Project Manager @ Library of Congress

• Mar 2022 - Present

Operations Supervisor

• Apr 2021 - Mar 2022

- Supported Programs in developing and deploying program capabilities and applications that contribute to the achievement of business, program, and contract objectives - Assisted with the development of systems, processes, and tools to enhance program Performance - Provided critical People, Process, and Technology solution support to the program’s Operations, Quality, Recruiting, and Finance Managers and integrated within a Business Process. - Led workflow automation of EOIR language interpreter services processes, procedures, and protocols; developed supporting user manuals and assisted in a comprehensive documentation of critical initiatives. - Supported HHS Emergency Intake Site for Unaccompanied Children to securely process the reunification and transfer of minors. - Contributed to developing a data-driven operations unit for one of the largest HHS emergency intake sites. Show less

PTM Project Coordinator

• Mar 2016 - Aug 2018

Montgomery County Process and Technology Modernization is a multi-faceted, multi-year initiative designed to improve the core business processes and supporting technologies used by HHS. The purpose of PTM is to develop a common ICM practice model that applies to all HHS service areas, while also supporting unique features of individual programs necessary for service delivery. Primary responsibilities will be supporting the Program Manager and fellow team members with individual project initiatives, tracking deliverables against task orders, problem resolution and change management. Further responsibilities may include the following: • Management of smaller specific projects or parts of bigger projects (electronic health records, case management, content management and organizational change management) and checking the work performed under assigned Task Orders from vendors while keeping track of deliverables with a keen sense of detail and timeliness . • Performs day-to-day scheduling and coordination of the specific project pieces assigned, identifies issues and risks and recommends possible issue and risk mitigation strategies associated with the project. Monitors issues and provides resolutions for up-to-date status reports. Schedules meetings to resolve issues and follow-up on task items. • May act as a facilitator between a County agency and contractor. • Is responsible for ensuring that work performed under TOs is within scope, consistent with requirements, and delivered on time and on budget. Keeps track of any changes to these task orders in PM tool and takes and publishes accurate meeting notes. • Identifies critical paths, tasks, dates, testing, and acceptance criteria. • Provides solutions to improve efficiency (e.g., reduce costs while maintaining or improving performance levels). Show less

Project Manager

• Oct 2015 - Mar 2016

- Lead projects to completion by faithful implementation, effective risk mitigation and satisfactory issue resolution - Manage, track and report, both internally and externally to customer the following: a. The project progress and status b. Budget consumed and remaining budget c. Status of issues and risks d. Resource planning activities - Efficiently manage resource allocation based on availability, skill set, and customer-proximity - Engage with Customer PMs and key sponsors to define and contain project scope and budget - Develop project plans for the implementation project in collaboration with the technical consultants assigned to the project and customers - Ensure all proper documentations are produced by consultants and stored in KM repository - Enforce accountability on Customer resources as well as ASG resources (who is responsible for what) for implementation work as well as issue resolution - Work with Development and Product Management for analysis, prioritization, escalation, and resolution of Issues and Change Requests - Communicate status regularly to all internal and external stakeholders - Develop and enforce a group-wide standardized project management process for all projects - Aid in enriching implementation process and best practices Show less

Senior Business Analyst

• Feb 2015 - Sep 2015

As a Business Analyst I work with both .net and Java projects through the entire SDLC life cycle. I create BRDs and FRDs leveraging requirements gathering sessions, JAD sessions and weekly status call meetings. I participate in weekly meetings for resource allocation and scope document preparation both with on shore and off shore teams. Additionally, I create proof of concept design for Web & UI screens, using mockups, wireframes and use cases. Responsibilities: • Lead requirements gathering sessions to understand and document complex business needs, often eliciting hidden requirements and/or clarifying vague or unclear requirements • Created FRD and scope documents • Performed gap analysis of current system functionalities in order to implement new enhancements • Created screen mockups for web UI , use cases, data flow and process flow diagrams • Analyzed APIs and XML logs in order to determine upstream/downstream impacts • Worked on CMS and CRM systems • Worked with Sharepoint for document management • Tracked defects via QC • Worked on identity and content management system requirement documents Show less

MIS/Project Manager

• Sep 2010 - Feb 2014

I was leading multiple projects of varying size, duration and complexity by ensuring the project scope is aligned with the stated business objectives, setting and managing internal/external expectations, managing project budgets and resources, managing and escalating issues and changes. Responsibilities include managing tight deadlines, driving projects, triaging issues, communicating with all stakeholders, and presenting updates to leaders. Roles and Responsibilities:• Organize project activities into manageable work efforts for team members, and determine an effective approach to completing the work, as documented in a project plan.• Author/facilitate strategic documents such as Project Charters, Education and Communication plans, and detailed project plans, and present project updates to business owners.• Manage and communicate a clear project scope and motivate team members.• Manage multiple business owner(s) and team member(s) relationships to accomplish project activities.• Proactively identify and manage risks, issues, and cross-project dependencies.• Monitor and report on project activities and reporting on statuses within published timelines.• Coach team members to clarify task assignments, milestones, and deliverables.• Identify, prepare, and/or ensure completion of high quality, professional deliverables as required by each project plan.• Contribute to team effort by accomplishing related results as needed.• Perform other related duties as required and assigned. Show less

MIS Manager

• Mar 2009 - Aug 2010

Project Description: REACH engages throughout the cycle of an emergency, from preparedness to recovery, applying an approach that links relief, rehabilitation and development. REACH’s activities are grounded in a strategic framework organized around three pillars that are aligned with the Humanitarian Program Cycle. For longer-term recovery and development, REACH supports governments and aid actors in gaining a better understanding of communities (including social, economic and environmental characteristics) in order to promote aid that builds community resilience. Role and Responsibilities: • Worked with the mainframe team, stakeholders and management team in gathering various requirements for the project. • Gathered and documents the requirements using Rational Requisite Pro. • Discussed these requirements with other members of the team like the DBA, Project Manager, Application developers. • Performed project management activities such as task scheduling, resource allocation and developing charts. • Designed detailed logical class diagrams, activity diagrams and other high level process flows. • Facilitated JAD (Joint Application Development) sessions with the management team, stakeholders and mainframe team. • Performed high level security data risk analysis, GAP Analysis among different applications, incorporated these gaps into models and documents. • Worked with the mainframe team, caliper application developer and other members of the project team to develop a test base, plan and then create test cases, test scripts and documented them using Test manager. • Worked with application developers to create a test strategy to implement various phases of testing like Unit testing, volume testing and Integration testing. Show less

MIS Business Analyst

• Mar 2006 - Feb 2009

Responsibilities: • Conducted interviews with business users asking detailed questions to gather business requirements, wants, and needs concerning the project and managed requirements using Rational Doors • Created project plans, style sheets and templates to analyze and estimate feasibility, cost, time and general guidelines for project team • Facilitated JAD (Joint application development) sessions with business users and development teams to drive out detailed business requirements • Performed extensive data analysis using MS Excel and gap analysis. • Involved in defining project milestones, schedules, monitoring progress using MS-Project • Used SharePoint 2010 for content management and document management • Translated the business needs into system requirements, communicating with the business on a broader scale and with an in-depth view too. Prepared Screenshots and web layouts for the application • Developed Context Diagrams, Wireframes, Swim Lane Diagrams, mock ups, which helped in Rapid prototyping and pinpointing potential problems early in the process. • Documented and delivered Functional Specification Document to the project team. • Modulated the detailed design of the system using use case diagrams, class diagrams, sequence diagrams, Activity Diagrams using MS Visio. • Calculated ROI for third party product implementation• Attended daily SCRUM and guided QA and Developer meeting, regarding the Technical Specification Documents, defects and Mapping Documents. • Developed customized SQL reports and queries for management decision-making and operational management using TOAD • Coordinated with QA and User Acceptance Testing (UAT) Show less

Reporting Officer

• Mar 2005 - Feb 2006

Responsibilities: • Perform analysis of business process and procedures for various units throughout the organization • Design and develop accurate, efficient, and detailed business process requirements and workflow procedures. • Develop business requirements documentation for system design and implementation, including system enhancement. • Generate quality documentation for business processes and workflow, including flowcharts and process narratives. • Contribute to the design, development and maintenance of standard operating policies. • Assist in identifying and recommending ongoing process improvement that improve overall operating efficiencies, effectiveness, and internal controls. • Work closely with business and technical staff to gather business process/procedure information and translate that into project/action plans for timely implementation. • Coordinate and support project teams on implementation of new IT systems, applications or processes.• Develop effective test plans and system testing processes and oversee assigned system testing efforts. • Works as the subject matter expert on identified projects through development to implementation and on future changes or enhancements. • Performs research on insurance industry operations and business processes to identify best practices. Show less