Implemantation Engineer

• Mar 2023 - Present

Technical Support Engineer

• Dec 2021 - Mar 2023

Kandy Communications & American Virtual Cloud Technologies Company Providing technical support for Large Enterprise and SMBs (Small Medium Business) customers in 5 regions (NA,EMEA,APAC,UAE,CA) Work cross-functionally with Operations Team, Product Support teams and 3rd party vendors Kandy Communications & American Virtual Cloud Technologies Company Providing technical support for Large Enterprise and SMBs (Small Medium Business) customers in 5 regions (NA,EMEA,APAC,UAE,CA) Work cross-functionally with Operations Team, Product Support teams and 3rd party vendors

Intern - Network Operations Center Engineer

• Sep 2021 - Oct 2021

System monitoring and reporting, ticket flow handling, reporting and proactively troubleshooting the issues related to the traffic that the next-generation IP service provider company Checking QoS figures and customer needs Providing solutions and getting in contact with the customers about the updates Interfacing with the customers as needed on orders to ensure accuracy and/or to clarify any discrepancies with data configurations Enhancing corporate response goals to customer troubles Monitoring, reporting, and analyzing real-time, in-depth, network performance statistics for all network elements Prioritizing multiple tasks, projects, and demands Receiving all complaints from customers, evaluating and documenting all the issues within a ticketing system Establishing and maintaining cooperative working relationships with co-workers, engineers, and account executives Show less

Ecommerce Specialist & Web Developer

• Jan 2017 - Jun 2021

Building e-commerce websites with e-commerce platforms (OpenCart, Woocommerce, PrestaShop) Building e-commerce websites with e-commerce platforms (OpenCart, Woocommerce, PrestaShop)

Web Developer

• May 2020 - Feb 2021

Formen

• Jun 2018 - Oct 2018

Elektrik Teknisyeni

• May 2017 - Sep 2017