Experience

Bluetree Network

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• MyChart Support Specialist

  • Jan 2021 - Present

  Providing exceptional customer service experiences to a large customer base. Maintaining accurate notes and case files on each customer. Communicating with customers in a professional, friendly, and helpful manner Explaining basic concepts and processes in a clear, concise, easy-to-understand way to customers with a variety of backgrounds and technical aptitudes. Meeting key performance indicators. Assessing and responding to calls and requests for assistance Troubleshooting, resolving, or escalating incidents in an efficient and effective manner Using a technical knowledge base and processing information quickly Solving familiar and unfamiliar issues Entering accurate and timely data into ServiceNow Creating timely and accurate documentation of steps taken and outcomes Learning additional support skills for new applications as needed Providing and maintaining expert-level knowledge of Epic software Show less



United States Postal Service

• United States
• Government Administration
• 700 & Above Employee

• Seasonal Mail Handler Assistant

  • Nov 2020 - Dec 2020

  Unloaded mail from trucks.Separated all mail received from trucks and conveyors for dispatch to otherconveying units and separated and delivered mail for delivery to distribution areas.Placed empty sacks or pouches on racks, labeled them where prearranged or whereracks are plainly marked, dumped mail from sacks, cuts ties, faces letter mail, carriesmail to distributors for processing, places processed mail into sacks, removes filledsacks and pouches from racks and closes and locks sacks and pouches. Picks upsacks, pouches, and outside pieces, separates outgoing bulk mails for dispatch andloads mail onto trucks.Handled and sacks empty equipment; inspected empty equipment for mail andrestrings sacks.Cancelled stamps on parcel post, operated cancelling machines, and carried mail fromcancelling machine to distribution area.Assisted in supply and slip rooms and operated copy machine and related officeequipment.Made occasional simple distribution of parcel post mail that required no schemeknowledge; rewrapped damaged parcels; weighed incomingsacks.Operated equipment and machinery assigned to the jurisdiction of the Mail HandlerUnion. Show less

• Rural Carrier Associate

  • Dec 2018 - Nov 2020

  Sorted mail in delivery sequence for the assigned route.Received and signed for accountable mail.Delivered mail to customers along a prescribed route and on a regular schedule by avehicle; collects monies and receipts for accountable mail; picks up mail fromcustomers roadside boxesSold stamps, stamped paper and money orders; accepts C.O.D., registered, certified,and insured mail and parcel post; furnishes routine information concerning postalmatters and provides requested forms to customer.Returned mail collected, undeliverable mail, and submitted cash and receipts to postoffice.Prepared mail for forwarding and maintained records of change of addressinformation.Prepared a daily trip report and maintained a list of the customers on the route.Conducted special surveys when required.Maintained an inventory of stamps and stamped paper as needed to provide serviceto customers on the route.Provided for mail security at all times. Show less



Metro by T-Mobile

• United States
• Telecommunications
• 700 & Above Employee

• Store Manager

  • Aug 2015 - Dec 2018

  Provided exceptional customer service experiences to a large customer base. Trained and overseen employees to ensure quality and accuracy. Maintained a safe workspace for all employees. Resolved customer issues in a respectable manner. Received supplies, equipment and resale items. Maintained an accurate inventory by conducting daily checks and generating daily logs. Preformed bookkeeping duties using Microsoft Excel, Word, ect. Conducted interviews on a wide variety of candidates. Operated a computer system that calculates and marks prices, and determines weights of merchandise. Show less