Experience

DLT Engineering Ltd

• United Kingdom
• Civil Engineering
• 1 - 100 Employee

• Upper Second-Class honours aeronautical engineer

  • Aug 2022 - Present

  class Aeronautical Engineering BEng (Hons) Junior Engineer class Aeronautical Engineering BEng (Hons) Junior Engineer



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Bilingual multiskilled customer service advisor working as part of the HSBC helpdesk

  • Jan 2022 - Apr 2022

  • Taking calls in FRENCH and ENGLISH from HSBC about malfunctions in the branch and assessing the gravity of the problem and calling the right service provider • Covering HSBC complaints internationally (UK, France, Canada, USA, and Canada) • Sticking to targets (average handling time, call quality, and shift adherence) • Remote training • Taking calls in FRENCH and ENGLISH from HSBC about malfunctions in the branch and assessing the gravity of the problem and calling the right service provider • Covering HSBC complaints internationally (UK, France, Canada, USA, and Canada) • Sticking to targets (average handling time, call quality, and shift adherence) • Remote training



Sitel Group

• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• T2-T3 agent multiskilled agent l NHS TEST AND TRACE

  • Jun 2021 - Feb 2022

  • Trained across multiple workstreams (T2/T3, isolation, initial contact tracing) • Worked under intense pressure during the second/third wave • Continually upskilled to provide advice and guidance to members of the public on the evolving advice/guidance /legislation • Adapted and moved quickly when requirements for staffing changes of different workstreams • Continually showed a high degree of accuracy and empathy while interacting with cases • Trained across multiple workstreams (T2/T3, isolation, initial contact tracing) • Worked under intense pressure during the second/third wave • Continually upskilled to provide advice and guidance to members of the public on the evolving advice/guidance /legislation • Adapted and moved quickly when requirements for staffing changes of different workstreams • Continually showed a high degree of accuracy and empathy while interacting with cases