Experience

NationaLease - Autow Nationalease Truck Rental & Leasing Inc.

• Director of Lease Sales

  • Jan 2014 - Present

  Responsible for growing new full service lease revenue by proactive lead generation, conduct fleet operations analysis, develop and present cost effective solutions proposals, and negotiate and close long-term contracts. Attentive and vigilant face-to-face contact with key decision makers of existing accounts, with an emphasis on customer satisfaction and retention. Partner with several out-side venders to provide competitively priced equipment. Work cross-functionally with maintenance, rental,… Show more Responsible for growing new full service lease revenue by proactive lead generation, conduct fleet operations analysis, develop and present cost effective solutions proposals, and negotiate and close long-term contracts. Attentive and vigilant face-to-face contact with key decision makers of existing accounts, with an emphasis on customer satisfaction and retention. Partner with several out-side venders to provide competitively priced equipment. Work cross-functionally with maintenance, rental, logistics, accounting, and finance departments to streamline communications to provide best customer experience in the industry. Key Contributions: 1. Conduct market research and analysis of the commercial trucking industry, and develop aggressive marketing strategies; 2. Quoted over 1.4 million in new annual contract revenue so far this year, which is over 8 million in term revenue 3. Exceeded annual sales goal by 12% by the 8th month of this year, with another $450k remaining in developed pipeline 4. Responsible for over 10 million in existing revenue

• Rental Operations Manager

  • Dec 2007 - Dec 2013

  Provide consumer product transportation equipment and personnel to multiple dedicated logistics divisions, as well as provide oversight and leadership of the lease, rental, and maintenance teams. Ensure consistent compliance with Department of Transportation rules and regulations through administration of internal audit controls. Implement loss control measures to reduce the company’s financial risk and exposure to liability. Manage receivables of lease and rental accounts by monitoring… Show more Provide consumer product transportation equipment and personnel to multiple dedicated logistics divisions, as well as provide oversight and leadership of the lease, rental, and maintenance teams. Ensure consistent compliance with Department of Transportation rules and regulations through administration of internal audit controls. Implement loss control measures to reduce the company’s financial risk and exposure to liability. Manage receivables of lease and rental accounts by monitoring accuracy and billing processing. Approve unit repair work orders and outside rental purchase orders. Oversee client conflict resolution related to billing disputes. Administer client and employee education related to federally mandated environmental emissions regulations. Key Contributions: 1. Develop analytical reports for Chief Financial Officer reflecting operational and financial performance; 2. Created electronic tracking mechanism to assess fuel efficiency of fleet, thereby improving cost control oversight; 3. Designed a financial modeling mechanism to track and systematically increase rental fleet; 4. 16.25% average annual revenue increase (2008 – 2013) 5. Realized 24.9% increase in fleet utilization (December 2012 v. December 2013).



Enterprise Commercial Trucks - Tennessee Group

• Branch Operations Manager

  • Feb 2007 - Nov 2007

  Transferred by company to Chattanooga, TN to repair struggling branch operations. Developed and implemented corrective action plan emphasizing intensive employee training and development and execution of aggressive marketing and operational compliance strategies. Successful in rekindling damaged customer relationships and reestablishing previous performance milestones. Key Contributions: 1. Increased units on rent by 31.3% from February 2007 to December 2007; 2. Trained and… Show more Transferred by company to Chattanooga, TN to repair struggling branch operations. Developed and implemented corrective action plan emphasizing intensive employee training and development and execution of aggressive marketing and operational compliance strategies. Successful in rekindling damaged customer relationships and reestablishing previous performance milestones. Key Contributions: 1. Increased units on rent by 31.3% from February 2007 to December 2007; 2. Trained and developed new team to execute marketing strategy more effectively; 3. Reestablished key relationships with lost accounts; and 4. Methodically increased the branches overall performance in Marketing, ESQI, Cost Control, and Fleet Growth.

• Branch Manager

  • May 2005 - Jan 2007

  Developed and oversaw the implementation and execution of the branch operational plan and sales and marketing strategies. Evaluated and managed the efforts of branch employees in providing a high level of customer service. Implemented and executed overall training and development strategy for branch employees. Assessed and analyzed competitive environment and provided appropriate reports and recommendations to Area Manager and Group Vice President. Ensured overall financial performance of… Show more Developed and oversaw the implementation and execution of the branch operational plan and sales and marketing strategies. Evaluated and managed the efforts of branch employees in providing a high level of customer service. Implemented and executed overall training and development strategy for branch employees. Assessed and analyzed competitive environment and provided appropriate reports and recommendations to Area Manager and Group Vice President. Ensured overall financial performance of branch. Key Contributions: 1. 16% total fleet growth from January 2006 vs. January 2007 (61 to 70 units on rent); 2. Increased units on rent by 55.7% from January 2006 to September 2006 (61 to 95 units on rent); 3. 17.9% reduction in overall operating costs per truck per month in 2006; 4. Exceeded accounts receivable collections goals by 15% in 2006; 5. Maintained 100% employee retention and successful promotion of 2 employees into management; and 6. Earned “King of the Road” accommodation in branch performance 5 months during 2006.

• Branch Manager

  • Aug 2004 - Apr 2005

  Responsible for the overall management and strategic direction of ground-level branch and the related field territory, with emphasis in the areas of management of Customer Service, Operations, Human Resource Management, Sales and Marketing, Financial Performance, Fleet Management and Maintenance. Ensured branch compliance with company policies, procedures, rules and regulations and all applicable laws. Key Contributions: 1. Single handedly launched new branch in Southeast… Show more Responsible for the overall management and strategic direction of ground-level branch and the related field territory, with emphasis in the areas of management of Customer Service, Operations, Human Resource Management, Sales and Marketing, Financial Performance, Fleet Management and Maintenance. Ensured branch compliance with company policies, procedures, rules and regulations and all applicable laws. Key Contributions: 1. Single handedly launched new branch in Southeast Tennessee territory, including operations policies and procedures development, asset procurement, vendor initiation, and staff cultivation; 2. Achieved specific “on-rent” milestones, including fleet growth of 30 trucks in less than 7 months; and 3. Developed marketing and employee training strategies to initiate immediate fleet growth upon branch opening.

• Assistant Branch Manager

  • Sep 2003 - Jul 2004

  Managed the efforts of branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service. Managed approval of rate deviations and write-offs. Managed cash box, bank deposits and petty cash. Ensured the consistent application of proper underwriting practices, including daily auditing of tickets. Managed overall branch operations in absence of and/or request of the Branch Manager. Key… Show more Managed the efforts of branch employees in providing a high level of customer service, including management of the rental counter, customer flow, and telephone service. Managed approval of rate deviations and write-offs. Managed cash box, bank deposits and petty cash. Ensured the consistent application of proper underwriting practices, including daily auditing of tickets. Managed overall branch operations in absence of and/or request of the Branch Manager. Key Contributions: 1. Developed employee marketing schedule based on analysis of marketing area and account needs; 2. Assigned account reviews for employees to complete during marketing periods within assigned areas; 3. Assisted branch manager in tracking employee marketing efforts; and 4. Tracked personal marketing efforts to maintain a higher standard for other employees.

• Senior Management Assistant

  • Apr 2002 - Aug 2003

  Performed a variety of duties involved in branch operations while continuing to learn all aspects of the business and consistently undertaking increased responsibility and assisting in various capacities in the absence of other management. Key Contributions: 1. Developed customized professional presentations and delivered to potential new customers; 2. Performed fact-finding account research to maximize profitability and utilization; 3. Tracked income generated for branch… Show more Performed a variety of duties involved in branch operations while continuing to learn all aspects of the business and consistently undertaking increased responsibility and assisting in various capacities in the absence of other management. Key Contributions: 1. Developed customized professional presentations and delivered to potential new customers; 2. Performed fact-finding account research to maximize profitability and utilization; 3. Tracked income generated for branch accounts; and 4. Attained 100% customer satisfaction quality scores in delivery and vehicle leasing categories.



Enterprise Rent-A-Car - Middle Tennessee Region

• Management Trainee - Nashville Operations

  • Apr 2001 - Mar 2002

  Gained hands-on experience and knowledge with line and staff functions, operations, management viewpoints and company policies and practices affecting each aspect of the business. Key Contributions: 1. Member of Top Performers Club; 2. Opened and closed rental/lease contracts daily ensuring correct billing of charges; 3. Completed daily assigned callback procedures guaranteeing current length of rental and deposits; and 4. Collected accounts receivable from delinquent… Show more Gained hands-on experience and knowledge with line and staff functions, operations, management viewpoints and company policies and practices affecting each aspect of the business. Key Contributions: 1. Member of Top Performers Club; 2. Opened and closed rental/lease contracts daily ensuring correct billing of charges; 3. Completed daily assigned callback procedures guaranteeing current length of rental and deposits; and 4. Collected accounts receivable from delinquent customers. Show less Gained hands-on experience and knowledge with line and staff functions, operations, management viewpoints and company policies and practices affecting each aspect of the business. Key Contributions: 1. Member of Top Performers Club; 2. Opened and closed rental/lease contracts daily ensuring correct billing of charges; 3. Completed daily assigned callback procedures guaranteeing current length of rental and deposits; and 4. Collected accounts receivable from delinquent… Show more Gained hands-on experience and knowledge with line and staff functions, operations, management viewpoints and company policies and practices affecting each aspect of the business. Key Contributions: 1. Member of Top Performers Club; 2. Opened and closed rental/lease contracts daily ensuring correct billing of charges; 3. Completed daily assigned callback procedures guaranteeing current length of rental and deposits; and 4. Collected accounts receivable from delinquent customers. Show less