Experience

Self employed as photographer

• Photography
• 100 - 200 Employee

• Freelance Photographer

  • May 2016 - Present

  Doing photography related projects, having experiences from last 6 years. Doing photography related projects, having experiences from last 6 years.



Restel Oy

• Finland
• Restaurants
• 200 - 300 Employee

• Shift Lead

  • Nov 2021 - Mar 2022

  ▪ Providing best services with good quality, products to ensure best customer satisfaction. ▪ Guaranteeing and providing that the best possible product is given to customers. ▪ Maintain and providing the orders in the drive-thru during peak hours. ▪ Ran the POS system and following store procedures as company rules. ▪ Maintain daily online order and provide the orders as per requirements. ▪ Prepare campaign related projects month wise and identify the possible new campaigns with given budgets and prepare the campaign with team. ▪ Maintenance of product quality and provide it to the customers. Show less



Rebl Eats

• Food and Beverage Manufacturing
• 1 - 100 Employee

• Shift Team Lead

  • May 2021 - Aug 2021

  -Planning and managing the production activities. -Develop cost-effective production solutions while maintaining high quality and productivity. -Monitor and report packaging status to the sales team on regular basis. -Planning and managing the production activities -Mark and label packets with price tag with using machine. -Make sure about total quality, products to ensure that packing specifications are met for deliver to the store. -Keep records and inform to the marketing and production team through online tools to make production and company running smooth. -Verify compliance with quality, safety, production standards, work rules, and efficient operation of equipment. Show less



Epic Foods Co

• Finland
• Food Production
• 1 - 100 Employee

• Team Lead

  • Jul 2020 - May 2021

  - Report potential production downtime, scrap production and quality of each machine and summarize data from shift. - Prepare reports for the daily production according to requirement. - Maintenance of food quality. - Planning and managing the production activities - Develop cost-effective production solutions while maintaining high quality and productivity. - Monitor and report packaging status to the sales team on regular basis. - Ensure timely product production, shipping, and delivery to customers. - Ensure that final product meets quality standards and customer specifications. - Maintain the production machineries facility well, active, and safe. - Check Labeling, proper weight and quality of the final product before selling to customers. Show less



RTK-Palvelu Oy

• Finland
• Facilities Services
• 100 - 200 Employee

• Property Maintenance Manager

  • Jul 2019 - Apr 2020

  ▪ Preparing budgets for the property and managing it also. ▪ Forecasting budget requirements for the short, medium and long term, in addition to analyzing the cost and budget. ▪ Addressing all the complains and take necessary action to solve it. ▪ Contracting and supervising for property maintenance related work. ▪ Preparing budgets, reports on the performance of the properties, provide those details to the upper management authorities. ▪ Developing financial plans to maximize business profitability. Show less



Tallink Silja Oy

• Finland
• Travel Arrangements
• 300 - 400 Employee

• Housekeeping Specialist and Customer service

  • Aug 2016 - Sep 2019

  -Perform a variety of arrangement activities for the customers -Provide basic housekeeping duties as per requirements. -Protect equipment and make sure there are no inadequacies -Notify superiors on any damages, deficits and disturbances -Deal and solve with reasonable complaints/requests. -Check stocking levels of all consumables and replace when appropriate. -Adhere strictly to rules regarding health and safety and be aware of any company-related practices. -Perform a variety of arrangement activities for the customers -Provide basic housekeeping duties as per requirements. -Protect equipment and make sure there are no inadequacies -Notify superiors on any damages, deficits and disturbances -Deal and solve with reasonable complaints/requests. -Check stocking levels of all consumables and replace when appropriate. -Adhere strictly to rules regarding health and safety and be aware of any company-related practices.



Grameenphone Ltd

• Bangladesh
• Telecommunications
• 700 & Above Employee

• Customer Experience Manager & Project Manager

  • Sep 2013 - Dec 2013

  • Analyze performance and create more value by create support campaigns and product.• Develop and execute the overall plan, ensuring proper customer satisfaction.• Identify, quantify and track issues and risks in the project as well as mitigate and reporting of risks to the internal team.• Clarify and communicate key roles and responsibilities for the team and build a positive, collaborative working culture in the team in effective way.• Development of Business growth.

• CRM specialist and Customer Manager

  • Jun 2010 - Aug 2013

  • Ensure positive customer experience and customer service.• Capture customer insights and escalate critical issues and provide timely feedback.• Review, initiate and manage activities regarding product and services through CRM.• Manage review syndication program and report to internal divisions & retailer partners.• To develop and analyzing new product that will be addressing their critical needs both immediately and in the future – including metrics for success.• Actively update customers regarding product road map that will continue to support business goals and provide feedback to Product management.• Monitor customer value and utilization trends.• Product designed, developed and implemented marketing and sales campaigns.• Managed all phases of direct mail projects.• Proposed marketing strategies.• Processing customer adjustments and prepared and delivered marketing effective plans. Show less



NCC Bank Ltd.

• Bangladesh
• Banking
• 500 - 600 Employee

• Internship

  • Apr 2011 - Jul 2011

  • Analyzing, checking and archiving documentation, elaborating reports, updating databases and positively contributing to the organization. • Develop and utilize spreadsheets, databases and other computer applications • Manage specialized information, reports, forms dealing with fees, billing, tracking of projects etc. • Enter information into the financial accounting system of the Bank. • Analyzing, checking and archiving documentation, elaborating reports, updating databases and positively contributing to the organization. • Develop and utilize spreadsheets, databases and other computer applications • Manage specialized information, reports, forms dealing with fees, billing, tracking of projects etc. • Enter information into the financial accounting system of the Bank.



The Planerz

• Dhaka

• Assistant Coordinator

  • Aug 2009 - Jan 2010

  • Organizing and delivering reactive commercial events to the client. • Provide and manage all the necessary material for the events as per requirement. • Ensure flawless execution of the scheduling, the planning and the running of events. • Establish good relationship with future and valuable client. • Organizing and delivering reactive commercial events to the client. • Provide and manage all the necessary material for the events as per requirement. • Ensure flawless execution of the scheduling, the planning and the running of events. • Establish good relationship with future and valuable client.