Restaurant Manager

• Apr 2017 - Present

Restaurant Assistant Manager

• Oct 2016 - Present

Assistant Restaurant Manager

• Aug 2014 - Oct 2016

Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel. Assist other employees to ensure proper coverage and prompt guest service. Welcome and acknowledge each and every guest with a smile, eye contact, and a formal greeting, using the guest’s name when possible. Ensure the Outlet is set-up for service and supervise for a smooth operation. Direct and supervise the service team to ensure that all duties are performed as per standards. Ensure that all employees have received adequate training to perform their duties. Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available. Arranged customer care / complaint handling briefings for staff - reducing genuine complaints Ensure minimum wastage, breakage and spoilage. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Inform the colleague of daily specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment. Practice good customer relations and attend to customer complaints / queries satisfactorily. Perform other reasonable job duties as requested by assistant manger and mangers. On occasions, supervised up to 15 staff in the restaurant. Show less

Assistant Restaurant Manager

• Feb 2012 - Feb 2014

Food and Beverage Supervisor

• Aug 2010 - Nov 2011

Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel. Assist other employees to ensure proper coverage and prompt guest service. Welcome and acknowledge each and every guest with a smile, eye contact, and a formal greeting, using the guest’s name when possible. Ensure the Outlet is set-up for service and supervise for a smooth operation. Direct and supervise the service team to ensure that all duties are performed as per standards. Ensure that all employees have received adequate training to perform their duties. Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available. Arranged customer care / complaint handling briefings for staff - reducing genuine complaints Ensure minimum wastage, breakage and spoilage. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Inform the colleague of daily specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment. Practice good customer relations and attend to customer complaints / queries satisfactorily. Perform other reasonable job duties as requested by assistant manger and mangers. On occasions, supervised up to 15 staff in the restaurant. Show less

Team leader

• Aug 2009 - Aug 2010

Perform all necessary tasks to service food & beverage according to the standard of performance manual of the hotel. Assist other employees to ensure proper coverage and prompt guest service. Welcome and acknowledge each and every guest with a smile, eye contact, and a formal greeting, using the guest’s name when possible. Ensure the Outlet is set-up for service and supervise for a smooth operation. Direct and supervise the service team to ensure that all duties are performed as per standards. Ensure that all employees have received adequate training to perform their duties. Ensure proper organization, planning and control of supplies and maintain concise record of all beverage stock in order to ensure that the required is available. Arranged customer care / complaint handling briefings for staff - reducing genuine complaints Ensure minimum wastage, breakage and spoilage. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures. Follow policies and procedures for the safe operation and storage of tools, equipment, and machines. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters). Check with customers to ensure that they are enjoying their meals and take action to correct any problems. Inform the colleague of daily specials. Explain how various menu items are prepared, describing ingredients and cooking methods. Responsible for maintaining hygiene and cleanliness standards in the outlet & upkeep of all service equipment. Practice good customer relations and attend to customer complaints / queries satisfactorily. Perform other reasonable job duties as requested by assistant manger and mangers. On occasions, supervised up to 15 staff in the restaurant. Show less

Team Captain

• Oct 2007 - Jul 2009

Senior Captain

• May 2005 - Sep 2007

senior captain

• Dec 2001 - May 2005

Waiter

• Dec 2001 - Mar 2003

Waiter

• Apr 2000 - Sep 2001

Busboy

• May 1999 - Nov 1999