Experience

Eminent Media Inc.

• Canada
• Advertising Services
• 1 - 100 Employee

• Business Success Manager

  • May 2023 - Present



Wine Life Kenya

• Kenya
• Food and Beverage Services
• 1 - 100 Employee

• Manager of Operations

  • Oct 2021 - Feb 2022

  Implemented efficient pricing strategies and conducted extensive market research, resulting in a remarkable 20% sales growth. Skillfully analyzed vendor quotes and supplier costs, successfully improving profit margins by 18%. Introduced innovative weekly and monthly packages, attracting new business and driving revenue growth by an impressive 30%. Streamlined sales administration processes, reducing response time to under 24 hours and enhancing customer satisfaction. Led a high-performing team of customer service agents, effectively training and managing them to deliver exceptional experiences, resulting in a 20% increase in customer retention. Show less



Jscribe Transcription Services

• Kenya
• Writing and Editing

• Business Development Manager

  • Nov 2019 - Feb 2021

  Established and nurtured enduring relationships with key corporate clients, fostering opportunities for future expansion. Cultivated a customer-centric and growth-oriented organizational culture, resulting in an impressive customer retention rate of over 90%. Spearheaded a successful rebranding initiative that boosted sales by 20% and increased the average order value by 5%. Directed the development of compelling marketing literature, reinforcing positive connections with both new and existing contacts. Fostered strategic partnerships with prominent local organizations, including the World Bank, Ihub, 2020 Kazi Mtaani Government Project, and Organization of Women in Trade (OWIT). Leveraged these partnerships to introduce three innovative service offerings and mitigate seasonal revenue fluctuations. Show less



Lori

• Kenya
• Transportation, Logistics, Supply Chain and Storage
• 100 - 200 Employee

• Transport Account Manager

  • Mar 2019 - Jul 2019

  • Identified business opportunities by identifying prospects and evaluating their position in the industry.• Maintained relationships with clients by providing support, information, and guidance. • Identified transporter improvements or new transporters by remaining current on industry trends, market activities, and competitors• Maintained and developed relationships with existing customers in person and via telephone calls and emails.• Acting as a contact between the company and its existing and potential markets. Show less

• Transport Engagement Associate

  • Aug 2018 - Feb 2019

  Build a world class experience for Lori’s transporters and drivers to ensure they grow their business with the company by identifying global best practices for transporter engagement (retention and loyalty) to ensure transporters improve their overall performance.

• Customer Service Associate

  • Mar 2018 - Aug 2018

  Maintain customer relationship by responding to inquiries; documenting actions, being the main conduit of information internally and externally and disseminating information appropriately.

• Data Entry Clerk

  • Nov 2017 - Mar 2018