Experience

Global Upholstery Solutions Limited

• United Kingdom
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Upholsterer

  • Apr 2017 - Present

  Working in a team of five upholsters my first role is as an upholsterer working to high standards of quality and deadlines, I upholster a range of different products from Stannah seating parts to cinema seats and bench seats to massage table parts. Working to different job orders I am trained on a Gerber cutting machine which I then select the correct fabric for the job and cut all the required parts. I am also trained on the C-Gex systems upholstery press which I place the upholstered products on that have glue sheets inside to eliminate the drumming of the fabric and to mould the fabric into shape. From time to time I am also called on to demonstrate what the C-Gex can do for potential clients all the time explaining the whole process as it happens. I am also proficient at doing daily checks and doing most repairs when necessary. I am also on a driving list so I have delivered orders to customers and also finished off some upholstery jobs as well as installing on location Show less



Self employed

• Andover, Hampshire, United Kingdom

• Private hire driver

  • Oct 2008 - Apr 2017

  Working as self-employed driver within the Andover area, and occasional long distance taxi calls to airports. Working in the office taking telephone calls for new bookings, liaising with other drivers to schedule collections and routes. Improving and advising on marketing to improve businessy Working as self-employed driver within the Andover area, and occasional long distance taxi calls to airports. Working in the office taking telephone calls for new bookings, liaising with other drivers to schedule collections and routes. Improving and advising on marketing to improve businessy



Hero insurance services

• Andover, Hampshire, United Kingdom

• Sales Advisor

  • Jan 2006 - Oct 2008

  Working in a team of nine sales advisors providing quotes and selling different types of insurance. Following the guide lines set out by the Financial Services Authority regarding the selling of a financial product as well as the Data Protection Act and the companies own policies. Completing sales leads effectively under pressure ensuring able to attain the weekly sales targets. All calls being monitored and graded for telephone manner and customer service. • Awarded employee of the month for handling consistent high level of calls. • Ability to manage difficult customer enquiries in a polite and professional manner • Able to be assertive when required, but also empathising with customer situation Promoted to team leader managing new trainee employees. Helping and assisting the first month of customer calls managing issues as necessary. Created individual and team targets and help with motivation to maintain continued level of service delivery. Project Manager for a new sales product, Creating a training plan to ensure all staff receive the necessary training to be able to deal with the new calls and ensure they all have access to the new systems needed. Show less



Tesco

• United Kingdom
• Retail
• 700 & Above Employee

• Skilled baker

  • Jan 2001 - Jan 2006

  Working as part of a team of eleven bakers, various duties including; ensuring all machinery is in working order and sufficient stock for the day ahead. Managing equipment maintenance, and liaise with engineers who service the equipment to advise on equipment failure and assist in support as necessary. Working to and maintaining strict quality guidelines, prioritise daily workload schedules Communicate with senior management on daily priorities and department targets. Assisting other departments as necessary when resource was limited or during business periods to reduce customer queues. Show less



Sky in home service

• Winchester, Hampshire, United Kingdom

• Installer

  • Jan 2000 - Jan 2001

  Working within a team of engineers with responsibility for the installation of Sky Digital receiving equipment throughout the South of England. The installations were required to meet prescribed quality standards; therefore a keen eye for detail is essential. As a responsible member of the team, I worked individually and unsupervised on a regular basis. As a representative of Sky, it was expected that customer requirements and expectations were exceeded. Working within a team of engineers with responsibility for the installation of Sky Digital receiving equipment throughout the South of England. The installations were required to meet prescribed quality standards; therefore a keen eye for detail is essential. As a responsible member of the team, I worked individually and unsupervised on a regular basis. As a representative of Sky, it was expected that customer requirements and expectations were exceeded.



British Army

• Armed Forces
• 700 & Above Employee

• Royal engineer

  • Jan 1997 - Jan 2000

  As reliable and self-motivated individual, with an interest in electronics, qualified telecommunications engineer. Maintaining and assembling communications equipment with particular expertise in the installation of HF, VHF and UHF radio equipment. As reliable and self-motivated individual, with an interest in electronics, qualified telecommunications engineer. Maintaining and assembling communications equipment with particular expertise in the installation of HF, VHF and UHF radio equipment.



Jasmin plc

• Winchester, Hampshire, United Kingdom

• Bingo caller and cashier manager

  • Jan 1995 - Jan 1997

  This was an interesting and varied role, gaining invaluable experience of dealing with the public and ensuring that customer service levels were maximised. I was responsible for the management of a team of five staff, ensuring that any training requirements were identified and addressed. In addition to this, I managed all cash transactions, ensuring that all customer entrance fees and payments were reconciled on a daily basis and I had responsibility for the payment of winning. This was an interesting and varied role, gaining invaluable experience of dealing with the public and ensuring that customer service levels were maximised. I was responsible for the management of a team of five staff, ensuring that any training requirements were identified and addressed. In addition to this, I managed all cash transactions, ensuring that all customer entrance fees and payments were reconciled on a daily basis and I had responsibility for the payment of winning.