Ibraheem Majek

Systems Administrator at UrbanEd, Inc.
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Contact Information
us****@****om
(386) 825-5501
Location
Washington DC-Baltimore Area

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Dara Duguay

Ibraheem is a valued part of the team at CBA. He is dependable and very serious about his work. He has become skilled to do a highly technical job in a short period of time. We are lucky to have him.

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Credentials

  • App Customization Specialist Superbadge
    Trailhead by Salesforce
    Jul, 2022
    - Nov, 2024
  • Trailhead Ranger
    Trailhead by Salesforce
    Jul, 2022
    - Nov, 2024
  • Business Administration Specialist Superbadge
    Trailhead by Salesforce
    Jun, 2022
    - Nov, 2024
  • Salesforce Certified Administrator (SCA)
    Salesforce
    Jun, 2022
    - Nov, 2024
  • Salesforce Certified Administrator (SCA)
    Focus on Force
    May, 2022
    - Nov, 2024
  • AWS Certified Solution Architect Associate
    Amazon Web Services (AWS)
    Jun, 2021
    - Nov, 2024
  • AWS Certified Cloud Practitioner
    Amazon Web Services (AWS)
    Aug, 2020
    - Nov, 2024
  • AWSCP Whitepapers
    Udemy
  • AWS Certified Cloud Practitioner (LEGACY)
    Udemy
  • Linux Command Line Basics
    Udemy

Experience

  • UrbanEd, Inc.
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Systems Administrator
      • Sep 2021 - Present

      •Managed program enrollment and business processes using Salesforce ecosystem and product for streamlining workflow. •Met critical organization deadlines declaratively and automated solution with regard to electronic reporting and analytics. •Assisted with ongoing simplified and cost-effective ways to improve Urban Ed’s overall enrollment process. •Lead the continued management, design and implementation of Urban Ed and its social enterprise, TechResovle’s Salesforce Org (EDA), (NPSP) and/ or AWS platform. •Served as the frontline global admin to clients, staff and board members on Salesforce, AWS, Microsoft Azure platform and Microsoft Power Apps. •Assisted in other technology projects and enhancements for Urban Ed’s overall technical infrastructure. Show less

  • Life Stride Inc
    • United States
    • Mental Health Care
    • 1 - 100 Employee
    • Information Technology (IT) Consultant
      • 2019 - 2020

      •Installed and configured 50+ desktop computer operating systems and applications. •Troubleshoot network problems, diagnosed and solved hardware/ software issues which improved overall network capabilities by 70%. •Provided technical assistance ranging from system information and/or documentation to system configuration and problem resolution •Supported over 50+ users across all departments, configured and maintained PCs and servers for all end users. •Provided training and support to over 20 outsourcing staff for wide range of applications and software in Microsoft windows, Mac IOS and Linux. •Vast turn around within first 90 days by restructuring company's IT department work order correspondence between staff and IT department employees. Show less

  • Credit Builders Alliance
    • United States
    • Financial Services
    • 1 - 100 Employee
    • Bureau Services Specialist
      • Mar 2018 - Oct 2019

      •Prepared bureau application packages and provides technical assistance during setup for CBA core services such as Access and Reporter services utilizing Salesforce as (CRM) streamline. •Managed 40% e-OSCAR queues which monitors, confirm and correct data by contacting and verifying sensitive information with Reporter members, along with Metro2 monthly data submissions •Supported Dir of Training & Consulting, and Membership Director with data collection and tracking of member outcomes. •Managed and reported 40% CBA member's loan data on monthly basis to credit bureaus. •Presented keynote presentations to micro-lending organizations, and credit unions institution globally during CBA annual symposium, which increase clients and generate revenue for CBA products and services. Show less

  • Growth Management Services
    • Washginton D.C.
    • Research Analyst
      • 2013 - 2018

      •Identified client needs and established procedures in compliance with their standards. •Conducted 15+ projects with internal programs using internal database systems to assist with bidding on RFPs. •Developed and maintained broad, general institutional knowledge of primary clients/sponsors; culture, organization, and issues. •Installed and configured computer operating systems and applications which improved company operations. •Recognized for strong leadership and mastery of research analysis strategies through fast-track promotions and selection for high-priority initiatives. Show less

  • District Department of Transportation (DDOT)
    • United States
    • Truck Transportation
    • 200 - 300 Employee
    • Customer Care Specialist
      • 2010 - 2012

      • Maintained 65% above average customer satisfaction in post-call surveys. • Identified and assessed customers’ needs to identify and achieve high-level customer satisfaction. • Built sustainable relationships of trust with clients through open and interactive communication. • Handled complaints, provide appropriate solutions and alternatives within time limits; follow up to ensure resolution. • Troubleshoot system and network problems, diagnosed and solved hardware or software issues within (Call Center Dept.). • Became trusted resource through high-level problem-solving skills. • Solved customer issues with 20% more success than department average. Show less

Education

  • Full Sail University
    Bachelor of Science - (BS), Business Management
  • University of Maryland
    Business Management
  • Urban Ed IT Apprenticeship Program
    Information Technology
  • Trailhead by Salesforce

Community

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