Senior Business Development Manager

• Mar 2023 - Present

Client Retention Manager

• Jul 2021 - Dec 2022

•Managed a portfolio of Key Client accounts, ensuring high levels of customer satisfaction, retention, and revenue growth.•Conducted regular account reviews and needs assessments, identifying opportunities for Up-selling, cross-selling, and value-added services.•Led and managed a team of client retention specialists and customer service representatives, ensuring the delivery of exceptional service to clients.•Developed and executed client retention strategies to increase customer loyalty and satisfaction.•Conducted regular assessments of client needs and preferences, identifying opportunities for enhanced service delivery and personalized solutions.•Established and maintained strong relationships with key clients, acting as the primary point of contact for escalation and issue resolution.•Collaborated with cross-functional teams, including sales, marketing, and operations, to align client retention efforts with overall business objectives.•Analyzed data and performance metrics to identify trends, customer behavior, and areas for improvement.•Implemented targeted retention initiatives, such as personalized communications, loyalty programs, and value-added services.•Tracked and reported on key performance indicators (KPIs), including customer satisfaction, retention rates, and revenue growth.•Conducted regular training and development sessions to enhance the skills and knowledge of the client retention team.•Stayed up-to-date with industry trends, regulatory changes, and competitive landscape to inform retention strategies and initiatives. Show less

Claims Team Manager

• Nov 2018 - Jun 2021

•Proven ability to develop and implement strategies to optimize claims processes, improve accuracy•Strong leadership and team-building skills, with a track record of building and managing high-performing teams.•Excellent analytical and problem-solving abilities to identify process bottlenecks, implement corrective actions, and drive operational excellence.•Exceptional communication and interpersonal skills to collaborate effectively with internal stakeholders, external partners, and regulatory bodies.•Proficient in utilizing claims management software, data analytics tools, and reporting systems to monitor performance and drive data-driven decision-making.•Led and managed the overall claims operations of the HMO, overseeing a team of claims adjusters and support staff.•Developed and implemented strategic initiatives to improve claims processing efficiency, accuracy, and customer satisfaction.•Collaborated with cross-functional teams, including Finance, and compliance, to ensure seamless claims operations and adherence to regulatory requirements.•Prepared reports and presentations for senior management, providing insights into claims performance, operational challenges, and recommended solutions.•Managed a team of claims adjusters, overseeing the processing, adjudication, and resolution of healthcare claims.•Monitored claims inventory and implemented strategies to ensure timely and accurate claims processing.•Conducted regular quality audits to identify training needs, maintain compliance, and drive performance improvement.•Investigated and resolved escalated or complex claims issues, working collaboratively with internal and external stakeholders.•Provided guidance and support to claims adjusters in interpreting policy provisions,reimbursements and guidelines of the scheme.•Collaborated with IT teams to enhance claims management systems and automate manual processes. Show less

Executive Assistant To Chief Executive Officer

• Apr 2007 - Feb 2008

• Managed CEO's calendar, scheduling meetings, appointments, and events, ensuring efficient use of time and prioritizing conflicting requests. • Coordinated domestic and international travel arrangements for the CEO, including booking flights, accommodations, transportation, and preparing detailed itineraries. • Prepared and edited correspondence, emails, reports, and presentations on behalf of the CEO, ensuring accuracy and professionalism. • Organized and facilitated meetings, both internal and external, including preparing agendas, coordinating participants, taking minutes, and following up on action items. • Handled confidential information with utmost discretion and maintained filing systems, organized documents, and managed databases. • Conducted research, gathered data, and provided summaries, reports, and analysis on various topics as requested by the CEO. • Built and maintained relationships with key stakeholders, including board members, executives, clients, and partners. • Assisted in special projects, collaborating with cross-functional teams to achieve organizational goals. Show less