Business Analyst I

• Jun 2023 - Present

SGTO Asistencia Técnica

• Mar 2023 - Jun 2023

Auxiliar de Conversación

• Oct 2021 - May 2022

Delivered content based English instruction at a bilingual primary and secondary school to develop students speaking, writing, reading, and listening skills. Delivered content based English instruction at a bilingual primary and secondary school to develop students speaking, writing, reading, and listening skills.

Business Analyst

• Oct 2019 - Mar 2022

As a Business Analyst my duties include: Led the transition from a paper-based transit scheduling practice by implementing scheduling software and a web application for work assignment. Analyzed data from 2000 employees and used reports generated to guide outreach and product strategies resulting in 100% employee training completion and a 40% reduction in remote technical application support. Designed dashboards and other graphics in Tableau and Excel to elucidate data patterns and trends. Presented quarterly powerpoints to team leadership to assess project goals and recommend data driven improvements Utilized Microsoft Access to query end user connections when picking work in the HASTUS BidWeb application (500k+ rows) to improve application performance. Developed and maintained program documentation, including business-processes, application training manuals and technical support guides Coordinated with MBTA Bus and Rail Leadership, IT department, and Customer Service Department to identify differences in current and future-state business processes, to ensure buy-in from all stakeholders. Provided on-site and remote technical outreach to all application end-users by triaging software defects and maintaining detailed records in ServiceNow. Maintained MBTA.com/pick, a new user-facing web page with training and software information. Show less

Operations Technology Intern

• Jun 2019 - Aug 2019

As an Operations Technology intern my duties included: • Built and edited SQL queries to pull historical run time data for MBTA bus routes. • Created graphs of historical run time data in Excel to visually represent o changes in congestion in MBTA bus routes o effectiveness over time of implemented bus lanes • Created and edited SQL queries dealing with Automatic Passenger Counter and Run Time data • Surveyed routes and operators on site to assess signage and inform route scheduling/planning decisions Show less

Radio Operator

• Mar 2017 - May 2019