Ibrahim Maarabouni
Service Supervisor at Porsche Centre Oman- Claim this Profile
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Experience
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Porsche Centre Oman
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Oman
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Service Supervisor
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Mar 2017 - Present
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SAMACO Automotive
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Saudi Arabia
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Motor Vehicle Manufacturing
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1 - 100 Employee
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Jun 2015 - Feb 2017
• Report to the Service Manager about over-all reception activities on daily basis. • Implement various activities in the reception. • Allocate jobs correctly to service advisors in order to maintain maximum reception utilization. • Analyze reception productivity reports and take corrective action for improvement. • Follow-up on ATP vehicles and ensure that the concerned WIP are completed in a timely manner. • Conduct daily and weekly meetings of service advisors and allocate duties and responsibilities. • Analyze customer feedback & find solutions to resolve the complaints in consultation with the Service Manager. • Prioritize “jobs returned” & liaise with the Workshop Supervisors to take corrective actions. • Establish new customer relationships and maintain rapport with existing/long-term customers. • Manage and interpret customer requirements by listening to clients and questioning to understand, anticipate and exceed their needs. • Analyze the performance of service advisors and review results with the Service Manager for improvement and appraisal. • Facilitate proper allocation of workloads amongst reception staff.• Facilitate development of staff Show less
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Oct 2012 - Jun 2015
• Appointment Preparation.• Direct Vehicle Acceptance.• Advising for needed repairs and services• Follow up during repairs.• Return the vehicle.• Invoice and repairs done description.• Post meeting activities.
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Alfaris international school
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Saudi Arabia
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Education Administration Programs
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1 - 100 Employee
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Computer Teacher
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Feb 2012 - Jul 2012
Teaching computer subject for grades "4,5,6,7,8,9,and 10" Teaching computer subject for grades "4,5,6,7,8,9,and 10"
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Daher Foods
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Lebanon
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Food and Beverage Services
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200 - 300 Employee
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Packing Operator
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Sep 2011 - Feb 2012
•Programming and controlling the packing machines •Supervising the packing section employees. •Programming and controlling the packing machines •Supervising the packing section employees.
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Education
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Lebanese International University
Bachelor's degree, Computer Science