Regional Training Specialist- MEA

• Apr 2022 - Present

Senior Medical Sales Representative

• Jul 2020 - Apr 2022

- Carried out medical promotional duties for the General unit, targeting Respiratory, Urology and Dermatology market.- Coordinate Sales and Marketing efforts as well as Continuous team engagement to meet targeted KPI parameters.Assignments- Marketing- Training (Communication Skills & Problem Solving)

Sales Manager

• Mar 2019 - Jul 2020

Main Duties - Managing #1 Installation (Project Management) office all over Canada. - Responsible for +3 Million CAD yearly target. - Supervising, training, coaching and managing associate’s performance. - Communicating Sales, targets, promotions and reports on inventory levels. - Manage installations (Projects), resolve disputes, Work, manage and nurture relationships with and between store team, customers, contractors and vendors to unite efforts and expectations for store profitability and customers’ satisfaction. Skills utilized Cross-department coordination, Effective communication, Conflict resolution, Analysis and interpretation, Decision making, Stress tolerance, Influence, delegation and leadership, Inventory control, Loss prevention, Auditing skills, Diversity awareness, Process improvement and Safety orientation. Show less

Medical Representative

• Nov 2015 - Jan 2019

Main & Delegated Duties - Carried out medical promotional duties for the Chronic unit, targeting hypertension, diabetes and hyperlipidemia market. - Coordinate Sales and Marketing efforts as well as Continuous team engagement to meet targeted KPI parameters. - Assigned to analyze and calculate yearly, quarterly and monthly targets for the team, team members, geographical areas and accounts, as well as analyzing sales from all accounts in the country, identified trends, weaknesses and opportunities, propose actions and provide forecasts for the Medical Sales Department and Commercial Sales Department. Projects and Initiative - Participated in a 3-year CRM system project. Throughout the project I participated in meetings and workshops with teams from the world’s top CRM vendors including Oracle, Microsoft, SFE and SAP. (2018). - Project owner for a joint project between Sales, Marketing & Project Management divisions entitled “hypertensive patient Journey”. (May-July / 2017). - Initiated and personally executed an automation project using Excel to automate CRM and sales processes for the chronic sales department. - Compiled a 323-page manual for the training department to address higher level training topics for potential employees and managers. (10 Main topics – 61 Sub-topics). Trainings undertaken - Negotiation Skills - KAM (Key Account Management). - High Impact Selling. - I-Communicate. (Empathy, Emotional Intelligence…etc.) - Impactful Presentation Skills. - Strategic Selling Skills. Show less

Retail Store Manager - Bath & Body Works

• Oct 2014 - Nov 2015

- Coordinating between different support functions such as Finance, IT, Operations, Logistics, Maintenance, HR…etc.- Developing cross-learning and uniform standards for brand and company’s SOPs for different markets such as Kuwait, Dubai, Lebanon and Egypt via international sales and brand download meetings, and have been awarded two certificates of excellence.- Assigned by the Country Operations Manager to perform regular auditing visits to all Health and Beauty stores such as Victoria’s Secret, MAC Beauty, The Body Shop and VaVaVoom. Show less

Assistant Store Manager - Bath & Body Works

• Sep 2011 - Oct 2014

- Completed a management and leadership training with the Franchise owner (Limited Brands) in the United States.- Provided the team with training, motivation, coaching, and development plans.- Recruitment of staff and formulation of performance appraisals.- Responsible for communicating weekly operational feedback as well as performing regular business analysis.

Customer Care Representative

• Mar 2011 - Sep 2011

Supervisor

• Jul 2009 - Jan 2011