Experience

First Coast Cardiovascular Institute

• COO - Chief Operating Officer

  • Jun 2015 - Present

  •Develop and implement operational plans and goals for the healthcare organization. •Prepare operational and financial reports and submit to leadership. •Ensuring that daily operations are ran effectively and efficiently. •Manage employees systematically; which includes staffing, payroll, monitor and approve time off, conducting disciplinary actions, and performance reviews. •Develop operational plans that incorporates the team’s effort in order to work towards the strategic direction of the organization. •Prepare various KPI to analyze and enhance the output of the practice. •Perform Operational Check lists to evaluate the performance and productivity of each clinic. •Monitoring our statistics and comparing to the current benchmarking system related to our industry in order to make proper adjustment for future parameters. •Oversee and Work closely with the Revenue Cycle Director, to maximize the proficiency of the Revenue Cycle Functions, and ensure that RCM process is running smoothly and effectively. •Provide team development and leadership •Building programs for patients in order to make their visit easier and more comfortable for them to enjoy their experience in our clinics. •Manage the EHR functions and create standardize workflows for the team to help them perform their tasks competently. •Be a key link between clinical and non-clinical teams by maintaining dynamic working relationship in helping to maximize the practice’s overall performance. •Work hand in hand with the Quality Director so I would be able to operationalize the quality initiatives that would give us the favorable outcome that we are aiming for. (Documentation, training, Improvement activities, etc…) •Making sure that the team is always updated with the latest changes occurring in the healthcare industry. •Support and provide All the departments with All the resources/workflows that facilitate their scope of work. Show less



ASADEL Retail Group

• United Arab Emirates. Dubai

• Head Of Retail Operations

  • Dec 2011 - Jun 2014

  Title : Head Of Retail Operations ( Fashion , Furniture,Home Décor , Food & Beverage) Brands : Mudo City ,Primadonna , la cure gourmande, riviera maison & Papparoti ( UAE,Turkey , and Kazakhstan) Job Responsibility : •Accountable for the P&L delivery and growth •Preparing Buying and Sales Budgets •Leading strategic brands development & business planning •Oversee monthly and quarterly assessments and forecasts of organization's financial performance against budget, financial and operational goals. Oversee short and long-term financial and managerial reporting •Reviewing performance of the brands objectives and standards •Managing the delivery of optimum ongoing sales and cost performance •Maintaining brand/partner relationships •Responsible for setting product and pricing strategy •Managing brands location strategy, and acquiring new Potential locations •Overseeing brands marketing communication tools (IMC) •Provide team development and leadership •Responsible for team’s succession planning •Establishing the Organization’s Policies and Procedures •Monitoring IT performance ( Hardware & Software related matters ) •Promote compliance of all Brands, Market, Company & Government policies, procedures & guidelines •Financial analysis, profit and loss responsibility ( Business plan , Cash Flow projection & Operational Performance ) •Managing customer relationship by creating loyalty programs, promotions & Incentives to retain customers •Develop and implement supply chain and logistics plan to ensure that operation is smooth and efficient •Develop and implement product life cycle management such as stock rotation, stock transfer & Stock count. •Maintaining relationship with third parties ( contractors, Suppliers, service companies , etc..) •Increase the effectiveness and efficiency of Support Services through improvements to each function (HR, IT, Logistics ,& Finance) as well as coordination and communication between functions Show less



Fawaz Al Hokair & Co

• Saudi Arabia

• ZARA Retail Operations Manager

  • Jun 2009 - Sep 2011

  •Provide managerial support and direction to the Procurement, Logistics, Inventory, Store Services and Loss Prevention functions. •Manage a constant cost saving initiative to closely monitor operating costs. •Lead a team of Regional Operation Managers to seek opportunities & initiatives that result in the achievement of the Business Plan •Be key link between operations & the brand, by maintaining dynamic working relationship with the brand team thus helping to maximize business performance •Promote compliance of all brand, market, company & Government policies, procedures & guidelines •Drive continuous Improvement of retail, (Selling Skills, Product Knowledge & Reporting , Coaching, POS training and Visual Merchandising implementation) to achieve retailing excellence and the highest level of customer service satisfaction. •Perform Operations Check lists to evaluate the performance and productivity of each store (and measure the ATV, UPT, Customer footfall , sale intensity , sales by Sqm etc…) •Conduct SWOT analysis for each store, to help in identifying the points that may affects in our sales. •Coordinate with the merchandise team for the stock issues, Margins, and credit notes for related issues. •To assure 80% sales from full margin and reduce shrinkages below 1% •Task delegation to all departments and establishing control procedure. •Study new Store Locations feasibility and forecast Sales & Expenses for any upcoming Stores. •Monitoring inventories to achieve an acceptable shrinkage tolerance level Show less



AL KARAFI GROUP

• Operations Manager

  • Dec 2006 - Jun 2008

  Fashion Retail Division at Kharafi Group (Americana International Fashionway Co). Introduction of (PINKO ,Sandro Ferrone ,DUDU, SILVIAN HEACH )brands Dubai, Kuwait, Qatar (Experience related to: Operations ,Development Fields and Project Management) Dec 2006 to May 2008: Fashion Retail Division at Kharafi Group (Americana International Fashionway Co). Introduction of (PINKO ,Sandro Ferrone ,DUDU, SILVIAN HEACH )brands Dubai, Kuwait, Qatar (Experience related to: Operations ,Development Fields and Project Management) Job Title: Operations Manager a.Place orders according to budgets. b.Monitor the pricing strategy according to the market study. c.Implement the strategy goals with full cohesiveness to the business Plan. d.Collaborating with Management and the Finance Department in Preparing Business plans and Feasibility studies for new Projects, by entering the anticipated sales parameters, estimated COGS, Overheads allocation, etc…) e.Monitoring actual statistics against the various planned targets as well as proper adjustment for future parameters. f.Conducting market analysis against competitors in terms of Strategies, prices, Locations, Media Exposures, etc. g.Control & Follow up the Orders (Confirmation, Invoices, Payments, and Shipments) h.Researched new target market and identified new business opportunities. i.Established a successful communication system with our liaisons. Show less



AROS LLC

• Lebanon & Dubai

• Operations and Logistics Manager

  • Jun 2004 - May 2006

  June 2004 to April 2006: Conbipel (Retailer) Lebanon &Dubai Job Title: Brand Manager a.Responsible for openings of Beirut and Dubai Outlets. b.Reporting to GM (Monthly Statistical report, Sales Reports, Cost Reports, Analysis/Comparison Reports) c.Responsible for logistic and back-office set-up: procedures, shipping, suppliers d.Responsible for inventory management: shipments, reports & analysis. e.Responsible for shop operations: liaison w/ outlets staff for sales, accounting & inventory f.Responsible for operational IT requirements: outlets and back-office g.Interpreted the analysis of the quarterly appraisals, and implementing the appropriate action based on the Appraisals evaluation. Show less