Tax Manager

• Oct 2021 - Present

Lead Auditor

• Feb 2018 - Sep 2021

Officer

• Jun 2016 - Feb 2018

• Handling Visa and Master Card Daily Settlements for Credit cards.• Actioning of all Credit Card Rejected transactions on a daily basis.• Supervising/ Monitoring Maintenance of all customer requests on credit cards like Increase in Credit Limit, Supplementary Card setup, Card Upgrades etc.• Submitting of monthly MIS reports to management.• Tracking and monitoring of Vendor performance.• Handling Customer complaints related to Credit cards and resolving them in time in order to maximize customer satisfaction.• Testing of various new products and enhancements in the Cards Application / Maintenance systems.• Manage the Return cards process, maintaining proper records and timely re-dispatch /destruction.• Review and update the department procedures regularly and whenever there is a change in process.• Reconciliation of invoices from Vendors (Credit Cards Vendor – AFS, Courier).• Participate in the Bank wide Business Continuity Plan Testing.• Policies and procedures development .• Assuring regulatory requirements are met and complied with.

Operations Senior administrator

• Mar 2014 - Jun 2016

- Credit Cards receivables daily reconciliation and ticket to be prepared on daily bases.- Chargebacks and copy request based on cardholders dispute from both Visa & MasterCards.-Credit Cards stock and stationery stock to updated on a daily bases and month end reconciliation to be done to identify difference if any .- Handling Credit Cards maintainance (Logo Transfer ,credit limit change and Reissue cards or pins ...etc.