Experience

Caudex | An IPG Health Company

• United States
• Pharmaceutical Manufacturing
• 100 - 200 Employee

• Publication Coordinator

  • Jan 2023 - Present

  - Assisting the senior team members with the delivery of larger projects or series of projects. - Tracking projects via databases to ensure all correspondence is captured and compliance is completed. - Liaising with journal production editors and congress secretariats as well as undertaking information research relating to congresses, journals and publications. - Completing online submissions for relevant publications-related activities on a variety of websites. - Setting up and maintaining internal and client databases. - Facilitating reviews of projects whilst ensuring processes are adhered to. - Ensuring a high standard of external written communications with authors and clients at all times. - Arranging internal and external meetings via teleconference or WebEx and carrying out general account administration work. Show less



DHL Express

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Sales Development Representative

  • Aug 2022 - Jan 2023

  • Quantify Ecommerce revenue potential and validate customer information and needs through using the globally agreed selection criteria to produce quality leads and accounts to ensure DHL achieves its overall sales/revenue objectives and targets. • Building and maintaining strong vendor-client relationships as well as coordinating with all sales channels, CS and Marketing Department for lead management. • Contact companies and individuals currently not holding an account, confirm customer details and identify traffic profiles thereby assessing quantity and quality of future business. Show less



Immigration, Refugees and Citizenship Canada / Immigration, Réfugiés et Citoyenneté Canada

• Government Administration
• 700 & Above Employee

• Case Processing Agent

  • Mar 2022 - Aug 2022

  • Experience creating, verifying, and updating information in an electronic records/case management information system • Delivering exemplary services or programs to the public in a “front office” setting which involves obtaining and providing information requiring further explanation or clarification. • Presenting in front of large groups of clients (50-200) and disseminating important information in an easy-to-understand manner. • Verifying and approving applications by applying regulations, legislation, policies, or procedures related to Immigration Refugees and Citizenship Canada (IRCC) programs or services. Show less



Service Canada

• Government Administration
• 700 & Above Employee

• Program Support

  • Jan 2021 - Jun 2022

  • Searching, reviewing, and comparing information from applications, system-generated reports and other sources, identifying gaps and discrepancies, and contacting clients to obtain missing information and clarifications. • Communicating with clients and their representatives, external organizations (e.g. accounting firms, Canada Revenue Agency, provincial authorities) and third parties in writing and verbally to obtain and provide client-specific information, to explain provisions of program-specific legislation. • Referring specific cases to the appropriate level for decision as per prescribed procedures and guidelines. • Performing other administrative functions in support of program delivery, such as preparing documentation, organizing meetings, and scheduling client information sessions. Show less



RBC

• France
• Design Services
• 1 - 100 Employee

• Account Services Representative

  • Jun 2019 - Aug 2019

  • Identified potentially fraudulent activities at point of entry into financial systems. • Dealt with benchmarks/quotas for speed and accuracy, as well as consistently exceeding target goals. • Successfully completed a series of training courses in order to become certified for the position. • Identified potentially fraudulent activities at point of entry into financial systems. • Dealt with benchmarks/quotas for speed and accuracy, as well as consistently exceeding target goals. • Successfully completed a series of training courses in order to become certified for the position.



lululemon

• Canada
• Retail
• 700 & Above Employee

• GEC Educator

  • Nov 2018 - Apr 2019

  • Interacted with guests through various media such as telephone, emails, and live chat. • Empathized with each guest and worked to bring resolutions on a case by case basis. • Engaged in group activities with fellow team members, and offered my assistance when it was needed. • Met productivity goals for set amount of guest interactions per hour, and achieved positive guest experience scores for my interactions. Managed multiple priorities effectively. • Organized team meetings, and helped co-ordinate events with the team lead. Show less



ATCOenergy

• Canada
• Utilities
• 1 - 100 Employee

• Customer Service Representative

  • Jun 2018 - Sep 2018

  • Proactively engaged with clients in Alberta, and delivered an outstanding service. • Engaged with clients by completing transactions and identified solutions to their issues, along with going above and beyond in order to provide a quality experience for them. • Proactively took ownership in the calls, and actively worked to resolve them. • Maintained an excellent relationship with fellow employees as well as my supervisor. • Helped greet clients as the point of contact for the organization. Show less



FCA Fiat Chrysler Automobiles

• United Kingdom
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Parttime Associate

  • Jul 2013 - Sep 2016

  • Assessed the vehicles for faulty wiring, and errors made by other workers. • Used the computer to inform the supervisor when there was a problem in vehicle, and performed quality control checks. • Performed various tasks on each vehicle such as wiring, drilling, and installing key components. • Assessed the vehicles for faulty wiring, and errors made by other workers. • Used the computer to inform the supervisor when there was a problem in vehicle, and performed quality control checks. • Performed various tasks on each vehicle such as wiring, drilling, and installing key components.