ibrahim ..

Senior Collaboration Engineer at HSBC (SABB) bank at SABB
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Contact Information
us****@****om
(386) 825-5501
Location
Saudi Arabia, SA
Languages
  • English Full professional proficiency
  • Arabic Native or bilingual proficiency

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Credentials

  • Implementing Cisco Collaboration Cloud and Edge Solutions
    Cisco
    Nov, 2019
    - Oct, 2024
  • CCNA
    -
    Jan, 2011
    - Oct, 2024
  • CCNP
    -
  • CCNP Collaboration
    Cisco
  • Preparing for CCIE R&S (3 Months)
    -

Experience

  • SABB
    • Saudi Arabia
    • Banking
    • 700 & Above Employee
    • Senior Collaboration Engineer at HSBC (SABB) bank
      • Sep 2019 - Present

      • Configuring of call manager (v11.5), partitions, CSS, device pool, and end users.• Bulk administration of IP Phones.• Various Monitoring Tools such as RTMT, DNA, and various debug and show command.• Dial-Plan ,Rout Pattern ,Route list, Route Group ,Gateways• Extensive knowledge of installing advanced configuring on CUCM. • Configuring, implementing, and Troubleshooting of services like CUCM, CUC.• High Availability - SRST, AAR .• CUCM and CUC backup and restoration • Integrated CUCM with CUC using SCCP and SIP.• Administrating of Certificates in CUCM, CUC, and IMP.• Configuring and troubleshoot of jabber service.• Administration of soft-ex billing system.• Level one support for GSM Gateway which is related to ZAIN, STC sim's cards.• Configuring Recording of Extensions on CUCM and verint Recording System.

  • alrajhi bank
    • Saudi Arabia
    • Banking
    • 700 & Above Employee
    • Collaboration Engineer
      • Aug 2016 - Sep 2019

      • Managed day-to-day Branches and internal service requests which related to IPT.• Managing more than 400 Branches IPT ,and more than 10,000 IP Phones• Administrating Cisco Unified Communication Manager (CUCM) 11.5• Deployment of Cisco IP Phones - Series: 7940,7941,7945,7960,7961,7965,7821,7841• Configuring IP phones and creation of templates with BAT.• Configuring remote site telephony in case of WAN failure (SRST)• Configuration of call signaling protocols on Voice Gateways (SIP) • Configuring Class of service (Partition and CSS) and to make best use of it.• Configuration of Voice Interfaces like FXS, FXO.• Configuring and Troubleshooting Dial Peers and Dial Plan on 43XX, 29XX routers.• Configuring Call Manager Features such as Extension Mobility, Call Hunting, Don’t Disturb, Share Lines.• Installing and Configuring CME.• Managing and planning to migrate from CME to CUCM.• Installing License of IP Phones in CUCM, and managing it.• Administrating of Cisco WebEx. • Installing and configuring Cisco Routers ,4331,2900,800 Series• Configuring Cisco Switch and Creates Vlan.• Good knowledge of Routing Protocols like BGP, EIGRP, OSPF.• Maintaining SLA by working on priority wise Incident/Ticket.• Follow up the problems (identification, Troubleshooting, monitoring and resolutions).

  • SAMSUNG SDS
    • South Korea
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Core Network O&M Engineer
      • Mar 2011 - Jan 2016

      • Working as a Core Operation and Maintenance Engineer in the Data Network and internet infrastructure Department of mobily, handling Samsung projects which is one of the most advanced cores in the region• Traffic call flows analysis and platform interactions: IP layers 1-7 of the OSI model• System integration/migration with different vendor’s equipment.• Installation and Maintenance of Networks and Data Communication.• Troubleshooting and solving networking issues - TCP/IP, DNS,HTTP DHCP, Layer 2/3 network devices.• Configured & administered network environment to implement new applications, upgrades & patches.• Prepare/Test/apply/verify Method of procedures (MOP) for core network devices• Provide on-call duties after normal working hours

  • Ministry of Education, Saudi Arabia
    • Saudi Arabia
    • Government Administration
    • 700 & Above Employee
    • System administrator at Ministry of Education
      • Jan 2010 - Mar 2011

      • Installed and configured DHCP Client/Server.• Taking the backup of the servers• Designing and configuration of VLANs and Spanning Tree Protocol (STP),• Configuration of ASTRO fire wall.• Installation of KASPERSKYadministration kit in server for antivirus.• Checking the communication from all branches to head office.• Able to configure hpproliant dl380 (raid0, raid1, raid5)• Configure active directory in windows server 2003 enterprise.• Create user and account in active directory• Able to configure policies in the server 2003 for the user account • Able to configure afaq wireless modem.

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