Director of Business Development & Growth

• Aug 2022 - Nov 2023

Business Development Manager

• Mar 2021 - Jul 2022

Delivering Business Development activities across the UAE. Engaging with new and existing customers to grow Khidmah's FM footprint across the region by securing new contracts. This includes oversight of the Business Development and Solution Development function. •Keys successes include: Winning a total of 225m AED (TCV) major FM contracts in the UAE. Customers include; industrial, (Defense), Retail , Residential. In addition to this securing a large number of lower value FM / Capex works… Show more Delivering Business Development activities across the UAE. Engaging with new and existing customers to grow Khidmah's FM footprint across the region by securing new contracts. This includes oversight of the Business Development and Solution Development function. •Keys successes include: Winning a total of 225m AED (TCV) major FM contracts in the UAE. Customers include; industrial, (Defense), Retail , Residential. In addition to this securing a large number of lower value FM / Capex works with a number of new customers. •Building relationships with new and existing customers to develop potential leads •Managing customer relationships, to develop leads into a robust pipeline of opportunities (bids/tenders) •Shaping opportunities prior to tender release, identifying potential differentiators and early development of win themes •Managing the bid programme and plan from release through to submission. Including the coordination of the required resources. •Challenging the solution through the use of existing operational FM knowledge, to ensure a competitive commercial proposal •Completing quality reviews of proposals, including providing technical subject matter expertise and writing input. •Working closely with the senior executive team in Khidmah, to identify potential business acquisition opportunities. Successfully completing an acquisition of a Security Services and Consultancy Company in the UAE. Show less Delivering Business Development activities across the UAE. Engaging with new and existing customers to grow Khidmah's FM footprint across the region by securing new contracts. This includes oversight of the Business Development and Solution Development function. •Keys successes include: Winning a total of 225m AED (TCV) major FM contracts in the UAE. Customers include; industrial, (Defense), Retail , Residential. In addition to this securing a large number of lower value FM / Capex works… Show more Delivering Business Development activities across the UAE. Engaging with new and existing customers to grow Khidmah's FM footprint across the region by securing new contracts. This includes oversight of the Business Development and Solution Development function. •Keys successes include: Winning a total of 225m AED (TCV) major FM contracts in the UAE. Customers include; industrial, (Defense), Retail , Residential. In addition to this securing a large number of lower value FM / Capex works with a number of new customers. •Building relationships with new and existing customers to develop potential leads •Managing customer relationships, to develop leads into a robust pipeline of opportunities (bids/tenders) •Shaping opportunities prior to tender release, identifying potential differentiators and early development of win themes •Managing the bid programme and plan from release through to submission. Including the coordination of the required resources. •Challenging the solution through the use of existing operational FM knowledge, to ensure a competitive commercial proposal •Completing quality reviews of proposals, including providing technical subject matter expertise and writing input. •Working closely with the senior executive team in Khidmah, to identify potential business acquisition opportunities. Successfully completing an acquisition of a Security Services and Consultancy Company in the UAE. Show less

Regional Propositions and Solutions Manager

• Jun 2019 - Mar 2021

Developing new market propositions and winning solutions. Enhancing the existing portfolio of services to increase business growth in the Middle East. Delivering Bid Management for key FM deals in the UAE and KSA. •Owning the UAE and KSA territories, meeting with customers prior to tender release to shape opportunities with early solution development to increase winnability •Conducting research for new markets and services, developing value propositions for key customers and… Show more Developing new market propositions and winning solutions. Enhancing the existing portfolio of services to increase business growth in the Middle East. Delivering Bid Management for key FM deals in the UAE and KSA. •Owning the UAE and KSA territories, meeting with customers prior to tender release to shape opportunities with early solution development to increase winnability •Conducting research for new markets and services, developing value propositions for key customers and conducting presentations to secure new leads and grow the UAE / KSA pipeline •At tender release, developing the solution for strategic FM deals for new and existing customers. Creating soft and hard FM solutions as well as identifying opportunities for differentiation •Producing technical proposal content, conducting quality reviews •Producing technical estimates for FM services, as well challenging tier 1 subcontractor costs to ensure a competitive commercial proposal •Acting as the Bid Lead for a number of key FM opportunities, leading the project plan / programme. Pulling together the required resources to deliver an effective and winning bid Working closely with operations to preform a maturity assessment report as part of our FM consultancy contract with Royal palaces in the Saudi kingdom. Worked with a global team to identify and design as plan for 360 operation transformation. •Engaging appropriate stakeholders and SMEs –at senior levels, in other functions (e.g. legal, finance or commercial), in other parts of the Serco Global business or in other organisations. Show less Developing new market propositions and winning solutions. Enhancing the existing portfolio of services to increase business growth in the Middle East. Delivering Bid Management for key FM deals in the UAE and KSA. •Owning the UAE and KSA territories, meeting with customers prior to tender release to shape opportunities with early solution development to increase winnability •Conducting research for new markets and services, developing value propositions for key customers and… Show more Developing new market propositions and winning solutions. Enhancing the existing portfolio of services to increase business growth in the Middle East. Delivering Bid Management for key FM deals in the UAE and KSA. •Owning the UAE and KSA territories, meeting with customers prior to tender release to shape opportunities with early solution development to increase winnability •Conducting research for new markets and services, developing value propositions for key customers and conducting presentations to secure new leads and grow the UAE / KSA pipeline •At tender release, developing the solution for strategic FM deals for new and existing customers. Creating soft and hard FM solutions as well as identifying opportunities for differentiation •Producing technical proposal content, conducting quality reviews •Producing technical estimates for FM services, as well challenging tier 1 subcontractor costs to ensure a competitive commercial proposal •Acting as the Bid Lead for a number of key FM opportunities, leading the project plan / programme. Pulling together the required resources to deliver an effective and winning bid Working closely with operations to preform a maturity assessment report as part of our FM consultancy contract with Royal palaces in the Saudi kingdom. Worked with a global team to identify and design as plan for 360 operation transformation. •Engaging appropriate stakeholders and SMEs –at senior levels, in other functions (e.g. legal, finance or commercial), in other parts of the Serco Global business or in other organisations. Show less

Head Of Bidding & Business Development

• Jan 2019 - Jun 2019

Upon full acquisition of ETA EMCO and MBM, I was hired to centralize BD and bidding department under one umbrella and drive the new brand awareness of AGFS into FM market across UAE and achieving the new targets of new business. Winning a total of 112 million TCV of both hard and soft FM services. •Developing new business approach and market footprint for AGFS/MBM. •Managing the BD team against company goals and targets. •Driving the company strategy to acquire new client and… Show more Upon full acquisition of ETA EMCO and MBM, I was hired to centralize BD and bidding department under one umbrella and drive the new brand awareness of AGFS into FM market across UAE and achieving the new targets of new business. Winning a total of 112 million TCV of both hard and soft FM services. •Developing new business approach and market footprint for AGFS/MBM. •Managing the BD team against company goals and targets. •Driving the company strategy to acquire new client and business revenue. •Studying the client tenders and building customized proposal for each required service. •Structuring the project costing including manpower cost, machines, consumables, mobilization cost, recruitment cost and deployment. •Create comprehensive and winning proposal for all client, contracts and any •documentation. •Guiding and planning all mobilization steps and deployment for admin/back office team to follow and execute within strict determined timeframe. •Build cordial relationships with existing and prospective client.

Senior Business Development & Bid Manager

• Mar 2017 - Jan 2019

Business Development & Bid Manager

• Aug 2015 - Feb 2017

Developing new businesses in the field of Facilities Management •Driving the company strategy to acquire new client and business revenue. •Studying the client tender and building customized proposal for each required service. •Structuring the project costing including manpower cost, machines, consumables, •mobilization cost, recruitment cost and deployment. •Create and be accountable for all client proposals, contracts and any documentation. •Guiding and planning all… Show more Developing new businesses in the field of Facilities Management •Driving the company strategy to acquire new client and business revenue. •Studying the client tender and building customized proposal for each required service. •Structuring the project costing including manpower cost, machines, consumables, •mobilization cost, recruitment cost and deployment. •Create and be accountable for all client proposals, contracts and any documentation. •Guiding and planning all mobilization steps and deployment for admin/back office team •Following and execute within strict determined timeframe. •Building database and interaction with governmental clients and entities. •Handling key accounts and develop cordial relationships with them and help increase business and sales volumes. •Maximizing presence and reach in the market while ensuring profitability. •Building cordial relationships with existing and prospective clients.

Business Development & Bid Executive

• Jan 2014 - Aug 2015

Business Development UAE & KSA

• Sep 2012 - Dec 2013

Working closely with Regional Sales Managers to design, implement, analyze and deploy new business processes and market research for UAE & KSA manpower outsourcing… Show more Working closely with Regional Sales Managers to design, implement, analyze and deploy new business processes and market research for UAE & KSA manpower outsourcing industry. •ManagingpartnerrelationshipstoincreasebusinessandidentifynewopportunitiesforcompanypartnershipsinbothmarketsUAEandKSA. •Trackingallbusinessdevelopmentactivities,analyzequarterlyprogressandsuggestnewstrategiesbasedonfindings. •WorkingalongsideRegionalSalesManagertoensurespecifiedterritoryismanagedandeffectivelyrunandtrainsalesteamonaffiliaterelationshipsineachterritory •Buildandmaintainsuccessfulrelationshipswithpartners. •Expandmarketintelligenceofrecruitmentandoutsourcingindustrytodrivebusinessforward. •Overseeworkflowsforpartneraccounts,managespartnercommunicationsforterritoryandresolvesescalatedissuesorquestionsfrompartners. •Developsalesanddemandgenerationstrategyandidentifypotentialleads. •Developingagoodrelationshipwithpotentialclients. •Maximizesales,businessdevelopmentandnetworkingskillstodevelopnewbusinessfromexistingandnewclient. •Networkwithcandidatesdirectlyviavariouschannels(socialmedia,headhunting,referrals,jobsitesetc.). •Excellentrecruitmentskillstointerviewcandidatestobeoutsourcedtoclients. •IdentifyotherITservicesthatourcompanycanprovidetobuildaserviceoffering. Show less Working closely with Regional Sales Managers to design, implement, analyze and deploy new business processes and market research for UAE & KSA manpower outsourcing… Show more Working closely with Regional Sales Managers to design, implement, analyze and deploy new business processes and market research for UAE & KSA manpower outsourcing industry. •ManagingpartnerrelationshipstoincreasebusinessandidentifynewopportunitiesforcompanypartnershipsinbothmarketsUAEandKSA. •Trackingallbusinessdevelopmentactivities,analyzequarterlyprogressandsuggestnewstrategiesbasedonfindings. •WorkingalongsideRegionalSalesManagertoensurespecifiedterritoryismanagedandeffectivelyrunandtrainsalesteamonaffiliaterelationshipsineachterritory •Buildandmaintainsuccessfulrelationshipswithpartners. •Expandmarketintelligenceofrecruitmentandoutsourcingindustrytodrivebusinessforward. •Overseeworkflowsforpartneraccounts,managespartnercommunicationsforterritoryandresolvesescalatedissuesorquestionsfrompartners. •Developsalesanddemandgenerationstrategyandidentifypotentialleads. •Developingagoodrelationshipwithpotentialclients. •Maximizesales,businessdevelopmentandnetworkingskillstodevelopnewbusinessfromexistingandnewclient. •Networkwithcandidatesdirectlyviavariouschannels(socialmedia,headhunting,referrals,jobsitesetc.). •Excellentrecruitmentskillstointerviewcandidatestobeoutsourcedtoclients. •IdentifyotherITservicesthatourcompanycanprovidetobuildaserviceoffering. Show less

Telemarketing Consultant - team leader

• Jan 2012 - Sep 2012

- considered as the heart of any online marketing platform as I generate, search and qualify the top notch businesses in the market and building a business relationship with them. - Identified key contacts, influencers and decision makers, communicating with them in order to build a partnership including pitching them the concept which ends up making appointments and conducting meetings to Marketing Consultants. - creating and maintaining a customer database, ensuring that they all are… Show more - considered as the heart of any online marketing platform as I generate, search and qualify the top notch businesses in the market and building a business relationship with them. - Identified key contacts, influencers and decision makers, communicating with them in order to build a partnership including pitching them the concept which ends up making appointments and conducting meetings to Marketing Consultants. - creating and maintaining a customer database, ensuring that they all are up-to-date in system. Show less - considered as the heart of any online marketing platform as I generate, search and qualify the top notch businesses in the market and building a business relationship with them. - Identified key contacts, influencers and decision makers, communicating with them in order to build a partnership including pitching them the concept which ends up making appointments and conducting meetings to Marketing Consultants. - creating and maintaining a customer database, ensuring that they all are… Show more - considered as the heart of any online marketing platform as I generate, search and qualify the top notch businesses in the market and building a business relationship with them. - Identified key contacts, influencers and decision makers, communicating with them in order to build a partnership including pitching them the concept which ends up making appointments and conducting meetings to Marketing Consultants. - creating and maintaining a customer database, ensuring that they all are up-to-date in system. Show less

GRC & VIP Desk consultant

• Aug 2010 - Jan 2012

• Serve as primary contact between guests and hotels. • VIP Concierge, Loyalty Service member who is assisting with Reservations and Trip planning for Fairmont Raffles Investors and family offices in the Middle East as well as the owner of Fairmont Hotels in Middle East. i.e. (Kingdom Colony, Qatari Diar, Qatar Investment Authority & Kingdom of Sheba) • Maximizing profitability by up selling and cross selling products and services. • Facilitating reservations for our unique collection… Show more • Serve as primary contact between guests and hotels. • VIP Concierge, Loyalty Service member who is assisting with Reservations and Trip planning for Fairmont Raffles Investors and family offices in the Middle East as well as the owner of Fairmont Hotels in Middle East. i.e. (Kingdom Colony, Qatari Diar, Qatar Investment Authority & Kingdom of Sheba) • Maximizing profitability by up selling and cross selling products and services. • Facilitating reservations for our unique collection of world-class resorts and city center hotels (110 hotels and resorts worldwide) • Providing product expertise in a professional, friendly and informative manner • Determine buyer needs. • Identifying sales opportunities and actively selling the features and benefits of choosing to secure reservations at our distinctively unique properties. • Actively sell the features and benefits of hotel properties. • Enriching our guests’ experiences while maximizing the company's profitability • Answer guest inquiries. • Typing speed of 55 wpm Show less • Serve as primary contact between guests and hotels. • VIP Concierge, Loyalty Service member who is assisting with Reservations and Trip planning for Fairmont Raffles Investors and family offices in the Middle East as well as the owner of Fairmont Hotels in Middle East. i.e. (Kingdom Colony, Qatari Diar, Qatar Investment Authority & Kingdom of Sheba) • Maximizing profitability by up selling and cross selling products and services. • Facilitating reservations for our unique collection… Show more • Serve as primary contact between guests and hotels. • VIP Concierge, Loyalty Service member who is assisting with Reservations and Trip planning for Fairmont Raffles Investors and family offices in the Middle East as well as the owner of Fairmont Hotels in Middle East. i.e. (Kingdom Colony, Qatari Diar, Qatar Investment Authority & Kingdom of Sheba) • Maximizing profitability by up selling and cross selling products and services. • Facilitating reservations for our unique collection of world-class resorts and city center hotels (110 hotels and resorts worldwide) • Providing product expertise in a professional, friendly and informative manner • Determine buyer needs. • Identifying sales opportunities and actively selling the features and benefits of choosing to secure reservations at our distinctively unique properties. • Actively sell the features and benefits of hotel properties. • Enriching our guests’ experiences while maximizing the company's profitability • Answer guest inquiries. • Typing speed of 55 wpm Show less