Experience

Illinois Department of Human Services

• Government Administration
• 700 & Above Employee

• Human Case Specialist

  • Mar 2019 - Present

  Manage a public assistance caseload by performing professional casework duties in all categories of assistance. Serves as part of a public assistance delivery network to verify clients are receiving appropriate services and supports as well as achieving welfare-to-work goals and other Welfare Reform goals and DHS initiatives. Completes case documentation, responds to electronic correspondence and makes entries into automated computer systems. Participates in discussions with other professional staff in the local office, the Regional Office and the division involving individual needs and receives recommendations regarding public assistance services and the availability of other temporary or long term support programs. Manage public assistance caseload such as Aid to Families with Dependent Children including earned income cases, Medical Assistance No Grant (MANG) including spend down cases, Aid to the Aged, Blind, and Disabled (AABD), Group Care, Food Stamps or other cases; learns to explain work incentive programs and to encourage client participation; learns to assist clients in resolving problems that interfere with work or educational opportunities. Show less



Chase

• United States
• Financial Services
• 700 & Above Employee

• Remittance Processing Specialist

  • Mar 2012 - Jun 2012

  Preparing batches of work by extracting checks and remittances from envelopes. Operating Imaging/Extraction Equipment (iTRAN, IBML, OPEX 7200, OPEX 150). Verifying negotiability of checks through customer specific instructions for processing. Re-associating check images to corresponding material while validating quality of images. Contributing to meeting team goals and working in all areas/departments of production as needed Preparing batches of work by extracting checks and remittances from envelopes Inputting data into the system while following standard operating procedures and customer specific instructions for processing Verifying negotiability of checks through customer specific instructions for processing Re-associating check images to corresponding material while validating quality of images Balancing/reconciling electronic and paper documentation Analyzing information to determine accuracy and completeness of work Conducting non-routine research Recommending procedural and workflow changes to enhance quality and productivity. Demonstrating proficiency in all complexities, processing modes and department equipment Maintaining site productivity and quality standards Contributing to meeting team goals in addition to individual responsibilities Ensuring that all customer and bank guidelines are followed as related to operations, internal audit and security, and general practices Effectively utilize teamwork behaviors Show less



H&R Block

• United States
• Retail
• 700 & Above Employee

• Tax Associate

  • Nov 2010 - Apr 2011

  Work with the tax team to ensure the various components of the tax process are performed - including tax planning, client interaction, and performing special tax projects. Stay aware of general business trends or issues in order to professionally represent and apply this knowledge to the client's solutions, potentially developing new or additional business for the Firm. Prepare accounting-related reports through a paperless office environment. Attend professional development and training seminars on a regular basis. Adhere to the highest degree of professional standards and strict client confidentiality. Check data input or verify totals on forms prepared by others to detect errors in arithmetic, data entry, or procedures. Compute taxes owed or overpaid, using adding machines or personal computers, and complete entries on forms, following tax form instructions and tax tables. Interview clients to obtain additional information on taxable income and deductible expenses and allowances. Prepare or assist in preparing simple to complex tax returns for individuals or small businesses. Review financial records such as income statements and documentation of expenditures in order to determine forms needed to prepare tax returns. Use all appropriate adjustments, deductions, and credits to keep clients' taxes to a minimum. Calculate form preparation fees according to return complexity and processing time required. Consult tax law handbooks or bulletins in order to determine procedures for preparation of atypical returns. Furnish taxpayers with sufficient information and advice in order to ensure correct tax form completion. Show less



Joyner and Associates

• Consumer Services
• 1 - 100 Employee

• Finance Intern

  • Feb 2010 - Sep 2010

  Budget and forecast monitoring. Monthly and quarterly reporting Paying our suppliers accurately and on-time. Raising invoices/collecting income when it is due. Cash flow monitoring Entering transactions on our accounting software, undertaking bank reconciliations, processing staff expenses, paying money into the bank, dealing with petty cash etc Assisting with preparation for and during the annual audit Working with us to enhance and improve our financial management systems Routine administrative tasks - Drafting funding raising bids/applications Show less



Sterling Bank

• Nigeria
• Banking
• 700 & Above Employee

• Head Of Operations

  • Apr 2004 - Jan 2009

  Performed as assistant branch manager. Directed branch through the successful adaptation to latest computer system, procedures and products resulting in improved client service, more available records and good account report creation. Effectively established procedures and policies leading membership of a Nigerian bank. Handled the organization with complete P&L responsibilities, reporting to branch operations. Evaluated present market conditions to decide resource allocation to different products and services. Designed employee schedules, appointed temporary workforce for a busy seasons. Produced thorough budgets for the number of operations, tracked the actual expenditures and reviews exceptions. Trained and handled 15 employees and attained the significant improvements in their productivity. Managed operational processes and controls to ensure the banking center maintained a high level of quality as related to customer information and compliance standards. Conducted sales meetings. Processed and established new account applications to expand bank customer base. Followed through on all referrals and also referred business to other areas of the bank. Performed all duties assigned to a Personal Banker. Appraised loans and advances for customers. Audited and reconciled the branch’s book of accounts. Compiled batches and applied customer checks to customer accounts. Contacted customers when necessary to determine proper payment application. Maintained customer files and all related information in computer system. Assisted with questions regarding balancing problems with cash report. Assisted with month end processes as needed. Verified payments and ensured that all required paperwork is accurately completed. Show less



Wema Bank Plc.

• Nigeria
• Banking
• 700 & Above Employee

• Head of Accounts &Admin /Assistant Banking Operations Manager

  • Aug 1998 - Apr 2004

  Managed regular branch operations, containing teller line as well as new accounts. Handled vault operations. Guided new tellers. Kept in depth records of all industry activities to attain the regulatory needs. Trained and handled a number of managers and built operational principles. Visited several company locations frequently to ensure smooth processes. Designed employee schedules, appointed temporary workforce for a busy seasons. Created accounting systems as well as bookkeeping processes Opened, maintained and closed all account types. Created and implemented audit plan to target companies. Provided excellent customer service by answering questions Developed valuation and other complex financial models. Maintained good customer relations. Show less