Credit Relation Officer

• Jun 2023 - Present

Credit Control Department (Tamheer)

• Dec 2022 - Mar 2023

• Implementation of credit terms and standards by stopping document services in case of default and extending the payments period.• Managing the collection of all payments and debts from companies and government agencies.• Follow up on the financial status of contracts and negotiate payment plans following the company's policy.• Receiving money transfers, entering them into customer contracts, and closing the due invoices.

Small and Medium Enterprises Collection Services (Tamheer)

• Sep 2022 - Dec 2022

• Acted as liaison between company and enterprises to collect debts and resolve outstanding balances. • Developed debt collection strategies and plans.• Collaborated on debt collection efforts with Accounts, Sales, and the Legal Department.• Achieved the highest Collecting Performance in Q4 2022.

Customer Service Trainee

• Jan 2022 - Apr 2022

• Received customers and executed their orders following the instructions followed in the bank. • Helped clients solve their problems by listening to them and understanding their needs. • Prepared the necessary daily reports on the number of clients and their problems. • Verified that the services were provided in the best possible way and communicated the feedback received to the customer service department. • Received customers and executed their orders following the instructions followed in the bank. • Helped clients solve their problems by listening to them and understanding their needs. • Prepared the necessary daily reports on the number of clients and their problems. • Verified that the services were provided in the best possible way and communicated the feedback received to the customer service department.