Support manager APAC

• Jan 2023 - Present

-Actively participated in various new projects.-Conducted training sessions for the administrators to manage their systems.-Delegated tasks and responsibilities across the team.

Support Team Lead APAC

• May 2022 - Dec 2022

Support Engineer

• Jan 2021 - Apr 2022

-Provide the support for customers worldwide-Track down advanced technical issues-Cooperate with the colleagues in Bangkok and HQ office in Europe in daily basis.-Installation of the new systems for customers worldwide-Participating on the software improvements by interpreting the customers wishes and suggestions-Reporting bugs, testing new releases

Information Technology Support Engineer

• Mar 2017 - Dec 2020

-Provide day-to-day IT support (Level 1-2) to local user (More than 170 PCs, Boarding pass & Bag tag & Document Printers, Passport & Boarding pass scanners).-Diagnose and resolve incidents including PCs, laptops, printers, network equipment, and applications.-Maintain current inventory records as part of the asset management program (600+ devices).-Install, configure, maintain and upgrade computer hardware, operating systems, network cable & equipment, applications and peripherals. -Performs routine preventive maintenance on PCs, printers, and other hardware.-Use all available resources to resolve each reported problem within the current Service Level Agreement.-Support ticket management using Helpdesk software. Problem solve quickly and professionally under pressure situations.-Perform all tasks with a focus on customer service including accessibility, approachable, and positive attitude.-General network and server troubleshooting Show less

Information Technology Support Engineer

• Aug 2013 - Feb 2017

-Provide day-to-day IT support (Level 1) to local user (More than 700 PCs, Boarding pass & Bag tag & Document Printers, Passport & Boarding passscanners).

Information Technology Support Engineer

• May 2012 - Sep 2012

Worked as IT support at passenger terminal building for 2 months. Worked as system administrator at server room for 2 months. Worked as IT support at passenger terminal building for 2 months. Worked as system administrator at server room for 2 months.

Telecommunications Engineer

• May 2010 - Sep 2010