Experience

Icode Customer Management

• India
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Icode Customer Management

  • 2004 - Present

  Icode Customer Management (ICM) is a leader in BPO, Customer Management Outsourcing and IT Services, serving clients worldwide across many sectors. Our focus is on providing value-based solutions for our clients that deliver exceptional customer experience, and do so cost effectively. Over the last few years, successfully diversified into Training, Offshore Call Center & BPO (Business Process Outsourcing) Services, IT, Financial Services and Insurance. The tradition of excellence continues as ICM has leveraged the experience and expertise and rapidly evolved into a leading call center/business process outsourcing services provider, recognized for its business insight, industry expertise, quality of services and customer commitment. Our state-of-the-art contact/call center in India is located at Gurgaon – just 15 km from the New Delhi International Airport. The company operates 365x24x7 and provides a whole gamut of offshore outsourcing services in the areas of Inbound and Outbound Voice Support, Email Services, Technical Support and Finance & Accounting BPO. The cornerstone of successful offshore outsourcing is the ability to design requirement-specific solutions which will help realize business vision and drive growth. Whether it is contact/call center solutions, or complex business process outsourcing services such as tech support or finance & accounting, ICM BPO, has requisite capabilities to make your offshore outsourcing project a complete success. Specialties Technical Process, Mortgage and Insurance, Banking and Financial, Energy and Utilities, Retail and Consumer Products, Customer Care Outsourcing, Travel, Transportation & Hospitality, Telecom Show less