Ido Mordechay
Director of Customer Success and Partnerships at Niio Art- Claim this Profile
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Bio
Michael Diamond
I have known Ido Mordechay as a member of UJA Toronto's shinshinim program. THose who participate in that program are carefully chosen from hundreds of applicants for their ability to communicate, their personability, their work ethic and ability to work as a team with others in changing circumstances. Ido has all those qualities and performed extremely well during the 10 months he was assigned to work with people of all ages in Leo Baeck Day School as well as at Holy BLossom Temple. He worked well with his fellow shinshinim, and ended the year with a two month assignment at Camp George, also successfully, such that he was hired back to Camp George in 2021 for the summer. With Ido, you know you will get someone who focuses on people, on quality of work, who works as hard as necessary to get the job done and expands the job definition to its maximum. HE is trustworthy, reliable , honest and will not let you down.
Michael Diamond
I have known Ido Mordechay as a member of UJA Toronto's shinshinim program. THose who participate in that program are carefully chosen from hundreds of applicants for their ability to communicate, their personability, their work ethic and ability to work as a team with others in changing circumstances. Ido has all those qualities and performed extremely well during the 10 months he was assigned to work with people of all ages in Leo Baeck Day School as well as at Holy BLossom Temple. He worked well with his fellow shinshinim, and ended the year with a two month assignment at Camp George, also successfully, such that he was hired back to Camp George in 2021 for the summer. With Ido, you know you will get someone who focuses on people, on quality of work, who works as hard as necessary to get the job done and expands the job definition to its maximum. HE is trustworthy, reliable , honest and will not let you down.
Michael Diamond
I have known Ido Mordechay as a member of UJA Toronto's shinshinim program. THose who participate in that program are carefully chosen from hundreds of applicants for their ability to communicate, their personability, their work ethic and ability to work as a team with others in changing circumstances. Ido has all those qualities and performed extremely well during the 10 months he was assigned to work with people of all ages in Leo Baeck Day School as well as at Holy BLossom Temple. He worked well with his fellow shinshinim, and ended the year with a two month assignment at Camp George, also successfully, such that he was hired back to Camp George in 2021 for the summer. With Ido, you know you will get someone who focuses on people, on quality of work, who works as hard as necessary to get the job done and expands the job definition to its maximum. HE is trustworthy, reliable , honest and will not let you down.
Michael Diamond
I have known Ido Mordechay as a member of UJA Toronto's shinshinim program. THose who participate in that program are carefully chosen from hundreds of applicants for their ability to communicate, their personability, their work ethic and ability to work as a team with others in changing circumstances. Ido has all those qualities and performed extremely well during the 10 months he was assigned to work with people of all ages in Leo Baeck Day School as well as at Holy BLossom Temple. He worked well with his fellow shinshinim, and ended the year with a two month assignment at Camp George, also successfully, such that he was hired back to Camp George in 2021 for the summer. With Ido, you know you will get someone who focuses on people, on quality of work, who works as hard as necessary to get the job done and expands the job definition to its maximum. HE is trustworthy, reliable , honest and will not let you down.
Credentials
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Customer Success Course
SixFiguresJan, 2023- Sep, 2024 -
Photography and Video-Editing Course
Israel Defense ForcesFeb, 2021- Sep, 2024 -
Technical Support and 'Maala' system course
Israel Defense ForcesNov, 2020- Sep, 2024 -
Drone Operator
Israel Defense ForcesMay, 2020- Sep, 2024 -
High School Presidents' Leadership Course
Haifa City Council - Youth DepartmentJan, 2015- Sep, 2024 -
Diploma, Counselor's Training
Hebrew Scouts Movement in IsraelJan, 2014- Sep, 2024
Experience
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Niio Art
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Israel
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Artists and Writers
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1 - 100 Employee
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Director of Customer Success and Partnerships
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Feb 2023 - Present
- Managing worldwide projects and cultivating strategic client and partner relationships. - Developing and executing global customer success strategies for client satisfaction, retention, and growth. - Leading the Niio-Aloft (Marriott) brand partnership to ensure smooth integration and ongoing collaboration. - Providing B2B support and fostering marketing collaborations. - Overseeing end-to-end project management, ensuring timely and successful delivery of solutions. - Building… Show more - Managing worldwide projects and cultivating strategic client and partner relationships. - Developing and executing global customer success strategies for client satisfaction, retention, and growth. - Leading the Niio-Aloft (Marriott) brand partnership to ensure smooth integration and ongoing collaboration. - Providing B2B support and fostering marketing collaborations. - Overseeing end-to-end project management, ensuring timely and successful delivery of solutions. - Building and managing high-performing processes focused on delivering outstanding customer experience. - Collaborating with internal teams to drive product enhancements based on customer feedback. - Leveraging product expertise to deliver tailored solutions in the digital art industry. - Serving as a trusted advisor for high-profile clients. - Utilizing key performance indicators (KPIs) to measure success and drive continuous improvement. - Proactively addressing customer health metrics and developing plans for customer success. - Championing a customer-centric culture and promoting best practices across the organization. - Nurturing strategic partnerships to expand Niio Art's presence in the market. - HubSpot owner within the company, responsible for implementing and optimizing the platform for efficient customer management and communication. - Monday.com owner, driving project management and workflow optimization for streamlined processes and team collaboration.
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Client Success Manager
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Feb 2022 - Feb 2023
- Proactively manage all B2B customer relationships from onboarding through renewals. - Create growth opportunities within existing customer relationships & Grow year-over-year annual recurring revenue. - Track milestones and progress, and reflect updates to management and relevant stakeholders. - Growing adoption and removing barriers that may inhibit the initial use of the product. - In charge of the support of B2B clients, including installations, problem-solving and internal… Show more - Proactively manage all B2B customer relationships from onboarding through renewals. - Create growth opportunities within existing customer relationships & Grow year-over-year annual recurring revenue. - Track milestones and progress, and reflect updates to management and relevant stakeholders. - Growing adoption and removing barriers that may inhibit the initial use of the product. - In charge of the support of B2B clients, including installations, problem-solving and internal reporting. - Manage and supervise the onboarding process, including logistics & technical support. - Internal Project Manager for strategic accounts. - Bridging and data providing internally and externally - Retain existing revenue, monitor and retain possible cases of risks of churn. - Manage and organize customers' internal tracking data (Manual BI). - Management and execution of the Niio x aloft partnership. - Internal Hubspot owner. - Internal Monday owner. - In charge of the department's strategy building.
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Head of Adventure and Tripping, Head of Israeli Delegation
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Jun 2021 - Aug 2021
- Member of the senior leadership team responsible for the daily supervision, mentorship, and management of 15+ junior staff members. - Supervisor for specialty areas including outdoor ropes course, cooking, and camp craft. - Planned and led camp-wide educational programming for 300+ children aged 8 – 15 in Israeli culture. - Responsible for logistics and scheduling of multiple canoe excursions for campers. - Member of the senior leadership team responsible for the daily supervision, mentorship, and management of 15+ junior staff members. - Supervisor for specialty areas including outdoor ropes course, cooking, and camp craft. - Planned and led camp-wide educational programming for 300+ children aged 8 – 15 in Israeli culture. - Responsible for logistics and scheduling of multiple canoe excursions for campers.
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Israel Defense Forces
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Israel
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Armed Forces
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700 & Above Employee
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Deputy Operations Officer
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Nov 2020 - Jun 2021
- Responsible for the supervision and educational programming for members of the CIC. - Gained event management skills in leading social programs and community engagement. - Collected and processed classified visual intelligence through aerial photography drones, video surveillance, and other photographic techniques. - Organized digital filing and record-keeping of classified intelligence data. - Developed strong organizational skills by creating and organizing the battalion’s… Show more - Responsible for the supervision and educational programming for members of the CIC. - Gained event management skills in leading social programs and community engagement. - Collected and processed classified visual intelligence through aerial photography drones, video surveillance, and other photographic techniques. - Organized digital filing and record-keeping of classified intelligence data. - Developed strong organizational skills by creating and organizing the battalion’s daily schedule for operations, training exercises, social events, and community engagement.
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Junior Deputy, CIC’s Combat Commanders Course
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Apr 2020 - Nov 2020
- Appointed as the Junior Deputy for the Head of the Commander’s Course responsible for scheduling, program supplies, and educational development. - Senior Advisor for commanders by delivering professional development and training.
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Commander, Combat Intelligence Corps' Combat Commanders Course
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Nov 2019 - Apr 2020
- Lead two rounds of a four-month commander’s training program for soldiers through experiential fieldwork and professional development courses. - Recipient of the Battalion Staff Award for excellence in leadership.
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Trainee, Combat Commanders Course
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Jul 2019 - Nov 2019
- Earned a diploma upon completion of the CIC Combat Commanders Course.
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Deputy Commander
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Apr 2019 - Jul 2019
- Second-in-command for a 10-person platoon. Executed various intelligence missions and operations near the Israeli-Gaza border.
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Combat Soldier Basic Training
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Nov 2018 - Mar 2019
- Completed the IDF's combat soldier's basic training.
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The Jewish Agency for Israel
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Israel
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Non-profit Organizations
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700 & Above Employee
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JAFI Shinshin \ Junior Ambassador (Gap Year)
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Aug 2017 - Sep 2018
- Lead and facilitated educational programming over 400+ students during the school year. - Honed public speaking and presentation skills in front of large audiences by delivering lectures and speeches about Israeli topics within the temple’s 7,000-member community. - Created weekly educational programs for students enrolled in Sunday Hebrew school. - Sharpened multi-tasking skills and organizational aptitude by building weekly schedules. - Gained high-level networking skills… Show more - Lead and facilitated educational programming over 400+ students during the school year. - Honed public speaking and presentation skills in front of large audiences by delivering lectures and speeches about Israeli topics within the temple’s 7,000-member community. - Created weekly educational programs for students enrolled in Sunday Hebrew school. - Sharpened multi-tasking skills and organizational aptitude by building weekly schedules. - Gained high-level networking skills as an Israeli representative and spokesperson at multiple Jewish community fundraiser events around Toronto. Show less - Lead and facilitated educational programming over 400+ students during the school year. - Honed public speaking and presentation skills in front of large audiences by delivering lectures and speeches about Israeli topics within the temple’s 7,000-member community. - Created weekly educational programs for students enrolled in Sunday Hebrew school. - Sharpened multi-tasking skills and organizational aptitude by building weekly schedules. - Gained high-level networking skills… Show more - Lead and facilitated educational programming over 400+ students during the school year. - Honed public speaking and presentation skills in front of large audiences by delivering lectures and speeches about Israeli topics within the temple’s 7,000-member community. - Created weekly educational programs for students enrolled in Sunday Hebrew school. - Sharpened multi-tasking skills and organizational aptitude by building weekly schedules. - Gained high-level networking skills as an Israeli representative and spokesperson at multiple Jewish community fundraiser events around Toronto. Show less
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General Counselor
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Jun 2018 - Aug 2018
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Education
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2015 - 2017
Leo Baeck Education Center
High School Diploma
Community
