Experience

Marketing Ideas For Printers

• United States
• Printing Services
• 1 - 100 Employee

• Tier 2 Website Support Representative

  • Oct 2020 - Present

  -Assigned Tier 2 tickets to the Technical Support Staff as necessary. -Tickets assigned to me included (but not limited to) website design changes, domain transfers, intermediate functionality bugs, and email hosting issue.- Worked closely with our development team and custom programmers to identify and solve higher level functionality issues.- Performed QA Testing on any new features implemented as part of the Go-Live Process. -Assigned Tier 2 tickets to the Technical Support Staff as necessary. -Tickets assigned to me included (but not limited to) website design changes, domain transfers, intermediate functionality bugs, and email hosting issue.- Worked closely with our development team and custom programmers to identify and solve higher level functionality issues.- Performed QA Testing on any new features implemented as part of the Go-Live Process.



Camden County Board of Commissioners

• United States
• Government Administration
• 1 - 100 Employee

• IT / AV Help Desk Technician

  • May 2020 - Oct 2020

  - Assigned tickets to the IT staff as they came in, depending on the severity of the issue. - Troubleshot and fixed a variety of hardware and software problems for users within the company.- Worked within a Service Level agreement of 3 days on previously mentioned tickets.- Used Remote Desktop Sessions to limit contact with people as much as possible during the ongoing Covid-19 Pandemic. - Assigned tickets to the IT staff as they came in, depending on the severity of the issue. - Troubleshot and fixed a variety of hardware and software problems for users within the company.- Worked within a Service Level agreement of 3 days on previously mentioned tickets.- Used Remote Desktop Sessions to limit contact with people as much as possible during the ongoing Covid-19 Pandemic.



South Georgia Tormenta FC

• United States
• Spectator Sports
• 1 - 100 Employee

• Assistant Director, IT Specialist

  • May 2019 - Aug 2019

  - Work as webmaster and make small changes and updates to the Tormenta FC official website. - Assist with brainstorming phase of a potential mobile application that may be developed in the near future.- Work with management team to help streamline certain IT processes around the office.- Do basic help desk tasks needed for the organization, such as... - Installations of software such as Microsoft Office products. - Basic troubleshooting of small hardware and software problems. - etc.- Other basic intern tasks that help facilitate team success, such as... - Helping with setup and take down for games to help build a relationship with staff. - Working all home games in whatever area needed to help said games run smoothly.



Camden County Board of Commisioners

• United States
• Government Administration
• 1 - 100 Employee

• IT Intern

  • May 2017 - Aug 2017

  -Completed an audit over the entire counties computer systems with a database management software. - Worked with supervisors to complete basic tasks such as troubleshooting in both hardware and software of computers.- Wrote polices and processes to help streamline computer audits in the future.- Completed other minor internship tasks around the office. -Completed an audit over the entire counties computer systems with a database management software. - Worked with supervisors to complete basic tasks such as troubleshooting in both hardware and software of computers.- Wrote polices and processes to help streamline computer audits in the future.- Completed other minor internship tasks around the office.