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Ida Prolaz is a seasoned project manager and business analyst with 20+ years of experience in managing global engineering teams, delivering high-volume traffic products for enterprise businesses. She has a Master of Business Administration (MBA) from Texas A&M University-Commerce and a Bachelor's degree in Financial Management from the School of Economics and Business Sarajevo. Ida holds certifications as a PMI Agile Certified Practitioner (PMI-ACP), PMP - Project Management Professional, and AWS Certified Cloud Practitioner.

Credentials

  • PMI Agile Certified Practitioner (PMI-ACP)
    Project Management Institute
    May, 2019
    - Jun, 2026
  • PMP - Project Management Professional
    Project Management Institute
    Sep, 2018
    - Jun, 2026
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    May, 2021
    - Jun, 2026

Experience

    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Head of Delivery
      • Sep 2023 - Present

    • Client Delivery Manager
      • May 2022 - Sep 2023

    • Engineering Project Manager
      • Jul 2020 - May 2022

      Building and leading remote global engineering teams in support of high-volume traffic products for enterprise businesses. Driving innovation, value, and scale while developing unique set of methods, tools, and team capabilities. Encouraging collaboration, budling relationships and effectively removing blockers for the team to ensure delivery and using outcome-based approach to produce value. Key Contributions:• Building multiple globally distributed engineering, operations, and customer service teams, managing performance, and measuring success.• Effectively delivering products for tracking enterprise infrastructure, costs, forecasts, and budget to drive optimization at scale.• Established and maintained relationships with clients, internal stakeholders and with third parties.• Minimized project risks and constantly endeavoured to improve productivity, quality, and customer-service standards.• Constantly identified business opportunities by maintaining close communication with clients and interpreting their needs proactively.• Enabled clear project specifications through user stories, personas, process workflows and wireframes and mock-ups.• Maintained optimized resource allocation by effectively pairing resources with tasks.Key Projects delivered: • Portal for requesting and tracking infrastructure such as Cloud Services, Bare metal etc (over 30k request and thousands of clients); • Application for tracking IT infrastructural costs, budgets, and forecasts according to hierarchical enterprise structure

    • Program Manager
      • Aug 2016 - Jul 2020

      Spearheaded the management and deployment of multiple remote and in-house critical projects delivering strategic solutions to clients. Participated in the entire project life cycle including project scoping, planning, scheduling, resource allocation, risk assessment, quality analysis, execution a...

    • Project Manager
      • Feb 2011 - Jul 2016

      In progressive roles from an Operations Assistant to a Project Manager within a span of five years, performed multiple tasks ranging from providing operational and administrative support to performing full cycle project management. Developed standardized policies, processes and procedures to crea...

Education

  • 2009 - 2010
    Texas A&M University-Commerce
  • 2006 - 2009
    School of Economics and Business Sarajevo

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Industry Focus. “IT Services and IT Consulting”

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