Ieda Maria Arantes
Senior Regional Program Manager at Accedian is now part of Cisco- Claim this Profile
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English -
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Spanish Professional working proficiency
Topline Score
Bio
Johnny Cespedes
I've had the opportunity to work with Ieda as a customer in IT-Network area. She's acertive and very collaborative, always seeking customer satisfaction, addressing concerns, improvements and taking feedback.
Marilyn Monahan
It’s rare that you come across someone as talented and personable as Ieda. I had the pleasure of working with Ieda for a couple of years as co-workers supporting a large enterprise global customer for Verizon. I was very impressed with Ieda’s ability to handle the most challenging region effortlessly. The customer contacts and account team were impressed with her skills and abilities. Ieda tackled all projects and responsibilities with enthusiasm and ease. Ieda is greatly missed on our team and would be an asset to any company.
Johnny Cespedes
I've had the opportunity to work with Ieda as a customer in IT-Network area. She's acertive and very collaborative, always seeking customer satisfaction, addressing concerns, improvements and taking feedback.
Marilyn Monahan
It’s rare that you come across someone as talented and personable as Ieda. I had the pleasure of working with Ieda for a couple of years as co-workers supporting a large enterprise global customer for Verizon. I was very impressed with Ieda’s ability to handle the most challenging region effortlessly. The customer contacts and account team were impressed with her skills and abilities. Ieda tackled all projects and responsibilities with enthusiasm and ease. Ieda is greatly missed on our team and would be an asset to any company.
Johnny Cespedes
I've had the opportunity to work with Ieda as a customer in IT-Network area. She's acertive and very collaborative, always seeking customer satisfaction, addressing concerns, improvements and taking feedback.
Marilyn Monahan
It’s rare that you come across someone as talented and personable as Ieda. I had the pleasure of working with Ieda for a couple of years as co-workers supporting a large enterprise global customer for Verizon. I was very impressed with Ieda’s ability to handle the most challenging region effortlessly. The customer contacts and account team were impressed with her skills and abilities. Ieda tackled all projects and responsibilities with enthusiasm and ease. Ieda is greatly missed on our team and would be an asset to any company.
Johnny Cespedes
I've had the opportunity to work with Ieda as a customer in IT-Network area. She's acertive and very collaborative, always seeking customer satisfaction, addressing concerns, improvements and taking feedback.
Marilyn Monahan
It’s rare that you come across someone as talented and personable as Ieda. I had the pleasure of working with Ieda for a couple of years as co-workers supporting a large enterprise global customer for Verizon. I was very impressed with Ieda’s ability to handle the most challenging region effortlessly. The customer contacts and account team were impressed with her skills and abilities. Ieda tackled all projects and responsibilities with enthusiasm and ease. Ieda is greatly missed on our team and would be an asset to any company.
Credentials
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Creating a Culture of Service
LinkedInDec, 2022- Nov, 2024 -
Cert Prep: PMI Agile Certified Practitioner (PMI-ACP)®
LinkedInNov, 2022- Nov, 2024 -
PMP 1573610
Project Management InstituteJan, 2013- Nov, 2024 -
ITIL v3
EXINJul, 2011- Nov, 2024
Experience
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Accedian is now part of Cisco
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Canada
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IT Services and IT Consulting
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200 - 300 Employee
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Senior Regional Program Manager
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Apr 2019 - Present
As a Program Manager in LATAM, lead the services delivery team towards the customer. Leverage customer relationship in supporting Sales in business growth, identify up sell opportunities. I am engage in strategy planning: forecasting, budgeting, resourcing being accountable for Professional Services engineers across the region. As a Program Manager in LATAM, lead the services delivery team towards the customer. Leverage customer relationship in supporting Sales in business growth, identify up sell opportunities. I am engage in strategy planning: forecasting, budgeting, resourcing being accountable for Professional Services engineers across the region.
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Verizon Enterprise Solutions
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São Paulo e Região, Brasil
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Senior Consultant - Service Program Manager
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Feb 2016 - Sep 2018
I managed multiple business streams focused on business growth, process improvement, and sales opportunity development for all customers located in Latin America. I engaged and cultivated relationships with premium clients, managing IT service delivery for Bayer, Johnson & Johnson, Sandvik, Walmart, P&G, Amazon, and others. I also facilitated Service Review Meetings, ensuring that services were aligned with both IT and client requirements. Key Accomplishments: • Earned exceptional customer satisfaction ratings, receiving outstanding overall rating of 9 on client feedback surveys for 2016 and 2017. • Reversed failing relationship with key client (Sandvik), designing and implementing Service Improvement Plan in close collaboration with client. • Played key role in strategic planning; in collaboration with Sales team, earned Gold (top 5%) and Platinum award due to increase in number of leads, building client base by 30% to grow bookings to $799k in 2017. • Led quality improvements, achieving 100% of Financial Commit View Targets for revenue and direct margin. Show less
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Verizon Business
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Senior Project Manager/PMO
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Feb 2010 - Feb 2016
I managed Professional Services PMO in Latin America, developing Latin American partnerships and maintaining steady-state operations to ensure all requests were delivered according to quality and SLA (service level agreement) standards. I liaised effectively between client, consultant, and sales team, ensuring customer satisfaction. I prepared weekly status updates of projects, identifying resource allocation, project progress, major milestones, and any blockers. Key Accomplishments: • Directed outsourced IT-service delivery for major pharmaceutical and consumer goods company, managing projects and presenting solutions to meet customer needs. • Improved customer relationships across Latin America, delivering more than 200 small- and medium-sized projects per year on time and to quality standards. • Enhanced Johnson & Johnson customer relationship in Latin America, exceeding margin contribution by streamlining project costs and increasing revenue. • Led continuous process improvements to quality of services, preparing and presenting service reports detailing decreases in problems and ensuring appropriate resource utilization. • Managed critical projects for Johnson & Johnson, implementing new data center, remediating LAN, and replacing end-of-life equipment and firewalls throughout region. • Boosted delivery timeline by 20%, streamlining standard delivery process based on careful interpretation of requirements and government laws; created new opportunities Show less
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Banco Rendimento
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Brazil
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Financial Services
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500 - 600 Employee
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Manager IT – Infrastructure
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Jul 2009 - Jan 2010
I oversaw the quality of support services, managing a team of 20+ infrastructure staff members to promote a positive culture and achieve corporate IT goals. Planning and monitoring the infrastructure budget, I analyzed corporate funding requirements and allocated funds appropriately. I implemented and managed the service desk. Key Accomplishments: • Managed quality improvements, boosting productivity by 30% and enabling corporate-wide productivity increases of 10% in technology. • Spearheaded planning and deployment of Data Center consolidation, consolidating multiple servers to reduce costs, improve security, and boost business value. • Automated service management through service desk implementation to capture customer calls to reduce costs and increase agility. Show less
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Verizon
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United States
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IT Services and IT Consulting
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700 & Above Employee
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Network Engineer Manager
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Mar 2006 - Nov 2008
I maintained the core network infrastructure, coordinating resource allocation for projects with key internal and external stakeholders. I ensured the accuracy of key documentation (data flow diagrams, architecture, operations guides, network topology). I facilitated team meetings, setting project priorities, resolving issues, and ensuring solutions met SLA, security, and support requirements. I mentored employees and conducted performance evaluations. Key Accomplishments: • Managed networking engineering and infrastructure teams; recruited and hired specialized team for network services, providing and implementing solutions to all project needs. • Developed and delivered internal and outsourced service solutions for customers’ IT and telecommunications environments, collaborating with project stakeholders to promote success and meet all deadlines. Show less
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EDS - Electronic Data Systems / HP
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São Paulo e Região, Brasil
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Project Manager / Telecommunications Manager
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Nov 1995 - Sep 2005
I played a key role in defining IT strategies for business units, managing critical projects for major outsourced clients. I improved the productivity of the client operations control center, including offshore support for General Motors (North America). Facilitating team meetings, I set project priorities, resolved issues, and ensured solutions met SLA, security, and support requirements. I mentored employees and conducted performance evaluations. Key Accomplishments: • Managed client operations control for key clients, including General Motors, Visanet, and Telfonica, establishing Service Management Center to monitor all technological operations. • Led multiple outsourced international projects for major clients from concept to completion, developing and implementing solution services for IT, telecommunications, and networking. Show less
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Telecommunications/Networks Professor
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Jan 1994 - Sep 1995
Technology Professor - Taught Teleprocessing and Networks at the Post-Graduation Course in Computer System Analysis. Technology Professor - Taught Teleprocessing and Networks at the Post-Graduation Course in Computer System Analysis.
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Analyst Senior
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1991 - 1995
Participated in the building and implementing the Information Management Center aiming to monitor troubleshooting, changes, and performances in all Bank Branches. Coordinated the technological upgrade at Financial Operation Desk. Evaluated the needs and conveniences claimed by the internal users. Developed the Invitation Letter to implement the project. Participated in the building and implementing the Information Management Center aiming to monitor troubleshooting, changes, and performances in all Bank Branches. Coordinated the technological upgrade at Financial Operation Desk. Evaluated the needs and conveniences claimed by the internal users. Developed the Invitation Letter to implement the project.
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Education
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2001 - 2002
ESPM Escola Superior de Propaganda e Marketing
MBA, Marketing of Services -
1999 - 1999
FGV - Fundação Getulio Vargas
Post Graduation, Project Management -
1993 - 1994
Universidade Presbiteriana Mackenzie
Post- Graduation, Post-Graduation in Telecommunications -
1989 - 1991
Mackenzie University
Graduation, BS in Data Processing -
2019 -
Columbia Business School
Executive Education, Digital Strategies
Community
