Technical Team Leader

• Mar 2017 - Present

1. Leads and manages IT projects/programs through the scope of work to be executed within a finite timeframe in a low to medium complexity context. 2. Coordinate internal Engineers resources and Support vendors for Pending Points of projects. 3. Responsibility for conducting the project toward its completion within Scoop, within approved timelines, and according to established/defined quality criteria and standards. 4. Develop a detailed project plan and track progress/plans, and… Show more 1. Leads and manages IT projects/programs through the scope of work to be executed within a finite timeframe in a low to medium complexity context. 2. Coordinate internal Engineers resources and Support vendors for Pending Points of projects. 3. Responsibility for conducting the project toward its completion within Scoop, within approved timelines, and according to established/defined quality criteria and standards. 4. Develop a detailed project plan and track progress/plans, and change management arrangements. 5. Establish and maintain relationships with the client and all stakeholders; report and escalate to management as needed, communications with present and future stakeholders for any Consultant Project or new Solutions. 6. Handles all project activities including tender and contract execution from tender preparation, issuance, and Submit in time. Contract award going through Customer Flow starting of Kick-off Meeting until the completion and handover of the Project with Customer, users and other IT Divisions. 7. Reviews, analyzes, and evaluates user requirements, and prepares feasibility/business case reports and technical requirements documents for end-user. Help Management in RFQ and Budget cases to make sure that projects are delivered according to business needs and approved budget. 8. Analysis tender technical evaluation criteria, uses a project team to understand bids and recommends solutions to ensure winning of projects and take in considerable cost savings to Clients. 9. Responsible for the installation, user training, and commissioning of IT systems, users, and other IT Divisions to ensure proper implementation. 10. Manages post-implementation reviews by monitoring the usage of the delivered systems to ensure that they are being used effectively. 11. Creates and manages business processes/procedures by correct documentation in order to achieve a standard approach to work practices and technologies.

Sr.System Engineer

• Mar 2017 - Present

Sr.System Engineer

• Mar 2017 - Present

Senior Network Engineer

• May 2013 - Feb 2017

• Record and respond to IT requests for 1st and 2nd line support efficiently, effectively, and professionally. • Designs network infrastructure and security in accordance with the division standard technical blueprints • Answer staff questions in person and via phone and email on all company supported applications. • Troubleshoot Cisco Switches, IP phones, more than brand of Firewalls and other networks problem. • Manage the IT service desk’s performance, ensuring all SLAs are… Show more • Record and respond to IT requests for 1st and 2nd line support efficiently, effectively, and professionally. • Designs network infrastructure and security in accordance with the division standard technical blueprints • Answer staff questions in person and via phone and email on all company supported applications. • Troubleshoot Cisco Switches, IP phones, more than brand of Firewalls and other networks problem. • Manage the IT service desk’s performance, ensuring all SLAs are achieved and reporting against the Service Desk statistics. • Administrating the AD, Domain Controllers, File Servers, News Agency Server. • Graphic Processor server administration • AVAYA IP Office server administration • FTP server administration • Administration of PRI, ADSL • Network Monitoring by using Solar Winds and keep update with all networks. • Prepare Daily and Weekly report for IT Stuff Performance and Monthly report for IT Manager. • Tuning all Component in the Network and system. • Manage Antivirus Servers Two different Brands. • Manage and Monitor and Troubleshoot Wireless Cisco Solution in All the Group. • Works closely with other departments/organizations and collaborates with other IT staff; managing the website and keeping internal networks running Works on assigned projects and program components to deliver services in below some of Projects that I Manage or be apart of it that finished: 1- Smart Gate Entrance and attendance System. 2013 2- Implement WIFI Solutions on all the Building 2013 3- Replacement Old Nortel Telephone system with New Voice System. 2014 4- Implement VDI Solutions. 2016 5- Enhancement of Emails Services. 2014 6- Enhancement in Alsharq Workflow CRM system. 2016 7- Implement New CRM for Lusail newspaper. 2016 8- Development infra-structure for Dark Alsharq Building. 2016 Show less • Record and respond to IT requests for 1st and 2nd line support efficiently, effectively, and professionally. • Designs network infrastructure and security in accordance with the division standard technical blueprints • Answer staff questions in person and via phone and email on all company supported applications. • Troubleshoot Cisco Switches, IP phones, more than brand of Firewalls and other networks problem. • Manage the IT service desk’s performance, ensuring all SLAs are… Show more • Record and respond to IT requests for 1st and 2nd line support efficiently, effectively, and professionally. • Designs network infrastructure and security in accordance with the division standard technical blueprints • Answer staff questions in person and via phone and email on all company supported applications. • Troubleshoot Cisco Switches, IP phones, more than brand of Firewalls and other networks problem. • Manage the IT service desk’s performance, ensuring all SLAs are achieved and reporting against the Service Desk statistics. • Administrating the AD, Domain Controllers, File Servers, News Agency Server. • Graphic Processor server administration • AVAYA IP Office server administration • FTP server administration • Administration of PRI, ADSL • Network Monitoring by using Solar Winds and keep update with all networks. • Prepare Daily and Weekly report for IT Stuff Performance and Monthly report for IT Manager. • Tuning all Component in the Network and system. • Manage Antivirus Servers Two different Brands. • Manage and Monitor and Troubleshoot Wireless Cisco Solution in All the Group. • Works closely with other departments/organizations and collaborates with other IT staff; managing the website and keeping internal networks running Works on assigned projects and program components to deliver services in below some of Projects that I Manage or be apart of it that finished: 1- Smart Gate Entrance and attendance System. 2013 2- Implement WIFI Solutions on all the Building 2013 3- Replacement Old Nortel Telephone system with New Voice System. 2014 4- Implement VDI Solutions. 2016 5- Enhancement of Emails Services. 2014 6- Enhancement in Alsharq Workflow CRM system. 2016 7- Implement New CRM for Lusail newspaper. 2016 8- Development infra-structure for Dark Alsharq Building. 2016 Show less

Presales Data Network Engineer

• May 2012 - Apr 2013

1- Customer facing personality easy to deal with & understand how to deal with prospects 2-Energetic and result driven to close deals 3-Welling to learn new technologies especially in the IP Telephony field which is close to data networking 4-Successfully finished a university degree in IT/Electrical/Telecom filed & certified Cisco CCNA 5-Have acceptable experience in designing, administering & troubleshooting simple layer 2 Ethernet switches like Cisco, HP switches in office… Show more 1- Customer facing personality easy to deal with & understand how to deal with prospects 2-Energetic and result driven to close deals 3-Welling to learn new technologies especially in the IP Telephony field which is close to data networking 4-Successfully finished a university degree in IT/Electrical/Telecom filed & certified Cisco CCNA 5-Have acceptable experience in designing, administering & troubleshooting simple layer 2 Ethernet switches like Cisco, HP switches in office environments. 6-Posses good command of English language written and spoken. 7-Good health condition, with no chronic disease like heart, blood, bones problems Show less 1- Customer facing personality easy to deal with & understand how to deal with prospects 2-Energetic and result driven to close deals 3-Welling to learn new technologies especially in the IP Telephony field which is close to data networking 4-Successfully finished a university degree in IT/Electrical/Telecom filed & certified Cisco CCNA 5-Have acceptable experience in designing, administering & troubleshooting simple layer 2 Ethernet switches like Cisco, HP switches in office… Show more 1- Customer facing personality easy to deal with & understand how to deal with prospects 2-Energetic and result driven to close deals 3-Welling to learn new technologies especially in the IP Telephony field which is close to data networking 4-Successfully finished a university degree in IT/Electrical/Telecom filed & certified Cisco CCNA 5-Have acceptable experience in designing, administering & troubleshooting simple layer 2 Ethernet switches like Cisco, HP switches in office environments. 6-Posses good command of English language written and spoken. 7-Good health condition, with no chronic disease like heart, blood, bones problems Show less

IT Specialist

• Sep 2010 - Mar 2012

* First line support for the users * Answer staff questions in person and via phone and email on all company supported applications. * Troubleshoot desktops, laptops, IP phones, printers and networks problem. * Perform hardware and software installations. * Administrating the AD , Domain Controllers, File Servers , Exchange * ISA server administration * Terminal Server administration * FTP server administration * Respond to users Tickets and requests * Make… Show more * First line support for the users * Answer staff questions in person and via phone and email on all company supported applications. * Troubleshoot desktops, laptops, IP phones, printers and networks problem. * Perform hardware and software installations. * Administrating the AD , Domain Controllers, File Servers , Exchange * ISA server administration * Terminal Server administration * FTP server administration * Respond to users Tickets and requests * Make sure to follow the IT process and the COPC guidelines * Administration of PRI ,SDSL,ADSL * Cisco edge Switches configuration and administration * Cisco routers configuration and administration Show less * First line support for the users * Answer staff questions in person and via phone and email on all company supported applications. * Troubleshoot desktops, laptops, IP phones, printers and networks problem. * Perform hardware and software installations. * Administrating the AD , Domain Controllers, File Servers , Exchange * ISA server administration * Terminal Server administration * FTP server administration * Respond to users Tickets and requests * Make… Show more * First line support for the users * Answer staff questions in person and via phone and email on all company supported applications. * Troubleshoot desktops, laptops, IP phones, printers and networks problem. * Perform hardware and software installations. * Administrating the AD , Domain Controllers, File Servers , Exchange * ISA server administration * Terminal Server administration * FTP server administration * Respond to users Tickets and requests * Make sure to follow the IT process and the COPC guidelines * Administration of PRI ,SDSL,ADSL * Cisco edge Switches configuration and administration * Cisco routers configuration and administration Show less

Technical support

• Apr 2010 - Jul 2010

* Managing teams for the installation and supporting clinte * Responsible of the IT office infrastructure * keep the IT equipment running in good conditions * Support the Technical area in administrative and day-to-day activities * Experience in IT help desk support or similar * Respond to requests for technical assistance in person, via phone, electronically * Diagnose and resolve technical hardware and software issues * Research questions using available… Show more * Managing teams for the installation and supporting clinte * Responsible of the IT office infrastructure * keep the IT equipment running in good conditions * Support the Technical area in administrative and day-to-day activities * Experience in IT help desk support or similar * Respond to requests for technical assistance in person, via phone, electronically * Diagnose and resolve technical hardware and software issues * Research questions using available information resources * Advise user on appropriate action * Follow standard help desk procedures * Identify and escalate situations requiring urgent attention * Track and route problems and requests and document resolutions * Prepare activity reports (Daily, weekly, and monthly) * Stay current with system information, changes and updates Show less * Managing teams for the installation and supporting clinte * Responsible of the IT office infrastructure * keep the IT equipment running in good conditions * Support the Technical area in administrative and day-to-day activities * Experience in IT help desk support or similar * Respond to requests for technical assistance in person, via phone, electronically * Diagnose and resolve technical hardware and software issues * Research questions using available… Show more * Managing teams for the installation and supporting clinte * Responsible of the IT office infrastructure * keep the IT equipment running in good conditions * Support the Technical area in administrative and day-to-day activities * Experience in IT help desk support or similar * Respond to requests for technical assistance in person, via phone, electronically * Diagnose and resolve technical hardware and software issues * Research questions using available information resources * Advise user on appropriate action * Follow standard help desk procedures * Identify and escalate situations requiring urgent attention * Track and route problems and requests and document resolutions * Prepare activity reports (Daily, weekly, and monthly) * Stay current with system information, changes and updates Show less

Electrical Engineer

• Dec 2009 - Mar 2010

Officer Engineer Officer Engineer