AVP Learning & Development/Documentation/HR systems

• Nov 2022 - Present

Director of Learning and Development at VillageCare

• Jun 2020 - Nov 2022

Strategic leader with proven results using operational, leadership, and creative strengths to solve specific and complex challenges through the training, development, and engagement of employees. Create, direct, and communicate the strategic framework for instructional design, clinical training, compliance training (100% completion rate), performance management, talent planning, employee engagement and culture initiatives for 700+ employee base across the Nation. • Build clinical… Show more Strategic leader with proven results using operational, leadership, and creative strengths to solve specific and complex challenges through the training, development, and engagement of employees. Create, direct, and communicate the strategic framework for instructional design, clinical training, compliance training (100% completion rate), performance management, talent planning, employee engagement and culture initiatives for 700+ employee base across the Nation. • Build clinical curriculum-based programs and drove cross-departmental focused clinical and HR engagements, ensuring alignment between competencies and development strategies to achieve clinical operational goals (In first 6 months, achieved NPS Score 89 for Care Manager New Hire Training and NPS Score 78 for training delivery team) • Manage, coach, and support a team of clinical and non-clinical trainers, instructional designers, and LMS administrators with high efficacy. Grew the L&D team by 150% within the first year to meet training request demands based on merit and delivering high quality programs, insight, and support to clinical leadership. • Lead operational framework for Employee Engagement and Culture by creating strategic and metrices surveys, chairing multiple improvement committees, and aligning strategies with overall organizational strategy and KPIs. (In first 6 months, increased employee engagement NPS by 19 points resulting in “high” NPS ranking) • Maximize existing and future business capabilities through identification of short/long term organizational gaps and partner with C-Suite to drive performance + culture alignment while meeting and improving on success KPI’s • Design and launch a learning and certificate delivery plan that gauge’s effectiveness via talent review processes, change management, employee engagement, University style learning, and leadership development • Facilitate Situational Leadership Training (certified trainer partner through Center for Leadership Studies)

Owner

• Oct 2022 - Present

Art and Photography studio Art and Photography studio

Director of Instructional Design

• Sep 2021 - Oct 2022

Set design vision, support revenue generation, build and execute team development strategy including creating and implementing onboarding and internal operating strategy, metrics, and functions; Manage multiple remote teams through flexible staffing models including use of permanent, seasonal, and temporary staff in a variety of technical roles and levels of seniority with consistent high-quality outcomes. • Consult and support the redesign of organizational course development and staffing… Show more Set design vision, support revenue generation, build and execute team development strategy including creating and implementing onboarding and internal operating strategy, metrics, and functions; Manage multiple remote teams through flexible staffing models including use of permanent, seasonal, and temporary staff in a variety of technical roles and levels of seniority with consistent high-quality outcomes. • Consult and support the redesign of organizational course development and staffing processes, resulting in projects moving from requiring $250k of organizational funding to generating over $1.5 million in direct revenue in a six-month period, with projected growth to over $5 million in direct revenue for fiscal year 2021 • Build and lead integrated teams of course builders, instructional designers, and client leads through the design, development, delivery, and implementation of large-scale trainings with a focus on adult learning theory, pristine visual design, and marked learning retention. • Create, establish, and execute high quality course building operations aligned with and upholding client branding, graphic design principles, template creation for efficient build times, and continued course builder mentorship.

Instructional Design Consultant/SR. Course Builder

• Jan 2015 - Sep 2021

Project Manager, design, and develop large scale elearning courses in various LMS platforms (Blackboard, Canvas, etc.) using Captivate and Articulate 360. Direct best practices in adult learning theory within the project team and advise leadership on next steps.

Design & Quality Oversight Committee Chair

• Nov 2017 - Jun 2020

Direct, lead, and plan the development of internal policy and procedure, support programs, and quality standards including talent development, adherence program, ID Certification, PM Certification, and Trainer Certification. • Research industry standards for sound adult learning theory and content development • Design and implement Learning and Delivery Academy on The Hub • Coach and mentor 90+ teammates and leadership monthly through training series

Instructional Design & Lead Implementation Consultant

• Apr 2017 - Jun 2020

Within the United Clinical Services division, I direct a cross-functional team of designers and trainers who are responsible for creating, coordinating, and implementing large-scale, enterprise-wide learning and development solutions. To ensure we are meeting the needs of our stakeholders, I nurture relationships internally and externally with individuals that include senior leaders and C-suite executives. I also manage a variety of projects through their full lifecycle from scope of work… Show more Within the United Clinical Services division, I direct a cross-functional team of designers and trainers who are responsible for creating, coordinating, and implementing large-scale, enterprise-wide learning and development solutions. To ensure we are meeting the needs of our stakeholders, I nurture relationships internally and externally with individuals that include senior leaders and C-suite executives. I also manage a variety of projects through their full lifecycle from scope of work planning through delivery. Notable Contributions: - Launched and chaired a 15-person Design & Quality Oversight Committee tasked with developing policy, defining quality control standards, and monitored adherence to credentialing guidelines. - Established a blended learning model for our training programs that include rapid design and delivery of solutions, e-learning content, and classroom instruction based on best practices, operational alignment, and comprehensive needs assessments. - Facilitated coaching and mentoring sessions for team members across organizational levels, including high-potential leaders, as part of a monthly training series. - Leveraged extensive research into adult learning theory, industry and market trends, and best practices to shape and refine training content to ensure currency, relevance, and scalability. - Served as a Subject Matter Expert (SME) and administrator of the Learning and Delivery Academy on the Hub. - Recognized in 2020 as a UHG Emerging Leader, a merit-based honor chosen by the company headquarters team.

Senior Instructional Design Leader

• Feb 2014 - Apr 2017

For the Employer & Individual division, I led curriculum development, instructional design, gap analysis, and needs assessments. I regularly collaborated with team leaders, SMEs, and various internal stakeholders to evaluate business metrics, performance goals, and operational expectations to ensure we aligned learning and development (L&D) content with organizational objectives. I also leveraged my graphic and visual design skills to ensure the transfer and retention of learning, as well as to… Show more For the Employer & Individual division, I led curriculum development, instructional design, gap analysis, and needs assessments. I regularly collaborated with team leaders, SMEs, and various internal stakeholders to evaluate business metrics, performance goals, and operational expectations to ensure we aligned learning and development (L&D) content with organizational objectives. I also leveraged my graphic and visual design skills to ensure the transfer and retention of learning, as well as to enhance the appeal and professionalism of our L&D brand. Notable Contributions: - Named Culture Ambassador for the organization and spearheaded an effort to refine and cultivate our organizational culture, driving engagement in learning and development initiatives, building collaborative coaching models, and championing a passion for growth. - Developed content for various platforms and models, including blended instruction, instructor-led training, and e-learning initiatives to ensure equity and accessibility of programs for all employees. - Consulted with business partners and stakeholders on selecting and evaluating learning models and methodologies based on learning needs, program operations, resource availability, and capacity.

Lead Instructional Designer

• Nov 2013 - Jun 2015

Lead Articulate Storyline Designer and Developer with focus on visual design, animation, and instructional design feedback to business. Project Manager for team of instructional designers working to meet design deadlines and remove technological and development barriers. Lead Articulate Storyline Designer and Developer with focus on visual design, animation, and instructional design feedback to business. Project Manager for team of instructional designers working to meet design deadlines and remove technological and development barriers.

Training Specialist

• Jun 2012 - Nov 2013

As a Training Specialist for the ECU Office of Grants & Contracts, I designed and developed training content for both online and classroom settings, coached employees in managing grants, and ensured we were maintaining compliance with contract terms. After studying advanced adult learning theory, I built programs based on the ADDIE model. Notable Contributions: - Built the ECU Staff Development Program from the ground up and spearheaded adoption across the whole campus, starting with… Show more As a Training Specialist for the ECU Office of Grants & Contracts, I designed and developed training content for both online and classroom settings, coached employees in managing grants, and ensured we were maintaining compliance with contract terms. After studying advanced adult learning theory, I built programs based on the ADDIE model. Notable Contributions: - Built the ECU Staff Development Program from the ground up and spearheaded adoption across the whole campus, starting with heavy analysis of the grants process in each department and standardizing our practices across colleges. - Guided the Office Director in designing operational processes based on research into time and performance, as well as documented these new processes to ensure clear, consistent, and efficient adoption. Show less As a Training Specialist for the ECU Office of Grants & Contracts, I designed and developed training content for both online and classroom settings, coached employees in managing grants, and ensured we were maintaining compliance with contract terms. After studying advanced adult learning theory, I built programs based on the ADDIE model. Notable Contributions: - Built the ECU Staff Development Program from the ground up and spearheaded adoption across the whole campus, starting with… Show more As a Training Specialist for the ECU Office of Grants & Contracts, I designed and developed training content for both online and classroom settings, coached employees in managing grants, and ensured we were maintaining compliance with contract terms. After studying advanced adult learning theory, I built programs based on the ADDIE model. Notable Contributions: - Built the ECU Staff Development Program from the ground up and spearheaded adoption across the whole campus, starting with heavy analysis of the grants process in each department and standardizing our practices across colleges. - Guided the Office Director in designing operational processes based on research into time and performance, as well as documented these new processes to ensure clear, consistent, and efficient adoption. Show less

Instructional Designer/Training Assistant

• Aug 2011 - May 2012

During my tenure, I blended video content, graphics, online resources, and classroom instruction into a comprehensive and diverse program for faculty learners. This included evaluating best practices for higher education and adult learning theory to ensure the effectiveness of content. I also maintained adherence to State of Illinois and US teaching and learning standards. In addition to serving as Instructional Designer, I also held a position as a Teaching Assistant for undergraduate students… Show more During my tenure, I blended video content, graphics, online resources, and classroom instruction into a comprehensive and diverse program for faculty learners. This included evaluating best practices for higher education and adult learning theory to ensure the effectiveness of content. I also maintained adherence to State of Illinois and US teaching and learning standards. In addition to serving as Instructional Designer, I also held a position as a Teaching Assistant for undergraduate students in the College of Education. Show less During my tenure, I blended video content, graphics, online resources, and classroom instruction into a comprehensive and diverse program for faculty learners. This included evaluating best practices for higher education and adult learning theory to ensure the effectiveness of content. I also maintained adherence to State of Illinois and US teaching and learning standards. In addition to serving as Instructional Designer, I also held a position as a Teaching Assistant for undergraduate students… Show more During my tenure, I blended video content, graphics, online resources, and classroom instruction into a comprehensive and diverse program for faculty learners. This included evaluating best practices for higher education and adult learning theory to ensure the effectiveness of content. I also maintained adherence to State of Illinois and US teaching and learning standards. In addition to serving as Instructional Designer, I also held a position as a Teaching Assistant for undergraduate students in the College of Education. Show less

Instructional Design Intern

• Jan 2009 - 2011

• Managed client/faculty meetings on needs assessments and analysis of course development. • Designed and developed online instructional modules for WIU faculty using best practices, the ADDIE model, adult learning theory, various graphic design methods, and instructional design methodologies. • Assisted Instructional Design team with course development, graphic design, photography, evaluation measures, and faculty relations. • Managed client/faculty meetings on needs assessments and analysis of course development. • Designed and developed online instructional modules for WIU faculty using best practices, the ADDIE model, adult learning theory, various graphic design methods, and instructional design methodologies. • Assisted Instructional Design team with course development, graphic design, photography, evaluation measures, and faculty relations.