Ibrahim Hijazi

Solutions Engineer at NVSSoft
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Contact Information
us****@****om
(386) 825-5501
Location
Salmiya, Hawalli, Kuwait, KW

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Credentials

  • Introduction to Cybersecurity
    Cisco
    Mar, 2023
    - Sep, 2024
  • Career Essentials in System Administration by Microsoft and LinkedIn
    Microsoft
    Feb, 2023
    - Sep, 2024
  • CCNA Routing and Switching: troubleshooting networks
    Cisco
    Jun, 2019
    - Sep, 2024
  • CCNA Routing and Switching: Scaling Networks
    Cisco
    Jan, 2019
    - Sep, 2024
  • CCNA Routing and Switching: Routing and Switching Essentials
    Cisco
    Jul, 2018
    - Sep, 2024
  • CCNA Routing and Switching: Introduction to Networks Cisco
    Cisco
    Feb, 2018
    - Sep, 2024

Experience

  • NVSSoft
    • United Arab Emirates
    • Software Development
    • 1 - 100 Employee
    • Solutions Engineer
      • Oct 2022 - Present

      * Provided remote support to employees, assisting them with technical issues and troubleshooting. * Managed company assets, ensuring proper inventory and maintenance. * Assisted clients with troubleshooting processes and provided technical support. * Collaborated with R&D department to report issues and gather client requirements. * Tested software and conducted quality assurance assessments. * Communicated effectively with clients, understanding their needs and providing solutions. * Troubleshot PC and network issues, ensuring stable network connectivity. * Resolved network-related problems, including cabling and configuration. Show less

  • ITG Holding
    • Lebanon
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Onsite Engineer
      • May 2022 - Jul 2022

      * Responsible for installing, preparing fiber optic cables.* Troubleshooting fiber optic cables and systems. * Designing optical paths and passive optical networks. * Understanding of the types of cables, cable color codes, and other cabling techniques. * Modifying circuits to boost fiber optical performance.

    • Technical support
      • Aug 2021 - Jun 2022

      * Handling customer's internet connection problems (no internet access, slowness, disconnections, gaming high ping, modems, routers and firewalls configuration).* Managing and following up cases on daily basis.* Providing system support for customers (email Configuration, email send/receive problems, Domain expiration, checking "mx, a, ns” records).* Running reachability tests (VPN, website, Application). * Cooperating with team and escalating the cases to concerned departments. * Assisting customers over the phone to do an overall checkup (receiver scanning, channels sort, coaxial cable adjustment...).* Onsite visits to handle customer's problems (dish tracking, LNB change, cables installation, frequency adjustments) Show less

  • AUL (Arts, Sciences and Technology University)
    • Lebanon
    • Higher Education
    • 1 - 100 Employee
    • IT Support Technician
      • Nov 2020 - Jul 2021

      * Assistant in the division of information technology at AUL. * Operated on several projects in the IT-Department. * Proved to be responsible and serious assistant, a valuable team member. * Maintenance department, where I was trained on hardware and software troubleshooting and maintenance. * Maintenance on all photocopies and computers (Hardware and software) and existing network in the University. * Assistant in the division of information technology at AUL. * Operated on several projects in the IT-Department. * Proved to be responsible and serious assistant, a valuable team member. * Maintenance department, where I was trained on hardware and software troubleshooting and maintenance. * Maintenance on all photocopies and computers (Hardware and software) and existing network in the University.

  • Ciatek IT Services and Training
    • Network Engineer
      • Mar 2019 - Jun 2019

      * Cabling – Patching – troubleshooting Configure routers, switches, and PC. * Configure DHPC, Web, and DNS servers Design network topologies for small business. * Cabling – Patching – troubleshooting Configure routers, switches, and PC. * Configure DHPC, Web, and DNS servers Design network topologies for small business.

  • Elite Duroy Hotel
    • Assistant It Manager
      • Jul 2018 - Sep 2018

      * Checking server room and performing Health check for devices and servers. * Install and configure computer hardware, operating systems, and applications. * Respond within agreed time limits to call-outs. Troubleshoot system & network problems, Diagnosing, solving hardware or software faults. * Set up new users' accounts and profiles and deal with password issues. * Manage RFID cards and provide users with the necessary access. * Checking server room and performing Health check for devices and servers. * Install and configure computer hardware, operating systems, and applications. * Respond within agreed time limits to call-outs. Troubleshoot system & network problems, Diagnosing, solving hardware or software faults. * Set up new users' accounts and profiles and deal with password issues. * Manage RFID cards and provide users with the necessary access.

Education

  • AUL (Arts, Sciences and Technology University)
    Master's degree, computer and communication engineering
    2020 - 2022
  • AUL (Arts, Sciences and Technology University)
    Bachelor of Engineering - BS, computer and communication engineering
    2015 - 2019

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