Experience

Saudi Financial Technology

• Saudi Arabia
• Financial Services
• 1 - 100 Employee

• Senior E-Commerce Manager (ClickPay)

  • Jan 2022 - Present

  Launch the new payment gate way (ClickPay)Managing the entire product development internally and externally with vendors.Design the sales plans.Engagement in issuing the necessary certification from Saudi payment and other schemes

• Fintech-Senior Manager Business Operations(AlinmaPay wallet)

  • Nov 2019 - Dec 2021

  Launch AlinmaPay wallet Established the call center workflow Managing wallet operationsManaging cards operations within the wallet Managing wallet project with IT Managing settlement and reconciliation with corresponding banks



Emirates NBD

• United Arab Emirates
• Banking
• 700 & Above Employee

• Assistant Manager -Cards business Support

  • Feb 2012 - Nov 2019

  ▪ Manage & coordinate the workflow with other departments and ensure policies and procedures are being followed. ▪ Cards Portfolio management ▪ Handling SAMA complaints considering the agreed TAT. ▪ Managing & Monitoring cards stocks with the external vendors and other services required for cards business. ▪Managing cards collaterals - end to end ▪involved in the projects that are linked to cards business. ▪ Manage & coordinate the workflow with other departments and ensure policies and procedures are being followed. ▪ Cards Portfolio management ▪ Handling SAMA complaints considering the agreed TAT. ▪ Managing & Monitoring cards stocks with the external vendors and other services required for cards business. ▪Managing cards collaterals - end to end ▪involved in the projects that are linked to cards business.



SAB

• Brazil
• Technology, Information and Internet

• Fraud Investigation Supervisor

  • Jan 2009 - Feb 2012

  Fraud investigation unit (credit cards)Fraud investigation supervisor responsible for:- Investigation on the fraud and misused cases.- Investigating the weakness points and highlight it then sharing it with management to have the correct action to be taken.- Coordinate with charge back team to retrieve the copy request of the fraud transactions .- Reporting all affected cases in Visa online&Master card TC 40 .- Preparing all refund cases after getting management approval then execute the reversal in the system then closing the case.- Notifying customers after the closing Via mail ,fax and SMS - Ensure a very save documentation for all fraud cases for the unit recored &review. Show less

• Charge back analyst

  • Aug 2006 - Dec 2008

  Chargeback analyst responsible for :- issuing temporary credit for cardholders- monitoring all kind of chargeback duties such as FF,CB1,CB2 and pre-Arbs also Pre-comp- checking Visa online and Master online and printing incoming copy request

• Fraud Monitoring supervisor

  • Aug 2006 - Nov 2008

  Fraud monitoring unit (credit cards) as fraud unit Supervisor responsible for :- Checking and monitoring the daily merchant report .- Minimise losses to business &security point of view .- Follow up and tracking (analysing) the credit cards usage using Falcon system ,PRM.- Blocking cards upon discovering suspension of fraud .- Follow up with customers from end to end to receive their dispute letters on the fraud usages and initiate a special file for each and every customer who got affected . - Coordinate with investigation unit the fraud report then tackle the issues. Show less