Director of Business & Planning

• Nov 2021 - Present

General Manager Business Transformation

• Aug 2017 - Nov 2019

Championed understanding of opportunities for, and implications of, new technology to accelerate improvements in efficiency and effectiveness.Established a Robotic Process Automation (RPA) Centre of Excellence, with activity including opportunity assessment, building standalone capability, and establishing the cadence of delivery.Built business owners' awareness of practical opportunities for RPA and how to prepare for automation.Directed a 6-month executive sponsored programme that researched and interpreted the Future of Work and shared the implications for the organisation, its people and their families.

Acting General Manager Performance & Reward

• Jan 2017 - Jul 2017

Spearheaded the programme to deliver Workday’s HCM platform and enable enterprise-wide change. Coached a cadre of multi-disciplined professionals in the execution of performance and reward initiatives, maintaining the momentum of strategic people projects.

General Manager Group Shared Services

• May 2016 - Dec 2016

Acting General Manager Digital Strategy

• Sep 2015 - May 2016

Leading through a period of digital transformation while continuing to progress priorities in Programme Orchestration, Infrastructure and Capability.Maintained momentum of operations during a period of significant disruption for people, processes and priorities as the organisation transitioned from a legacy structure to a more agile delivery framework.

General Manager Group Shared Services

• Jan 2013 - Sep 2015

Headed a team of 170 staff to deliver financial and HR services to the airline’s global network of offices while driving strong productivity gains through culture and capability in continuous improvement.Continuous governance over, and delivery of, significant and complex technology platform upgrades and industry-changing initiatives with attention to managing project risk profiles for the airline’s operations.

General Manager Financial Shared Services

• Jan 2008 - Dec 2012

Transitioning a large and diverse team from high volume transactional processing to the delivery of thought leadership and continuous improvement that enabled the success of its business partners.​

Manager Processing

• Dec 2005 - Jan 2008

Consolidate Passenger and Cargo Revenue Accounting, Accounts Payable, Accounts Receivable and Credit Services functions into a single Financial Shared Services operation.Responsible for leading 110 staff to provide complex and diverse processing and transactional services to the airline’s global network of offices. Charged with building a stable and efficient operation while continuing to widen scope.

Interline Accounting Manager

• Jan 2000 - Dec 2005

Managing and motivating the resources of Interline Accounting to optimise revenue reporting and cash flow, manage inter-airline credit risk and minimise the risks of revenue leakage to other airlines.

Manager Finance & Logistics

• Dec 1995 - Dec 1999

Developed group accounting, finance and, distribution functions to a position of leadership within the industry.

Group Accountant

• Nov 1992 - Dec 1995

Operational management of global group accounting and finance functions.

Assistant Accountant

• May 1989 - Nov 1992

Day-to-day management of accounting functions and inventory recording leading to the preparation of management accounts.

Administration Officer

• Sep 1987 - May 1989

Management of administration and membership functions of the largest branch of a national organisation promoting education, opportunities and initiatives for exporters. Management of administration and membership functions of the largest branch of a national organisation promoting education, opportunities and initiatives for exporters.