Experience

Novartis Türkiye

• Türkiye
• Pharmaceutical Manufacturing
• 1 - 100 Employee

• Patient Oriented Programs Governance Manager

  • Jan 2021 - Present



Novartis

• Switzerland
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Senior Patient Oriented Programs Governance Manager and Digital Governance Champion

  • Aug 2020 - Present

  Subject Matter Expert for the HCP/patient engagement projects and Digital&Social Media. Ensure projects are developed and managed inline with Global and local procedures and regulations, support functions, laise closely with supporting functions, provide clear guidance.

• Senior Patient Oriented Programs, Marketing Researches & Digital Media Coordinator

  • Apr 2018 - Jul 2020

• Patient Oriented Programs (POP) and Digital Media Specialist, Quality Assurance (QA)

  • Jul 2016 - Apr 2018

  Directly Reporting to QA Director for POP Champion & Digital Governance Champion Roles, Functionally Reporting to Social Media & Patient Relations Manager as Digital Media Specialist for Social Media Responsibilities. • Managing POP compliance since July 2012,• Managing website compliance/governance since July 2012, • Management of website governance responsibilities extended to “Digital Governance”, including mobile apps as of September 2015, following successful management of website governance since July 2012.• I have been promoted to Digital Media Specialist role as of July 2016, following successfully managing digital governance since September 2015, supporting Social Media Manager since January 2015, and taking extended responsibilities for digital media. Show less

• POP Specialist - POP Champion & Digital Governance Champion , Quality Assurance

  • Feb 2015 - Jul 2016

  • Assigned as “POP Champion” by taking the responsibility from QA Head after successfully managing governance of POPs as single point of contact as “Delegate of POP Champion” since July 2012 in Turkey.• Assigned as “Website Champion” by taking the responsibility from QA Head after successfully managing governance of Websites as single point of contact as “Delegate of Website Champion” since July 2012 in Turkey.• Supporting Social Media Manager since January 2015

• Marketing Compliance Analyst, Marketing Excellence

  • Jul 2012 - Feb 2015

  July ‘12 – Aug ‘13 : Reporting to Business Development and Licensing Manager in Strategic Planning & Marketing Sales Operations Department.Aug ‘13 – Feb ‘15 : Reporting directly to Quality Assurance(QA) Director in QA Department.Implemented Patient Program and Digital Governance activities being the first initiator in Turkey CPO.• Have an operational governance and oversight function to ensure Patient Oriented Programs (POP) and websites/mobile apps are initiated and executed according to applicable quality standards by the respective POP and website/mobile app owners to be in line with related Global and local procedures.• Oversee Patient Oriented Program (POP) and website/mobile app set-up, initiation and execution together with local / franchise POP partners at the respective unit to meet quality & compliance as well as business objectives• Act as the subject matter expert for all POP and website/mobile app related questions at the respective unit• Ensure training resources are available at the respective unit. Conduct or organize workshops, trainings and best-practice sharing sessions for associates involved in POPs and websites/mobile apps at the respective unit• Facilitate process adherence in close collaboration with POP and website/mobile app owners, Drug Safety, Quality Assurance, Legal and Purchasing departments. Show less

• Medical Sales Specialist

  • Jan 2011 - Jun 2012

  Prepare budget allocation. Implement and achive sales targets.Prepare yearly strategic plan inline with business objectives.

• Key Unit Specialist in Istanbul

  • Sep 2007 - Jan 2011



Novartis

• Switzerland
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Key Unit Specialist in Izmir

  • Jul 2006 - 2007



Novartis

• Switzerland
• Pharmaceutical Manufacturing
• 700 & Above Employee

• Medical Sales Representative

  • Feb 2005 - 2006

  •Working as a sales representative, doing regular visits to segmented different customers, •Implement and achieve sales targets, •Making presentations to customers, sharing product features and brand messages which are meeting the customer needs. •Working as a sales representative, doing regular visits to segmented different customers, •Implement and achieve sales targets, •Making presentations to customers, sharing product features and brand messages which are meeting the customer needs.



Pamuk Textiles Inc

• Operation and CR Responsible

  • Jun 2002 - May 2004

  Department of Operation and Sales - Operation and CR Responsible Working as a client representative and taking a part in production planning to establish interior connection between the sales and production departments after receiving international clients demand. To get in contact with the client for the production, information processing and confirming the clients about delivery time are some part of responsibilities of the position. Department of Operation and Sales - Operation and CR Responsible Working as a client representative and taking a part in production planning to establish interior connection between the sales and production departments after receiving international clients demand. To get in contact with the client for the production, information processing and confirming the clients about delivery time are some part of responsibilities of the position.



Turkish Airlines

• Türkiye
• Airlines and Aviation
• 700 & Above Employee

• Reservation and Booking Department

  • Jan 1997 - Nov 1999

  Reservation and Booking Department, Izmir Welcome and inform customers about schedules, prices and availability of flights. Meet and match customer demand and available schedules, book the reservation in the system and direct the customer to the ticket sales office. Reservation and Booking Department, Izmir Welcome and inform customers about schedules, prices and availability of flights. Meet and match customer demand and available schedules, book the reservation in the system and direct the customer to the ticket sales office.



Turkish Airlines (THY)

• Customer and Ground Handling Services

  • Mar 1997 - Nov 1997

  Assist and direct customers from check-in to the flight. Welcome customers at check-in desk, receive ticket and luggage, and prepare boarding passes. Collect and control boarding passes at the gate, confirm passenger numbers with check-in to give flight clearance, cross check with flight attendants boarding numbers with actual passenger on the aircraft. Assist and direct customers from check-in to the flight. Welcome customers at check-in desk, receive ticket and luggage, and prepare boarding passes. Collect and control boarding passes at the gate, confirm passenger numbers with check-in to give flight clearance, cross check with flight attendants boarding numbers with actual passenger on the aircraft.