Experience

Amadeus IT Pacific
• Australia
• IT Services and IT Consulting
• 100 - 200 Employee
• Network Controller

  • Jun 2018 - Present


Optus

• Australia
• Telecommunications
• 700 & Above Employee

• Network Engineer

  • Jul 2016 - Jun 2018

  Network Engineer, Division Operations and Assurance, at Optus (July 2016 –current) NMCCAN (network management center customer access network) Job description: Troubleshooting and managing faults for Optus Business, Wholesale and residential customers through ‘Integrated Fault Management System’ utilizing various network tools and network management systems (NMS). Trouble shooting on a layer 1 and 2 OSI model perspective for transmission related faults on multiple vendor equipment. Also engagement and liaising with both internal staff and external vendors, contractor’s as well as other wholesale providers to resolve customer faults Show less

• cadet engineer

  • Feb 2014 - Jul 2016

  The Engineering Cadet Program involves a rotation of on-the-job learning and TAFE/University studies for a three-year period. I joined the program straight out of high school I was employed by Optus at the age of 17. My experiences within the program have allowed me to grow and develop my skills and knowledge which has shaped who I am today.***As part of the program I have performed on-the-job rotations in:• Customer IP virtual private network (evolve IP-VPN) provisioning. Involved the activation of customer services.• Mobile radio engineering (MRE) in mobile service management team. Involved testing and reporting on Optus mobile service performance across Australia.• SA3 mobile capacity and coverage testing project.• Assurance IP core and platform engineering NMC (network management center) in OBI, CMI and VAS (Optus business internet, Consumer managed IP and Value added services). Involved the maintaining of Optus IP network.• Customer services assurance in the NMCCIP (network management center customer IP) and NMCCAN (network management center customer access network) teams. This involved trouble shooting and fixing Optus business customer, Optus wholesale customer and residential Optus customers access network faults. From a layer 1 and layer 2 level from NMCCAN perspective and also from a layer 3 perspective in the NMCCIP team***As part of the program I have gained the following qualifications:• Certificate 4 telecommunications network technology• Advanced diploma in network security • Graduate certification in engineering management Show less