Director of IT Operations and Support

• Jul 2021 - Present

Senior Systems Manager

• Dec 2017 - Jul 2021

Lead a team of talented engineers to manage and maintain a carrier grade IP telephony network, design and implement solutions to meet complex technical and business demands, pioneer new technological innovations and methodologies dealing with anything from devops to compliance, and operations to support. Extend existing systems and capabilities to create and expand business intelligence data to better enhance the service and provide key stakeholders with critical insight into the customer experience, service quality, system performance, and service cost, among other KPI's.I can summarize my role here by simply saying: my role is to identify key areas for improvement, innovation, and growth, and to rigorously exploit them.Principle technologies in play:VOIP:- Kamailio / OpenSIPS- WebRTC- Asterisk- Mediant (analog media termination)- RTPEngine- Real-time streaming services- Cisco Voice Gateways (IOS)- Cisco UCM, CCX, Expressway, UCCE, Unity, VXML- SIP capture systems (HEP)Systems:- AWS (many, many functions)- Azure- MS AD- ADFS- VMWare- General Windows system administration- General Linux system administration- Puppet- MongoDB, DynamoDB, RedisNetworks:- Cisco Nexus, ISR, Catalyst, WLC- Carrier routing, peering and design- Hybrid Cloud network integrations- Cisco ASA- MPLS / VPLS (Private WAN) termination and design- DWDM and optical networks- Redundancy design with BFD-enabled Multihommed BGP- S/RTBH with uRPF- QoSProgramming:Python, Node.js, C#, C, Azure DevopsShameful mentions:CFML, clojure, elixirObligatory technical protocol familiarity blob:(if you're one of the people that roll your eyes at this section, just know I'm right there with you)EIGRP, OSPF, BGP, IS-IS, MP-BGP, MPLS, VPLS, DMVPN, PFR, SDN, ACI, IWAN, STP, Fabric Path, VPC, SIP, RTMP, RSVP, ISDN Q931, PPP, HDLC, OTV, OTP, and I'm sure there's plenty more. Show less

Senior Systems Engineer

• Sep 2015 - Dec 2017

System Engineer

• Oct 2014 - Sep 2015

Network Operations Center Engineer

• Jul 2012 - Oct 2014

Manage, maintain and monitor critical infrastructure across a multitude of clients in many different industries, with many different equipment vendors and architectures. Gained deep experience with Cisco IOS, general network engineering, troubleshooting, Windows and Linux systems administration, and much more. Manage, maintain and monitor critical infrastructure across a multitude of clients in many different industries, with many different equipment vendors and architectures. Gained deep experience with Cisco IOS, general network engineering, troubleshooting, Windows and Linux systems administration, and much more.

PCoIP Sales Engineer and Support

• Feb 2010 - Jul 2012

Serve as first line and escalated product support for all North America support cases dealing with the full suite of EVGA products (motherboards, graphics cards, power supply units, etc). Particular focus on PCoIP product line (VMware View) later during employment. Serve as first line and escalated product support for all North America support cases dealing with the full suite of EVGA products (motherboards, graphics cards, power supply units, etc). Particular focus on PCoIP product line (VMware View) later during employment.

Crew Member

• Jan 2007 - Feb 2010

Learned patience which could only be described as saintlike. Learned patience which could only be described as saintlike.