Experience

Fleet Response

• United States
• Insurance
• 100 - 200 Employee

• Business Analyst / Product Owner

  • Dec 2019 - Present

  Independence, Ohio, United States In my current role, I serve as a crucial liaison between IT and various operational and business departments, expertly facilitating communication and collaboration. As the Agile product owner, I meticulously define user stories and project outlines to align IT solutions with customer needs and drive business value. My responsibilities include project management, backlog prioritization, and continuous communication to ensure project success. I also actively support internal functions, optimize… Show more In my current role, I serve as a crucial liaison between IT and various operational and business departments, expertly facilitating communication and collaboration. As the Agile product owner, I meticulously define user stories and project outlines to align IT solutions with customer needs and drive business value. My responsibilities include project management, backlog prioritization, and continuous communication to ensure project success. I also actively support internal functions, optimize processes, and coordinate end-user testing. Show less



Learning Circle Software

• United States
• Education Administration Programs
• 1 - 100 Employee

• Scrum Master / Business Analyst

  • Sep 2016 - Dec 2019

  Westerville, Ohio I work with School Districts and Agencies to help set up and verify their information in the Learning Circle Application. I work closely with our users to determine possible enhancements to help utilize data better to enhance the performance of the students we help serve, and relay this information back to the development team. I also help with District and Agency training as well as monitor the site on a daily basis for data integrity. Finally, I work with development and leadership to… Show more I work with School Districts and Agencies to help set up and verify their information in the Learning Circle Application. I work closely with our users to determine possible enhancements to help utilize data better to enhance the performance of the students we help serve, and relay this information back to the development team. I also help with District and Agency training as well as monitor the site on a daily basis for data integrity. Finally, I work with development and leadership to determine product priority to determine sprint items on a weekly basis. Show less



Future Ready Five

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Business Analyst

  • Sep 2016 - Jul 2018

  Columbus, Ohio I work with School Districts and Agencies to Help set up and verify their information in the Learning Circle Application. I help with District and Agency trainings as well as monitor the site on a daily basis for data integrity. I also work closely with our users to determine possible enhancements to help utilize data better to enhance the performance of the students we help serve, and relay this information back to the development team. Finally, I work with development and leadership to… Show more I work with School Districts and Agencies to Help set up and verify their information in the Learning Circle Application. I help with District and Agency trainings as well as monitor the site on a daily basis for data integrity. I also work closely with our users to determine possible enhancements to help utilize data better to enhance the performance of the students we help serve, and relay this information back to the development team. Finally, I work with development and leadership to determine product priority to determine sprint items on a bi-weekly basis.

• Customer Support Technician, Executive Assistant to President

  • Sep 2016 - Jul 2017

  Columbus, Ohio Area



Giant Eagle, Inc.

• United States
• Retail Groceries
• 700 & Above Employee

• File Maintenance Specialist

  • Aug 2008 - Sep 2016

  North Royalton, Ohio Promote customer loyalty by maintaining the pricing integrity of products to ensure customer requirements are met. Maintain and apply item pricing by performing price updates in store departments. Provide support to retail POS system. This was accomplished by preparing weekly store price changes in accordance with store advertisements which included shelf tag maintenance as well as display signage throughout the store. Other tasks included weekly audits to insure pricing integrity… Show more Promote customer loyalty by maintaining the pricing integrity of products to ensure customer requirements are met. Maintain and apply item pricing by performing price updates in store departments. Provide support to retail POS system. This was accomplished by preparing weekly store price changes in accordance with store advertisements which included shelf tag maintenance as well as display signage throughout the store. Other tasks included weekly audits to insure pricing integrity, assisting with store inventories, providing basic IT support for POS and Scale software in other departments, and participating in daily store objective meetings. Our department also received consistent no errors on semi-annual Price Accuracy Certifications done by state auditors. I was also responsible for store wine department and working with local vendors to insure product availability. I also participated in weekly store teleconferences to hear store updates and pending promotions. Show less



The Ohio State University

• United States
• Higher Education
• 700 & Above Employee

• Resident Advisor

  • Aug 2013 - May 2015

  Mack Hall Resident Advisors are peer leaders who supervise others living in our residence halls. I was often utilized as a first resource for others with academic, institutional, or personal questions. Some of my responsibilities included building floor and building community, enforcing policy, collaborating with co-RA's and building staff to determine best practices and procedures, working at the front desk in a customer (resident) support role, and staying up to date on campus activities and… Show more Resident Advisors are peer leaders who supervise others living in our residence halls. I was often utilized as a first resource for others with academic, institutional, or personal questions. Some of my responsibilities included building floor and building community, enforcing policy, collaborating with co-RA's and building staff to determine best practices and procedures, working at the front desk in a customer (resident) support role, and staying up to date on campus activities and information to distribute to residents. RAs are also trained in tools for engaging in difficult conversations/facilitating conflict mediation, as well as ways to grow critical thinking and problem solving skills. During my 2 years, I maintained email communication on a weekly basis to all residents of my floor, made countless recommendations for ways for students to get involved on campus, and served as a student supervisor for the Mack and Canfield Hall councils which planned events for the joined residence halls to support student engagement. Show less