General Manager

• Apr 2021 - Present

ROLE: Proud to be leading the EFTEX business, and an extremely capable and highly experienced team of payments service and support professionals to enable our Customers (ATM and POS terminal owners and E-Commerce merchants) in Australia, Hong Kong, the Philippines and New Zealand to provide their Customers with highly relevant, innovative, secure and reliable payment solutions. ROLE: Proud to be leading the EFTEX business, and an extremely capable and highly experienced team of payments service and support professionals to enable our Customers (ATM and POS terminal owners and E-Commerce merchants) in Australia, Hong Kong, the Philippines and New Zealand to provide their Customers with highly relevant, innovative, secure and reliable payment solutions.

Head of Strategic Projects

• Nov 2019 - Nov 2020

ROLE Ensure our Personal and Business Customers enjoy a consistently great, reliable and convenient payments and transaction banking self-service experience at the least cost to serve. Business development and strategic relationship management of Westpac ATM Customer relationship. Deliver strategic projects from concept/ definition phase, development and implementation through to handover to run teams, within scope, budget, timeline and the highest quality and service standards. ROLE Ensure our Personal and Business Customers enjoy a consistently great, reliable and convenient payments and transaction banking self-service experience at the least cost to serve. Business development and strategic relationship management of Westpac ATM Customer relationship. Deliver strategic projects from concept/ definition phase, development and implementation through to handover to run teams, within scope, budget, timeline and the highest quality and service standards.

Amateur Senior Football Referee

• Feb 2014 - Sep 2020

ROLE: Bring a professional approach to refereeing amateur football matches. Ensure the game is enjoyed by all who play within the rules and spirit of the game, show respect for others and display good sportsmanship. Mentor and support new referees ROLE: Bring a professional approach to refereeing amateur football matches. Ensure the game is enjoyed by all who play within the rules and spirit of the game, show respect for others and display good sportsmanship. Mentor and support new referees

Head of Strategy and Transformation, ATMs and Customer Self Service Devices

• Dec 2017 - Nov 2019

ROLE: Ensure our Personal and Business Customers enjoy a consistently great, reliable and convenient payments and transaction banking self-service and assisted service experience at the least cost to serve. ROLE: Ensure our Personal and Business Customers enjoy a consistently great, reliable and convenient payments and transaction banking self-service and assisted service experience at the least cost to serve.

Director Strategic Accounts Development and Westpac Issuing Relationship Management

• Aug 2016 - Nov 2017

ROLES: Leverage Amex global and local expertise to profitably grow, optimise and manage Amex's market leading card issuing partnership (consumer and business rewards credit cards) with Westpac Group

Small Business Cards SME and Business Development Leader

• Jun 2015 - Jul 2016

ROLE:Identify, negotiate, plan and deliver customer experience, card payment and rewards initiatives that profitably accelerate growth in Amex cardmembers and spend across the four major Australian bank's small business card programmes.

New Strategic Partnerships Director - B2B and B2C (A/NZ)

• Jul 2013 - Dec 2014

ROLE: Grow Amex card spend by identifying and procuring significant, profitable, strategic B2B and B2C partnerships (Amex card acquisition and merchant acceptance opportunities) with focus on the top 100 Australian, NZ and global companies with a strong, trusted brand and large “marketable” base of relevant business or personal card prospects. ROLE: Grow Amex card spend by identifying and procuring significant, profitable, strategic B2B and B2C partnerships (Amex card acquisition and merchant acceptance opportunities) with focus on the top 100 Australian, NZ and global companies with a strong, trusted brand and large “marketable” base of relevant business or personal card prospects.

Product Portfolio Head and Financial Services Business Owner, Australia, NZ, Hong Kong & India

• May 2006 - Dec 2012

ROLE: Design, launch and run a “Woolworths” customer centric financial services business that delivers increased customer loyalty and spend to Woolworths core retail businesses. Woolworths Group Financial Services was a start-up financial services business for Australia’s largest retailer. ROLE: Design, launch and run a “Woolworths” customer centric financial services business that delivers increased customer loyalty and spend to Woolworths core retail businesses. Woolworths Group Financial Services was a start-up financial services business for Australia’s largest retailer.

National Sales Manager & Key Strategic Accounts Leader, Aust, NZ & PNG

• Aug 2004 - Apr 2006

ROLE: Identify opportunities, inspire, lead and support a geographically diverse Sales and Account Mgt team and support areas (locally and offshore) to profitably win and realise sales opportunities, significantly grow revenues and ATM market share. ROLE: Identify opportunities, inspire, lead and support a geographically diverse Sales and Account Mgt team and support areas (locally and offshore) to profitably win and realise sales opportunities, significantly grow revenues and ATM market share.

Strategic Project Leader

• Jan 2003 - May 2004

ROLE:Develop strategic options for My Card credit card portfolio. Obtain Cuscal and member Credit Union ExCo and Board approval of recommended strategy and implementation plan. Led the portfolio sale and establishment of a new co-brand distribution partnership.

Head of Card Issuing (Credit & Debit) Merchant Acquiring, Payments, ATMs and Cash

• May 2001 - Sep 2003

ROLE: Deliver customers (member credit unions and their members) with highly relevant, profitable products and services. Streamline, automate and ensure highly efficient acquisition, services and support processes. Achieve greater levels of customer satisfaction and support for Cuscal products and services.

Numerous sales, business, product, technology, operations, training and business manager roles

• Nov 1980 - May 2001

ROLES: Roles spanning Product Sales and Service/ Consumer Finance Product, Process and Policy Design, Development and Management/ Consumer Financing Systems Development and Management/ Management of training and operational support functions for staff at 5 state-based Loan Processing Centres: • Primary business product, process and business systems lead in designing and re-engineering business processes, rationalising lending systems, developing product and customer segmentation strategies, end to end product value chain analysis, developed new business models, customer acquisition & retention frameworks.

Golf Caddy Australian PGA Tour

• 1976 - 1984