Mar 2019

  • Organizing and coordinating team work. • Motivating and coaching employees. • Quality assurance: mentoring and providing feedback. • Calls routing management. • Delivering trainings and presentations. • Staff recruitment. • Maintaining relations with business customers. • Organizing and coordinating team work. • Motivating and coaching employees. • Quality assurance: mentoring and providing feedback. • Calls routing management. • Delivering trainings and presentations. • Staff recruitment. • Maintaining relations with business customers.



Transcom Worldwide, Vilnius

• Senior Customer Service Representative

  • Feb 2013 - Aug 2015

  • Second level service, including complex and complicated calls management and communication and negotiations with customers in order to retain clients.• Maintaining relations with clients.• Representing the company in written communication.• Calls service Quality management, including Side by Side sessions.

• Customer Service Representative

  • Sep 2010 - Feb 2013



UAB ,,Armavis“

• Vilnius

• Sales Agent

  • Mar 2008 - Oct 2009

  • Communication and negotiations with customers. • Active sales. • Communication and negotiations with customers. • Active sales.