Head of Cairo Technical Management EEMEA, SE, SMBO, and TSC

• Sep 2020 - Present

VPN Owner Team Leader

• Mar 2019 - Sep 2020

• Managing a Team of VPOs works on 24*7 basis to support a diamond customer.• Team is supporting BVPN service mainly with its all related typologies, technologies using different available tools to solve escalated issues as L3 support team.• Upgrading Team skills to support new technologies like SD WAN, SDA, Network Automation…etc• Managing escalations & crisis management requests on 24*7 basis.• Managing team members’ evaluations, training & up-skilling.• Validate the customer’s typologies and service solutions during periodic meetings.• Provide technical consultation to pre-sales, and project managers, by validating and reviewing technical designs for new services sold to the customer.• Provide technical documentations (configuration and troubleshooting guidelines) to the team members to facilitate their tasks.

Senior VPN owner

• Jan 2009 - Mar 2019

• Provide value added network technical expertise for operational services to a designated premium customer Virtual Private Network (VPN), in addition to occasional technical consultation services.• Responsible for applying the configuration of new implementations for the designated VPN layer 3 and LAN devices.• Provide expert technical support to pre-sales, and project managers to validate, and review the technical design of new services sold to the designated customer• Acts as the escalation point for the customer in case of major operational incidents.

VPN implementation , Configuration, Provisioning and Testing – Services

• Jan 2005 - Dec 2008

• Responsible for providing the on time and error-free implementation of IP routers and change Management requests, including the design, validation, configuration, planning and end-to-end testing. • During this period I worked on many projects for many standard customers in Airlines and Oil & Gas fields.

Proactive Surveillance & Monitoring specialist

• May 2004 - Dec 2004

Responsibilities: Monitoring customer’s network (WAN/LAN) maintaining HA, provide second level trouble shooting, managing several different teams (Orange, Customer 3PP and PTT) to resolve faults and restore services.

Network Instructor & Consultant.

• Mar 2002 - Apr 2004

• Working as Network consultant for the National Telecommunication Institute.• Working as Network instructor (Cisco-CCNA/ CCNP curriculum) for fresh graduates.• Working in the Cisco Academy Program as Cisco Academy Instructor.• Working in the Cisco Academy Program as Academy Administrator• Working in professional training program in the management team.• Creating the Institute training plans and achieving the goals of these plans• Training the trainers and follow up their achievements