Experience

KIVORK

• Moldova
• IT Services and IT Consulting
• 200 - 300 Employee

• QA Analyst

  • Dec 2019 - Present

  - Compiled data on quality issues and vulnerabilities, reporting all findings to CRM Department with suggestions for improvement. - Monitoring incoming & outgoing calls, chats and other communication channels with the customers. - Reviewing sales agents’ notes in CRM for accuracy. - Complied assessment for Sales Agents. - Prevented the negative outcome of agents’ performance. - Compiled data on quality issues and vulnerabilities, reporting all findings to CRM Department with suggestions for improvement. - Monitoring incoming & outgoing calls, chats and other communication channels with the customers. - Reviewing sales agents’ notes in CRM for accuracy. - Complied assessment for Sales Agents. - Prevented the negative outcome of agents’ performance.



International Travel Network

• United States
• Travel Arrangements
• 300 - 400 Employee

• Travel Agent

  • Jun 2018 - Aug 2019

  - Providing customer service in English. - Writing reports. - Keeping deadlines. - Working on Appolo, Amadeus (GDS) system. - Providing customer service in English. - Writing reports. - Keeping deadlines. - Working on Appolo, Amadeus (GDS) system.



Republican Volonteer Center

• Кишинёв, Молдавия

• Project Manager

  • Sep 2014 - Feb 2016

  Constitute the logistic of projects and activities. Writing reports. Projects promotion and advertising. Constitute the logistic of projects and activities. Writing reports. Projects promotion and advertising.