Client Delivery Manager

• May 2022 - Present

Engineering Project Manager

• Jul 2020 - May 2022

Building and leading remote global engineering teams in support of high-volume traffic products for enterprise businesses. Driving innovation, value, and scale while developing unique set of methods, tools, and team capabilities. Encouraging collaboration, budling relationships and effectively removing blockers for the team to ensure delivery and using outcome-based approach to produce value. Key Contributions:• Building multiple globally distributed engineering, operations, and customer service teams, managing performance, and measuring success.• Effectively delivering products for tracking enterprise infrastructure, costs, forecasts, and budget to drive optimization at scale.• Established and maintained relationships with clients, internal stakeholders and with third parties.• Minimized project risks and constantly endeavoured to improve productivity, quality, and customer-service standards.• Constantly identified business opportunities by maintaining close communication with clients and interpreting their needs proactively.• Enabled clear project specifications through user stories, personas, process workflows and wireframes and mock-ups.• Maintained optimized resource allocation by effectively pairing resources with tasks.Key Projects delivered: • Portal for requesting and tracking infrastructure such as Cloud Services, Bare metal etc (over 30k request and thousands of clients); • Application for tracking IT infrastructural costs, budgets, and forecasts according to hierarchical enterprise structure

Program Manager

• Aug 2016 - Jul 2020

Spearheaded the management and deployment of multiple remote and in-house critical projects delivering strategic solutions to clients. Participated in the entire project life cycle including project scoping, planning, scheduling, resource allocation, risk assessment, quality analysis, execution and delivery. Contributed to the overall project strategy by leveraging technical expertise and relationships. Facilitated post project reviews and collaborated with clients and stakeholders to create new benchmarks for project performance and establish future business avenues. Leading 10+ developers internally and coordinating up to 60 stakeholders. Key Contributions:• Ensured delivery of high-quality solutions exceeding expectations of estimated timelines and budgets.• Proactively adjusted project management methodologies according to shifting project and business needs – Agile, Waterfall and Hybrid (Scrum and predictive methodology).• Monitored and ensured adherence to project schedules, financial KPIs and project budget.• Established process efficiency through use management tools such as Jira, MS Project, Trello, Smartsheet.• Built strong relationships with all stakeholders including project sponsor, clients, business users, development teams and prospects, providing project coaching and guidance as needed.• Helped clients with business case for their projects through detailed cost-benefit analysis and product KPI, as well as market research (via direct engaging of prospects).• Communicated insightful updates through Version Reports, Burn-up and Burn-down charts, Sprint reports, Gant charts, Earned Value reports, Product presentations and meetings with prospects.Key Projects delivered: • Bill validation system (awarded as top 3 UK energy system)• Risk management system for flexible purchasing on the energy markets • Client portal - ticketing system and document exchange• Tenant-on-charging system - complex calculation engine for splitting costs

Project Manager

• Feb 2011 - Jul 2016

In progressive roles from an Operations Assistant to a Project Manager within a span of five years, performed multiple tasks ranging from providing operational and administrative support to performing full cycle project management. Developed standardized policies, processes and procedures to create efficiency in the completion of projects. Served as the key point of contact for all communication and updates related to the projects including financial details, procurement and management of resources, and project KPIs, status and progress.Key Contributions:• Monitored and ensured the successful delivery of projects within the estimated time, scope and budget.• As the Bureau Services Team Leader, ensured robust delivery of services, creating new products, supporting the development of services across Europe, reviewing the processes, working on integration of different teams within the business, improving internal performance reporting, demonstrating a collective commitment both to the individual capabilities and to the capability of the team while leading and managing the team.• In the role of a Senior Operations Analyst, supported multiple functions including product development and business development by performing data analysis, representing data in graphical and numerical form, monitoring system and processes, performing market research, providing market forecast reports, and improving aged processes and overall service delivery, market forecast reports, and market research.