Experience

One Beyond

• United Kingdom
• Retail
• 100 - 200 Employee

• Infrastructure Lead - Internal IT

  • Sep 2022 - Present

• Infrastructure Engineer

  • Jun 2021 - Sep 2022

  Managing support requests for over 350 employees. My key Responsibilities - Supervising daily operations of network , server and cloud infrastructure.Aligning group IT infrastructure with current and future business requirements and goals.Managing IT budgets, forecast, handling cash flow and enforcing cost-effectiveness.Evaluating risk, developing network recovery and backup processesAssessing and purchasing new and replacement hardware.Assuring that IT activities are within the limits of applicable laws, codes and regulations, ensuring we adhere to our ISO27001 requirements. Testing, troubleshooting and adjusting information systems to operate effectively.Implementing security of the network, data and its storage and communication systems. Show less

• Junior Infrastructure Engineer

  • Sep 2018 - Jun 2021

  Infrastructure Engineer, working to provide the best service, the current pandemic has transitioned me to supporting 200 employees & the challenges of home working over 3 offices & 2 countries.Previous Experience had aided me to successfully assist workers in their issues with Connectivity & QoS to visualise the problem & find a satisfactory outcome in a timely manner.Managing hardware & Implementing changes to the networking to facilitate the most efficient working experience whether at home or working in the office. -Configuration & implementation of IP phones for key workers at home to ensure seamless transition from office to home working. -Ground up configuration & on time delivery of a fully functioning infrastructure to our new overseas office. -Fault resolution, User Management, Remote managemnt, Cisco CLI, Meraki, Windows AD, Azure AD, Powershell, bulk user creation and administraton, Autopilot, Sharepoint, Visual Studio Support, VMware, Microsoft server 2016 (Win10), Windows 10, SQL server Support, Hardware Delivery. Show less



SHEELING CLOSE MANAGEMENT COMPANY LIMITED

• United Kingdom
• Facilities Services

• Director

  • Aug 2018 - Present

  Chairman for the board of directors, My main responsibilities are upholding the covenants of the TP1, acting impartially and putting the interests of the Management company first, collecting Service Charge, managing accounts, ensuring service charge accounts are up to date, FME1 legal documentation, resolving disputes, setting yearly budgetary estimates, book keeping, managing contractors, insurances, site health & safety & protection of the managed areas. Chairman for the board of directors, My main responsibilities are upholding the covenants of the TP1, acting impartially and putting the interests of the Management company first, collecting Service Charge, managing accounts, ensuring service charge accounts are up to date, FME1 legal documentation, resolving disputes, setting yearly budgetary estimates, book keeping, managing contractors, insurances, site health & safety & protection of the managed areas.



Andrew Page - The Autoparts People

• Automotive
• 100 - 200 Employee

• General Assistant

  • Jun 2016 - Sep 2018

  General assistant to the Hub Branch Manager to provide cover in all aspects of the business, Telesales, merchandising, retail, stock management, deliveries, staff absences in satellite stores. General assistant to the Hub Branch Manager to provide cover in all aspects of the business, Telesales, merchandising, retail, stock management, deliveries, staff absences in satellite stores.



Kelly Communications Ltd.

• Nigeria
• Information Technology & Services
• 1 - 100 Employee

• Fibre networks Engineer

  • Feb 2015 - Jun 2016

  - Pulling and Jointing BFT & Monobore for Coff. - Finding practical on the ground solutions for the swift competion of customer & spine connections on the Openreach network. Strong team working. - Delivering fast, safe & time critical connections in a self managed environment inline with Openreach core method statement & Quality control. - Liaising directly with Openreach to give real time updates on status & network fault resolution.

• Telecoms infrastructure Engineer

  • Jun 2011 - Feb 2015

  (FVR) Fault Volume Reduction Project – Replacing Obsolete overhead and underground Joints & Cabling.(NGA) Next Generation Access Project – Upgrading Residential & Business onto FTTC Broadband Solutions.(MDF) Main Distribution Frame - Awareness of wiring principles.Coaxial, Cat5 and Telephone Installation, extension and repair..Troubleshooting installation related issues by management. This has meant being called down to mentor junior engineers as part of the Fibre Cornwall Project. My expertise has been recognised by management and staff and has meant that the team has delivered more productively through my leadership.Completed installations for Reading University, Legal and General. This has involved in working within large server rooms and has involved security checks to ensure confidentiality.Co-operative assistance with the exchange to provision replacement or new Exchange connections to the cabinet.Experienced in delivering aerial cabling solutions for businesses and residential clients.Fault Diagnosis & Resolution within time pressured environment.NARSWA street work accredited. Show less



Pacific Retail Limited T/A Motor World

• Branch Manager Andover

  • Mar 2007 - Feb 2011

  Developed exciting sales opportunities through visual displays and merchandising. This grew store sales by 3% in Q1 of 2011 and increased customer repeat business through enhancing customer service processes. One of my stores became a flagship store for the group by making the most sales. Forged valuable partnerships by building relationships with trade customers. Made management decisions on stock profiling to maximise growth to match market trends. Customer support and grievance resolution where I demonstrated strong customer service and communication skills, which as mentioned above led to repeat business for the group. Show less



Jupiter Systems

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Technology Manager & Installation Engineer

  • Jan 2006 - Jan 2007

  My roll when I joined the company was to set up a reliable department for the exchange & return of faulty technical equipment inside the warranty period to ultimately return maximum revenue back into the business to support the ongoing development of the business. This was achieved by developing and implementing procedures & databases to catalogue incoming items & progress through to issue resolution. In a one year period I personally returned in excess of £75,000 back to the technical side of the business. As a Dell reseller it became increasingly important to become confident with the technology & so trained myself to the level of a Dell service engineer to facilitate the easy transition of warranty parts. All this led my department into being the test bed for all future installations, so that they could be laid out, & fully soak tested with all machines & servers connected together & configured correctly before final installation much reducing the time spent at site. Through all of the above achievements I became heavily involved in the training of new employees & implementation of training software installed on my stock of backup machines. I wrote key additions to the training manuals facilitating access for non company employees to easily negotiate the complex installation process of our in house software. Show less


Cobra Installations Ltd
• Telecommunications
• 1 - 100 Employee
• Telecomunications & Data systems Engineer

  • Oct 2004 - Feb 2006

Charterhouse School
• United Kingdom
• Education
• 100 - 200 Employee
• Junior Network Administrator

  • Aug 2001 - Sep 2002