Experience

Argyll

• United Kingdom
• Real Estate
• 100 - 200 Employee

• Assistant Manager

  • Jun 2023 - Present

• Customer Service Supervisor

  • May 2022 - Jun 2023

  • As a supervisor I show my management skills on a daily basis, I will train my colleague up on new things and help them develop their skills. – also advise them on how to deal with complaints• I have been given responsibility in managing 5 different buildings on my own, which shows the trust and responsibility the manager has with me.• As a IT champion, I train many colleagues onsite or other location in problem solving IT issues or helping them set up phones

• Customer Relations Associate

  • Dec 2019 - Apr 2022

  The Argyll club is a corporate company that provides businesses with exceptional workspaces and service in 38 London’s most prestigious locations. I am based in Marble Arch which consist of many clients and activities however I have been flexible in several other locations to assist other members where required.I am part of the customer service team which demonstrate the core values and attributes at every interaction with internal and external customers and colleaguesOne of my roles is to manage the reception desk; this consists of monitoring clients, visitors, deliveries, contractors and new potential business clients.To be an ambassador of The Argyll Club. Providing a 5 star premium customer service to residential and virtual clients. Setting a professional standard in the industry.Trained in the use of JAM regarding telephone answering service for virtual customers.Knowledge in using Microsoft programs such as Excel and WordSkilled in using Centre Vision(Nav), this permits me to provide secretarial and administrative support to customers and ensure all chargeable work is correctly and accurately logged and billed.To ensure offices and event space are setup accordingly to meet customer demands.Clients to partake in business meetings, interviews, telephone conference and training courses. I would then make sure the room is fit for purpose and all systems audio visual or video conferencing equipment are well functioned.Using Centre Vision I would be creating bookings, add payments, search for clients or invoices, check on client packages or licence agreements.Presentable office viewings for new clients.Knowlede in Connect (Essensys) which deals with IT works of the building, i.e Internet, phone system, emails and updating client details.Liaise with the appropriate department to control repairs and maintenance of the building, trained in using Concept which permits me to report any issues to property services. Show less



Bodyclock

• United Kingdom

• Office Administrator

  • Apr 2018 - Nov 2019

  Office administrator for Body Clock Health Care which is a number 1 manufacturing company for Tens machine products. These products help cure muscle pain for all types of customers different ages (International too). My particular role is based on computing and data analyst. I have implemented other roles in the company such as Sales Assistant, Customer Service and Stockroom Assistant. My role is to create Invoices for each customer that have ordered from our store, making sure it is 100% accurate and delivered on time. Trained in using the software called ‘Opera’, this is an important operation system to the company as it allows to create orders and customer details. Trained on other features such as Worldpay, Braintree, Fruugo and Microsoft applications i.e. Excel Word. Processing all types of customer orders from Big Commerce website, Amazon, Ebay, Mothercare. I handle the company accounts for Amazon and EBay, dealing with orders and customer queries. Dealing with all hospital orders in the U.K making sure their orders are accurate and sent on time. Trained in telephone calls and Zen desk live chat. I deal with emails which consist of customer and colleague queries. Handling customer payments. I deal with customers face to face I use my time efficiently by assisting my team in the stock room. The role in which I partake is creating the packaging for the invoices I made. Also heavy lifting boxes from the packaging room to the basement making sure the label is visible. Partake in ‘Medica’ event in Germany. Many other organisations around the world partake in this venue every year. This business trip me and my colleagues had to setup the stand and present our products/company details for Medica presentation. My role was non-stop face to face talk to various big/small clients worldwide about the company and try getting a partnership with them. Additionally had to try selling them product samples so that it would build a customer trust. Show less



Sainsbury's

• United Kingdom
• Retail
• 700 & Above Employee

• General Assistant

  • Sep 2014 - Mar 2018