Experience

Gold Mountain Communications

• United States
• Telecommunications
• 1 - 100 Employee

• Chief Operations Officer

  • Jul 2021 - Present

  Springfield, Missouri, United States

• Chief Operations Officer

  • Jul 2021 - Present

  Springfield, Missouri, United States

• Senior Vice President

  • Jan 2015 - Jul 2021

  Springfield



Gold Mountain Communications, LLC

• Vice President

  • May 2009 - Jan 2015

  Gold Mountain Communications, LLC is a new company established in Springfield, MO, in May 2009. We are a full service inbound/outbound contact center serving the Vacation Ownership industry.



Maxim Healthcare Staffing

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Recruiter

  • Mar 2009 - May 2009

  My major responsibility is to recruit and hire healthcare professionals for skilled and unskilled nursing which includes RNs, LPNs, CNAs, and Home Health Aides. Our business is predominantly made up of individuals who are on Medicaid and have a need for in-home assistance.



Wyndham Vacation Ownership

• United States
• Hospitality
• 700 & Above Employee

• Director

  • Jan 2008 - Mar 2009

  Primary responsibilities are to manage and direct reservations and customer care for marketing of potential timeshare owners. Our department is made up of 120 plus employees which are responsible for servicing over 55,000 tours which will lead to $64 million in timeshare sales in 2008.

• General Manager

  • Apr 2005 - Jan 2008

  Manage and direct personnel that included confirmations and an inbound and outbound reservation team consisting of 100 plus employees.



Fairfield Resorts

• Travel Arrangements
• 1 - 100 Employee

• Sales Supervisor

  • May 2004 - Apr 2005

  Led an outbound telemarketing sales team consisting of 32 sales representatives, an integration supervisor, and quality assurance manager with a purpose of selling overnight vacation packages for the solicitation of timeshare sales.

• Integration Supervisor & Quality Assurance Manager

  • Aug 2000 - May 2004

  As a Integration Supervisor, my responsibilities included new trainee orientation, development of tenured and new representatives, coaching and feedback, and production requirements. As a Quality Assurance Manager, I was responsible for third party verification to ensure quality of the package sale and the sell of additional vacation package.



Wilkerson Insurors

• Property & Casualty Insurance Agent

  • Jan 1998 - Aug 2000

  Licensed Property and Casualty Insurance Agent at independent firm working with 30 plus independent insurance companies.