Ian Winters
Director of Service and Support at VEI Global Ltd- Claim this Profile
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Bio
Niall Lanigan
Ian is committed and dedicated, hard working and loyal member of the VEI team. When working on a task he will give 100% of his time and if a person is required to go the extra mile, stay late on a job, or come into work early Ian would have no problem in being that person. He is very knowledgable and has a great passion for what he does. Aside from work, Ian is a friendly, kind, generous person, with a great sense of humour.
Niall Lanigan
Ian is committed and dedicated, hard working and loyal member of the VEI team. When working on a task he will give 100% of his time and if a person is required to go the extra mile, stay late on a job, or come into work early Ian would have no problem in being that person. He is very knowledgable and has a great passion for what he does. Aside from work, Ian is a friendly, kind, generous person, with a great sense of humour.
Niall Lanigan
Ian is committed and dedicated, hard working and loyal member of the VEI team. When working on a task he will give 100% of his time and if a person is required to go the extra mile, stay late on a job, or come into work early Ian would have no problem in being that person. He is very knowledgable and has a great passion for what he does. Aside from work, Ian is a friendly, kind, generous person, with a great sense of humour.
Niall Lanigan
Ian is committed and dedicated, hard working and loyal member of the VEI team. When working on a task he will give 100% of his time and if a person is required to go the extra mile, stay late on a job, or come into work early Ian would have no problem in being that person. He is very knowledgable and has a great passion for what he does. Aside from work, Ian is a friendly, kind, generous person, with a great sense of humour.
Experience
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VEI Global Ltd
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Ireland
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Telecommunications
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1 - 100 Employee
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Director of Service and Support
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Nov 2010 - Present
VEI Global is a market leader in providing innovative technology services and support solutions. We excel in delivering multi-site IT deployment projects across all sectors around the globe. Our focus is on providing the best support service capabilities, where all requests are managed 24/7.We can handle any ICT challenges and are experts in networks, logistics, infrastructure and service delivery. • Corporate/Guest Wi-Fi• Circuit Connectivity/VoIP• LAN/WLAN Transformation• IPT – Unified Communications & Collaboration, Contact Centre, Call recording• IC - Integration Centre• Managed ServicesI am the current Director of Support in VEI Global, looking after the day to day running of the service side of VEI Global’s business. I manage VEI Global's Expert Service desk and tier two support desk. Another part of my role is to manage all priority incidents and escalations personally. My key targets are to develop and maintain strong and lasting relationships with VEI Global’s customers and to drive process improvement within VEI Global to make our customers experience second to none.
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Support Specialist
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May 2010 - Nov 2010
Applications Support Specialist Applications Support Specialist
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Support Specialist
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May 1999 - May 2010
Service and project engineer specialising in Siemens applications. Service and project engineer specialising in Siemens applications.
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Education
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1996 - 1998
Dublin Institute of Technology
Diploma, Telecommunications
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