Project Management Officer

• Jun 2022 - Present

- Collaborating with other department leaders to define, prioritize, and develop projects.- Supporting project management activities, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables.- Analyzing financial data, including project budgets, risks, and resource allocation.- Manage process improvement initiatives and work with project teams to implement changes that will improve efficiency and quality standards.- Providing financial reports and budget outlines to Executives.- Overseeing the development of the project and ensuring that team members are carrying out their tasks efficiently while upholding the company's standards.- Accurately documenting the project's creation, development, and execution as well as documenting the project's scope, budget, and justification.

Founder

• May 2019 - Present

Technical Lead/ Team Manager

• Aug 2021 - Present

Leading team provides Level 3 support for the system within agreed service levels.Implement and manage the effectiveness of Incident, Service Request, Change, and Problem management processes for the service area Provide daily/weekly report for ticket status. Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation. Help with operations after go-live, ensuring SLAsResolve technical issues through debugging, research, and investigation.Work closely with business teams and DevSecOps teams activities related to supporting the IAM service offerings. Follow approved life cycle methodologies, create documentation for design and testing.

IT Analyst &DBA & BA

• May 2019 - Mar 2021

Worked as DBA, infra management and Automation Developer. Sourcing DB, Monitoring DBs performance, monitoring servers, 24/7 Available to react for any failure, automating processes, monitoring apps performance and work on developing it, doing deployments (automated and manual), predicting of errors and work to avoid it. Working on training materials for new members. Worked with business and engineering teams to convert business requirements into technical and functional documentation, contacting stakeholders Designing workflows, Data Mapping/Data Modelling. working with stakeholders across hosting to identify and document our processes, look for regional inconsistency and inefficiency, and generate requirements and recommendations to adjust this process to make them more globalised and efficient. Systems administrator, working with different Infra Technologies (a.g., Cloud, DBA, Monitoring, Web).

IT Operations Specialist

• May 2019 - Feb 2020

-Provide support to end users through all appropriate channels, such as phone or ITSM tools regarding any kind of IT-related problems to ensure high availability for customers.-Align IT activity to business, prioritize and assign necessary resources to swiftly close end users’ problems.-Interact external vendors in all tasks related to IT infrastructure and application problems or requests in order to avoid or solve problems and incidents.-Track, prioritize and document all incidents reported to the service desk using the relevant tools.-following the incident management procedure to avoid future incidents.-Diagnose software and hardware problems in order to find the right solution and thereby help the end user.-Actively participate in knowledge sharing among colleagues in order to create and implement best practice.-Take responsibility for own learning and keep updated within own area of responsibility to securecontinuous competence building and personal growth.

Senior Transaction Specialist

• Feb 2019 - Apr 2019

• Complex handling of client investigations; investigate and resolve all enquiries received from customers/third party banks in a timely and professional manner • BAU and non BAU issues resolution - escalation of system and processing issues to respective internal or external • Handling specific customer enquiries accurately and in a timely manner in line with departmental standards • Supporting and strengthening customer needs in an efficient, effective and professional manner • Identifying and reporting potential issues, error root-cause results, suggesting and implementing potential resolution • Assisting on implementation and validation of process improvements for respective products • Participating in projects and system changes

Subject Matter Expert (SME)

• Sep 2018 - Jan 2019

-Configuring the group planning systems to deliver these changes or working with IT team to ensure the changes are delivered to the highest quality.-Administration and configuration of technical changes-Preparing Team Reports-Configuring Systems for new employees-Monitoring the Global changes and apply it-Provide training for new employees and for current in case of any new updates-Testing New Systems.-Monitoring the global changes with the clients-Direct contact with the client-Solving the team problems-Team Technically Leader

Service Desks Coordinator

• Jul 2018 - Jan 2019

• Receives the requests from the employees• Organize meetings with managers regarding the employees needs• Organize meetings with employees Regarding their needs

Multi language IT assistant

• Oct 2017 - Jan 2019

-Meet SLAs and individual KPIs maintain customer satisfaction -IT support for web-based applications -Support for hardware issues -Support for software issues -Troubleshooting for IT issues -Escalate queries when required to appropriate personnel -Monitor ticket queues -Escalate any issues as soon as they arise to the appropriate contact -Identify knowledge management gaps and drive closure -Resolving issues with some programs( outlook, Citrix and Cisco ,etc) -Be available to receive any new calls at start of shift -Ensure that the technical configuration of the applications

Head of international relations and foreign students departments

• Aug 2015 - Jul 2017

• Signing agreements with foreign universities• Following the students process for applying for universities• Working with some application systems of universities• Responsible about the advertisements of the company• Travelling with students to finish their admission process• Dealing with embassies and consulates.• Attending Education fairs on global and local level. • Signing agreements with foreign universities• Following the students process for applying for universities• Working with some application systems of universities• Responsible about the advertisements of the company• Travelling with students to finish their admission process• Dealing with embassies and consulates.• Attending Education fairs on global and local level.